Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Great Site, Poor Wardens

What a great site, perfect for the Nene Valley Park, nicely laid out, well maintained. BUT, my oh my, the male wardens on the site need to revisit charm school. We arrived with a friend who soon had a run in with a warden even before they had moved from reception. As did we, we pulled into arrivals on the near side lane, my friend was in the offside arrival lane. The nearside arrival lane stop point is set back from the other arrival lane. Once I had checked in and got back to my car, my friend in a motorhome moved through the barrier. I was just about to set off and another motrohome pulled up along side me in the offside arrival lane, as the stop section for this lane is in front of mine it completely blocked my view of my exit, so I didn’t know I could getbthrough the barrier as my carcand caravan outfit is very long. My partner got out of the car and asked the motorhome if he could back up slightly when the younger of the male wardens rushed over and shouted at my partner saying the motorhome can stay there and cant you see you can get out, no is the answer to that and we should have been approached in a calmer manner and helped. The following day I witnessed Alan and the older of the other two wardens drive around and shout at a new arrival because of his windbreak, so loud this could be heard three pitches down, they then drove off smiling. Later in the day I also witnessed them going around the site at more than 5 mph on their buggy ‘looking for something’ as you could hear him on the radio. I’m sorry, but being an ex warden myself on both CCC and CMC affiliated as well as private sites this is totally unacceptable, there are calmer ways and means of dealing with all situations and these male wardens all looked stressed to the hilt, wrong job springs to mind. On the other hand the facilities are great, the wrist band covid toilet block entry system is good, except for the people who still think it is ok to go in, even though all the wrist bands are being used. I witnessed this too on another CMC site recently too. It’s a shame the NVR steam train wasn’t running, due to open on the 15th,p August, but can’t have everything. Reception staff were pleasant, masks required on entry to the reception/shop. Would we go again, possibly not unless the wardens learn to deal with situations in a calmer non dictatorial manner.

Caravanner from Nottinghamshire

Reviewed on

5 reviews

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derv replied on 12/08/2020 21:17

Posted on 12/08/2020 21:17

Ion the arrivals the problem was you were all close together so for your safety you went through one at a time no one shouted people were advised every year you tell us you were a warden so if you had a problem why did you not come and report it instead of being a key board warrior 

John Kettley replied on 13/08/2020 10:45

Posted on 13/08/2020 10:45

100% with you, the head warden on that site needs some serious training in how to talk to people...

I've been there and number of times and seen him aggressively exercising his authority on a number of people each time which is a shame because the rest of the team are really helpful 'nice' people.

The location is fabulous and only tainted by the aggressive nature of the 'head' warden (I've never personally seen any of the other male wardens replicating his manor)

Sengadog replied on 23/08/2020 19:15

Posted on 12/08/2020 21:17 by derv

Ion the arrivals the problem was you were all close together so for your safety you went through one at a time no one shouted people were advised every year you tell us you were a warden so if you had a problem why did you not come and report it instead of being a key board warrior 

Posted on 23/08/2020 19:15

What are you on about? and I Quote “every year you tell us you were a warden” this was my FIRST ever visit, the other problem was nothing to do with, and I quote “you were all close together”, after my friend went through the barrier to the other side of the park, I was still in the arrivals lane when another camper who I do not know pulled up at the side of me blocking my view as described, that was the problem and the younger warden did shout and we both witnessed the other two older wardens shouting at another camper on one occasion on our second evening there. Yes, as an ex warden, why would I bother saying to your face, you are rude, it won’t change the wardens behaviour, it’s clear also  I am not the only one who thinks this. From this reply I expect you are one of the said wardens. I’m not and never have been a keyboard warrior, if I had thought it would have made a difference I would have said something. Never, as a warden, did I ever raise my voice to a camper, and I have been in some really serious incidents on sites, being rude is totally unprofessional. This is a genuine review of my experience at the site. 

Sengadog replied on 23/08/2020 19:24

Posted on 13/08/2020 10:45 by John Kettley

100% with you, the head warden on that site needs some serious training in how to talk to people...

I've been there and number of times and seen him aggressively exercising his authority on a number of people each time which is a shame because the rest of the team are really helpful 'nice' people.

The location is fabulous and only tainted by the aggressive nature of the 'head' warden (I've never personally seen any of the other male wardens replicating his manor)

Posted on 23/08/2020 19:24

Thank you John, I knew I wasn’t the only one after reading other reviews on my return. Yes the site is great, but my view of the site is now tainted also.

atcloudspeakers replied on 21/09/2020 09:44

Posted on 12/08/2020 21:17 by derv

Ion the arrivals the problem was you were all close together so for your safety you went through one at a time no one shouted people were advised every year you tell us you were a warden so if you had a problem why did you not come and report it instead of being a key board warrior 

Posted on 21/09/2020 09:44

I agree totally wit this review. The wardens at Ferry Meadows are rude and have no customer service skills whatsoever. We used to love going to this site but until these wardens are moved on we won’t go back which is a shame