I have just returned from Hillhead Caravan Club Site, Brixham and I was extremely disappointed with site and also the wifi service.
This is my first year with the Caravan Club after being an independent and avid caravane'r since I was a child with my parents and which has continued for almost for 55 years.
The Site
The arrival procedure is terrible, ( I have since been informed ALL Caravan Club Sites are the same)
ie: "Leave your car and caravan at reception sir and go and find a pitch" , WHAT no booking of pitches in advance, go and find my own, and all for £490. I think it is about time you introduced a booking service similar to
Sherwood Forest Holiday Park.
Gorsethorpe,
Near Edwinstowe,
Mansfield,
Nottinghamshire.
NG21 9HW.
Telephone: 01623 823132
Email: info@sherwoodforestholidaypark.co.uk
call them, select a pitch from their list of available places via their siteplan/layout, which they will email to you on request and know exactly where you are situated.
it is 2,559 meters to walk around the site looking for a pitch.
As I'am disabled I was able to send my wife as the 'advanced scouting party' and I was then situated on pitch 61, luckily pitch 60 was also available for my brother otherwise we could have ended up at the opposite ends of the camp.
WiFi
As I was situated on pitch 61 the wifi repeated aerial was just across from me but my ability to connect and maintain a stable connection was abysmal. Having spoken to a few of the other's on the site even pitch 57 (4 meters from the repeater could not get online)
I did contact Airangle direct but this had no affect on my service and was a waste of a phone call.
I have a 7 minute video of my attempts to try and connect to the wifi service, the video can be viewed on youtube
I did manage to get a connection, but only by using my own mobile phone as a 'MOBILE HOTSPOT'
I think that the Caravan Club should abandon the wifi service and/or offer it free of charge where by you login using your membership number.
There may be other sites that the service is acceptable but NOT at HILLHEAD
Today (Monday 10 august) I did contact the Caravan Club to voice my complaint by telephone on 013420326944 as per your Compliments/Complaints information page via your website, I asked to speak to the Site Operations Department re wifi, I was then redirected to your bookings dept and put on hold.
Mr R V Smith
