Mayday and Caravan Storage

Posted on 17/01/2019 10:10 by JVB66

We have, thank goodness,so far only needed to use Mayday once some years ago and the took us all to our storage then car to local dealers garage before taking us all home ,i have no reason to think that that service has been reduced,

Ours due for renewal March so it will be interesting to hear the clubs latest reply via Rowena or the clubs Mayday person

Posted on 17/01/2019 09:58 by Milothedog

I took out the Mayday cover last year with the personal cover option.  

In early December my Motorbike broke done, the alarm/immobiliser was faulty. they recovered the bike to my home as it was late and the dealers were closed but would not take it to the dealers the following morning unless I paid the going rate.  I questioned the dual recovery and was told it only applies when a caravan is with the vehicle.  They also sent me a text saying that a similar fault on the vehicle recovered is now excluded from cover for a period of 28 days. 

Posted on 17/01/2019 12:48 by EmilysDad

Which the opposite of what I was told a few years ago. When the 'fan belt' failed on my car while on my way home from work at around 7 o'clock on a Sunday evening, the recovery firm recovered my car home and said they'd call again in the morning to take it to be repaired if I wanted. I sorted it myself. I too have personal cover.

Posted on 17/01/2019 13:05 by Milothedog

I did look it up in the T&C's on line and it states dual recovery is only applied to pre booked holidays

From the website. 

Dual Recovery
(Dual Recovery is not included with Roadside
Assistance and is applicable for pre booked and
during holidays only)

Posted on 16/01/2019 14:57 by Stato

Hi,

This is just a heads up for people who have Mayday breakdown cover and store their caravan at a storage site.

In my naivety, I always assumed that in the event of any issues with my car Mayday would pick me up, drop off my caravan at our storage site, which is about six miles from my home, and then take my car back to my home address, or a local garage. It turns out that this is not the case. Apparently they will take my car and van to my caravan storage site and then leave me there to my own devices. Alternatively, they will take me to my home address and then leave both my car and van there (not an option for me as the van won't fit on my drive}. The choice is yours, it's either one or the other. 

This only came to light last year when one of our centre members had to use Mayday, and both their broken down car and caravan where deposited at their storage site. They then had to arrange for a garage to recover the car to their home address. On contacting the Caravan Club after the event they were given sympathy but told sorry, those are the conditions of Mayday membership.

I have to say I am a little disappointed with the Caravan Club and Mayday. I pay over £100 a year for their breakdown cover and it does seem a bit poor that onward recovery, especially where it is fairly local, is not provided. Does anybody know how Arrival or Britannia Rescue would deal with this situation?

Anyway, the main point of this post is just to highlight this issue for Club members who store their caravans at a storage site.  Fortunately I've never had to use Mayday's services, and yes, I have been naive in not reading the small print. Apparently it's on page 6 of the policy document! 

Happy caravanning.