MISLEADING description in Directory
This site has a considerable slope on it, matching the road that runs alongside. The wardens even say it is a big slope that is steeper than it looks.To accommodate as many pitches as could be crammed in over half are terraced and also slope. Some are quite gloomy due to the excessive number of high trees, and a couple of pitches near reception get little rivers running through them whenever it rains, which is quite often in Devon.
We had booked a fully serviced pith for our stay from 13 to 20 May. On arrival and after paying we were directed to the area where all the serviced pitches are with the words "any one of these" pointing at the site plan. We drove up a not inconsiderable slope on a narrow road, sharp left and sharp left again and there were the pitches - all full save number 79 in the immediate right hand corner surrounded with a 5 foot high hedge and a huge tree overhanging. There was a drop of at least 4 foot to the next pitch and this slope was so steep that steps had been installed to get to the services. The slope meant that all the space available was a chipping surfaced area just over 7.5 meters wide and if we had placed the van where we were told to then there was no room for the awning. One of the male wardens came and advised moving the van so we could erect the awning but with the hedge and retaining wall we could not see out of it nor open the front panels. I had previously contacted the site and spoke to one of the female wardens about my medical needs but got no help whatsoever. If they had been honest and said how poor the pitch was I would have cancelled. On top of this the Wi-Fi is next to useless unless in or next to reception; a lot of the aerials are now hidden in trees and therefore useless!
I contacted the club to express my disappointment and concerns and received a telephone call from the area manager who acknowledged there was a problem with the Wi-Fi and that during the refurbishment last year one of the drains from the top amenities block was damaged and this now blocks every couple of days with toilet bowls overflowing. At the end of the season the plan is to dig up the existing drains and replace with new. However, he refused to accept my argument regarding pitch 79 saying that it is acceptable to say a pitch is usable with an awning even if you can't use the front or see out of it. If any one wants one, I can send a photo of just how ridiculous the pitch is.
'm sorry this review is so negative, but I have to say that in all my years caravaning round the UK and Europe this site has been the most disappointing.
PhilipHill
Reviewed on 01/06/2015 19:40
