Hunter's Moon Caravan Club Site

Arrived at midday and looked to find out booking in procedure as it does vary from site to site. I saw a warden in the office, but at the base of the ramp which lead to the entrance I read, NO ENTRY. I then spotted a sign on the wall which said to ring the site number in order to maintain safety to staff and members of the public. I called the number which was answered by the answer machine....I could see the warden through the glass but she didn't respond to me. Meanwhile a motorhome pulled in beside mine and the driver just walked into the office, I decided to follow. When it came to my turn to be spoken to I remarked about the phone and the woman behind the screen said, 'we haven't got time to answer the phone, we'd be here all day!' I was also told there was an additional notice, which I read on exiting the office. It said that due to poor phone reception new arrivals should enter the shop if they felt able. I found it all a bit confusing, and unnecessary, I also noticed the the words NO MASK, which were chalked on the ramp above the NO ENTRY instruction. I will leave that there as I could say a lot more about her attitude, but I won't. Many other reviewers have commented favourably about the wardens, You can decide for yourself if you visit. The traveller site next door was very noisy at times, so avoid pegs to the right of the site entrance, where you'll also have road noise. I can see why so many people are attracted to the site as there is so much to do in the area, but we won't return. We've stayed at several sites in the Wareham area and this one was sadly nowhere near the top five.

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We have just returned from a 10 night break at Hunters Moon and this is the first time in 10 years of being a committed C&Motorhome member I have felt the necessity to leave a negative review. First of all be warned - very unfriendly and unhelpful wardens. We arrived on Friday 4th September and we were told that despite booking a pitch for a caravan and awning we were informed that all hardstandings were full and we were directed to the grass pitches. Normally this would not have been a problem but it is important to be aware the grass pitches are cramped, damp, dismal and in a valley of trees. There is very little sunlight and the pitches are very small and ours certainly wasn't big enough for an awning. I went back to reception to be told by one of the female wardens that there was nothing at all they could do to help - when I asked if we could move the next day I was snapped at and told the she was far too busy to see whether anybody was leaving the next day. I was almost in tears as the pitch we were on was absolutely awful and the thought of spending 10 nights on it was very upsetting. We then wandered round the site and got chatting to some lovely people who informed us they were leaving the next morning. I then went back to reception to ask if we could move to this vacant pitch the next morning and I was accused of 'hassling people'. I then asked if we could move the next morning and would be able to put our water carrier on the pitch whilst we connected the caravan and I was told that under no circumstances would be able to do that as it was against the rules. Interestingly, another couple we got chatting to informed us that they regularly stayed here and they phoned ahead to get their favourite pitch. There were several pitches with reserved signs on them which was very unusual. Anyway, we did move on the Saturday morning at 8am and our new pitch was much better and we had the advantage of truly wonderful neighbours on all sides - they made our holiday and they were all just as fed up as we were by the attitude of the wardens. In addition to this it is worth noting that there is a traveller site next door and there is lots of noise and disruptions from barking dogs, screaming children and motorbikes racing around all evening. This is obviously not the fault of the C&M club but nevertheless should be pointed out before you book. The area is stunning and the site is clean and tidy - its just a shame the wardens could not be more friendly and obliging as they have been on all other sites we have stayed on over the years. Maybe the Covid situation has taken its toll but there is not excuse for the rudeness and lack of respect shown throughout our stay.

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This was our first visit to Hunter's Moon, our white peg pitch was fairly central and a good size. The neighbours were really friendly, as were those we met in the queues for the toilets. The Covid restrictions were reasonable and adopted by the majority, we were just happy that the site and toilets were open, so that we could have a break away. The toilets were clean and the staff were friendly. Great location, and will plan to return next year.

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Stayed for 6 nights during the August heatwave, and loved it here. We were pitched on the grass field which gave the benefit of some tree shade in the morning and afternoon. It was a bit of a slope, but there was a handy pile of bricks at the back of the pitch which helped with the levelling, and I thought that was a nice touch. The facilities were very good, but the Covid restrictions had reduced capacity in the blocks and with the site being full that created a lot of pressure, but we rarely had to queue, and there were two blocks which helped. Situation is great, we visited loads of places, with Monkey World And Brownsea Island being particular favourites, and Dorset is stunning. Just as good as Cornwall in my opinion, and much easier to get to.

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We stay here every year, we review it every year so as to keep things current.: This year has been different, COVID along with the late opening of the sites has changed the dynamics of the site and it's residents. We stayed late July until mid August and found a different mix of people to the norm, or at least what we're used to, we'd hazard a guess and say that those that usually stay in June early July are mainly those seeking to avoid the school holidays and the melee of boisterous children being let of their leash for the school holidays.  As the site was closed until June this meant that many of those usual residents for June moved into the July/August booking windows thus by default having now to mix in with the school holiday crew etc.  This is where the dynamics were different, as children were not permitted to play in the park due to Covid they took to their bikes/scooters/awnings/pitches, at times this appeared to draw on the patience of those close by not used to large amounts of children in such close (social distancing observed) proximity. There was certainly less tolerance towards the children but given they (the children) have been cooped up for just over 3 months I think all the children we observed were for the most part well behaved.

Some adults tried to circumvent the covid restrictions in place at the utility blocks (band system) due to numbers allowed to use the facikities being restricted/every other cubicle/shower/basin closed off Those abusing the sysrem would simply take a band from the bucket and not return it when leaving, taking it back to their respective vans so they could use it without worry on their next visit. The wardens simply changed the band colours on a regular basis but overall the system and those using it were happy to observe the rules,  queues if there was one was never very long, most people seemed to easily adapt.

Further up a review that mentions the closeness of the pitches and how it was difficult to social distance, they must have been on a different site, Hunters Moon's pitches for the most part are excellent, spacious and easily able to observe social distancing plus the pitches are well maintained, clean and clear of debris.

As for the Wardens, same team as last year, same impeccable service and whats more they were forever with smiles on their faces despite the most likely deluge of varying complaints coming into them on a daily basis, hats off to them for their ability to delegate and full respect to the CC for keeping the team together.

Full marks to the COVID policies of the CC, effective, easy to work with and which allowed one to enjoy their holiday without too much disruption

Hunters Moon, a true family CC site, 2021 is already booked.

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