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JohnWest18
Reviewed on 27/08/2015 17:21
Vickyfw
Reviewed on 26/08/2015 22:35
Molitha21
Reviewed on 26/08/2015 20:31
This year was our second visit to this site. The site itself is well located for the beach, and lots of other local places of interest. It's clean and well kept and a small children's play area is great apart from it is not managed by staff/wardens and older kids tend to sit on play equipment meaning younger ones don't get a look in. Staff are in the main not entirely friendly or helpful - no 'welcome' or 'hope you enjoyed your stay' etc. a course on hospitality would benefit! The main issue with this site is that in one side there is a permanent travellers site hidden behind willow fencing but the chimneys are visible (hard standing area to the right of the entrance site). Dogs barking, chainsaws going, shouting, and an incredibly loud 'rave' or party until the early hours left us complaining to staff who did little to help stating they would call the site warden. It made no difference!! The travellers site is called Ash Oaks and is prior to Hunters Moon from Bere Regis direction. May have been a one off but as local Police refuse to attend such instances now (as we found out!) being kept awake spoilt our holiday. Staff made no offer of recompense for the problems, as I say - they have no hospitality skills as has been raised in other reviews of this site. I have no issue with travellers however I disliked being kept awake with children distressed and upset as they too couldn't sleep. On a positive note, the welcome packs for children and the geo-cache set up for them went down a treat, but these are on most caravan club sites now. A point of note - the 'comments' book is also kept out of view and has to be requested.. This should be on view to fill in. The shop is also very limited and the site is missing a trick here as the nearest provisions shop is in Wareham some distance away.
Comment from The Caravan Club:
Many thanks for you review. We are sorry that your stay at Hunter’s Moon was disrupted and would like to address the concerns you have raised. With regards to the play area, the wardens manage the whole site, as such they are not available to supervise the children’s play area as we state that if you have children with you on the site, you are responsible for their supervision. However, if you ever have any concerns please speak to the wardens who are always happy to help wherever they can. As you can see from other reviews, the Site Staff work hard to ensure people have an enjoyable stay and always try to be friendly and helpful. With regards to the travellers site, please be assured all official procedures by both Caravan Club staff and police are followed and we are really sorry that this impeded your families enjoyment of the site. The guest book is kept in the site reception during school holidays and is available to anyone who would like to leave a comment. I hope this has helps answer your queries and address your concerns. Thank you again for leaving a review.
visiters
Reviewed on 24/08/2015 19:46
welsh123
Reviewed on 18/08/2015 18:04