Website downtime

Just tried to view my bookings as we need to cancel a trip in October.. None visible,... All I got is where did you want to go.. On the app invalid something or other.. Hopeless, what an absolute mess. 

Prior to this latest fiasco, I have never known another website be down for "Essential Maintenance" as much as this one - and nothing ever seems to get any better.  But this time, CAMC have excelled themselves.  This is the first time I have been able to access the site since Saturday and when I look at "My Bookings" (I have two future ones this year) - there's nothing there - other than an invitation to make more bookings.  Not likely!

Still - it's their loss since C&CC got our business for November, yesterday, when I booked their Kendal site instead of booking a CAMC site and I'm on the point of cancelling the bookings we already have, in favour of C&CC, as well - (and it will be a lot cheaper).

I wonder if there have been mass resignations. I can’t imagine a bunch of professionals acting like this knowingly. I also wonder if they’ve been banging their heads against a wall without support or change on the horizon so they’ve left C&MC. It would answer some questions about the seemingly commercial suicide that is going on. I’m just glad I’m out of it. I didn’t renew on 1/9/22 because I wasn’t paying for something I couldn’t access, it already feels better.There is only one way to make it better-choose those companies that do accommodate without the frustration👍🏻

I have just waited over 15mins to get my 20min slot, as there was 850 club members before me!

Tapped in " Lake district " for an area and all i got was places in the USA.....

So went to the club site drop down box and low and behold it threw me out and put me back in the que!

Absolutely ridiculous.

Two hours in the end to let me onto the site. Managed after a lot of additional queue messages of a few seconds to make a new booking. However, why do you need to put so much information in. It seems they have kept the continental format with names and dob of all passengers. No idea if it would work without filling them in as I didn’t want to risk it after waiting so long. However amending a booking proved a step to far last night, after 15 minutes working through it I was presented with an error code.

Managed to amend one first thing this morning when the queue was only a few minutes. However, it still took about  15 minutes to work through it with lots and lots of screens and another mini queue. The process used to take about 3 minutes with the old system.

Cant say I’m impressed,  even when it works as it should it’s far to complex. Also unless I’ve missed something, you don’t seem to be able to just browse through the sites, or look at availability throughout  the year.

One further glitch. Although I ticked take the balance the day before, my booking still says pay on arrival, so no faster check in.☹️

I had a booking on old system for this week.  I cannot view it etc.  I looked to book ahead next year but rather than search a clubsite I have to click on a map then find the relevant site. No NO NO! this is appalling new site.  It is not doing anything for me!  Giving up in total frustration.

I have had the same problem I just wanted to check availability and waited around 3 hours to check but when it was my turn it could not connect me to the link

One of the reasons for staff thinking folk are just looking not booking might be the length of the queue. Once you have said send me an email when I get to the front you are locked in. As 24 minutes turned into two hours for me, many will give up and not make the booking they intended. I did just that the first time as we wanted to go out and got fed up with an ever extending queue time.

Yes it's an unknown Steve, as this thread was about site maintenance I'm going to keep comments about the new system on other threads when I finally get to see it!