New App

Looks like your reporting has stirred the pot a little, as I received an email from Ro today. I will wait and see if my reply results in a satisfactory outcome. Thanks again.

It looks as if I will have to resort to posting a comment on Trust Pilot about my attempt to get something sorted about the app and my membership card on my Google wallet. My last correspondence with the "club" was another email to Ro on the 21st but have not yet had an acknowledgement of that, and nothing from the IT dept. Let's see what a negative comment on Trust Pilot brings.

Dont hold your breath, my comment on TP re renewing membership received a very ordinary "I dont care" response and clearly staff do not talk to each other as some are not aware of problems within the system, back in the day you would have had a team meeting at least once per week to discuss ongoing issues and make sure everybody was singing from the same hymn sheet. 

Some companies still do R👍🏻

Well Rufs, I don't know if my comments on here had any effect, but today I received an email from Rowena inquiring if I had heard from the guy in their IT section, well I think that is where he is based. As nothing had been forthcoming from him I passed this on to Ro who says she will chase it up.

Another update. I have received emails from both Ro and from the E-Commerce Manager, Marketing, no less, who says that he will look into the matter, so progress. Wonder if the mention of TP spurred this renewed interest?

When adding a 2nd person's date of birth you lose the will to live going back on the calendar from today's date to a date in the 60's month by month, if there is a faster way please tell me

I just tried to book on the new gave up in end they want to know so much about me I gave up in the end 

been a member for 20 years won’t be renewing next year refuse to pay a deposit and the prices are unbelievable can go to a other site at half the price 

Had another email from Richard, the e-Commerce Manager to the effect that they cannot find out why my membership date has not changes, but that they are developing a change to the App to auto expire old cards within the Apple/Google wallet to ensure the most recent card is the only one shown. I wait with baited breath!