Alderstead Heath Caravan Club Site

Rated 5 of 5

Overall rating

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Another excellent stay

Stayed for 5 nights at the beginning of dec to visit family. The site is lovely spacious pitches, facilities are immaculate and band system in place. Top block open. Lovely walks from the site , downland. Way circular. Great location for lots of national trust places and trains from merstham to London. Look forward to staying again. Don't follow your sat nav as Dean lane is not suitable for caravans

Reviewed on

13 reviews

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 3 of 5

Good for families

Take care on your approach to this site.......

The advised route was closed, so we asked the Google gods to direct us to the site. It was of course down one width lanes for quite some time. Needless to say it was quite stressful but we arrived. As always a friendly welcome and you just know everything is going to be clean and works when you come to a caravan club site. We set up in the dark and in no time at all. There is a big Tesco store about a 1 1/2 ,miles away and we spent the weekend visiting our daughter. Did not use the facilities but had a peek and they were spotless. It served its purpose for us and it was a nice site with trees and yes you can just about hear a hum of motorway traffic noise but it did not bother us at all.
Caravanner

Reviewed on

5 reviews

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Well maintained site in a great walking location

This is a really neat but characterful site. Well maintained, and with plenty of trees but you are not overhung. Facilities are really tidy and clean. The walks straight from the site, up onto North Downs / Pilgrim's Way, through Chaldon, along Happy Valley, and through the woods to Alderstead Heath, and more, are great. Tremendous views form the North Downs. Only gave 4* for Peace and quiet, as there is a slight um from M25. Great cycling on the nearest NCN cycle routes too.
Campervanner

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3 reviews

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

An oasis of calm

This week I stayed at Alderstead Heath campsite with my young daughter and her best friend. The wardens were friendly, polite and helpful, without being in any way intrusive. The site and facilities were immaculate. Only an hour away from our home In London. Super little playground and lovely walks nearby. We shall definitely be returning. Thank you.
Campervanner

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1 review

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 3 of 5

Good for families

Not up to Caravan and Motorhome Club Standards

We stayed for 5 nights on serviced pitch and were disappointed by a number of aspects regarding the way the site was managed. The COVID rules restricted the sanitary bocks to 5 wrist bands which were left in sanitised fluid at the entrance. On many occasions that we used the facilities all 5 bands were in the fluid and showers and WC’s were occupied. For a 48 hour period only 4 bands were in the fluid when the blocks were empty. Other caravaners also commented on the large number of people not following rules. The grass was excessively long and long enough to disguise dog dirt just to the rear of our pitch. We were also surprised by the number of commercial vehicle on site and caravans with registration plates not matching their accompanying vehicles. One of whom was spraying his sporty BMW car windows with black out paint on his day off from work. On the plus side there is a lovely countryside walk to The Fox at Caterham, about 2 miles over open countryside and plenty of other walking routes. The wardens were very helpful and guided us to the site due to local road closure. They are aware of the issues regarding the wrist bands but my personal view is that they don’t feel empowered to challenge the type of people non conforming. We shall not return and would expect the club to take note of mine and other ,reviews.
Caravanner

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1 review

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Peaceful perfect Location

I simply can't concur with the last 2 reviews. A warm welcome awaits you at this site from the wardens. We arrived yesterday the 1/9/20 to a picture perfect site. It is very peaceful and tranquil. Very well maintained by the staff. The first night was very quiet no signs of any "alleged" travellers quite the opposite in fact. Large pitches well spaced out lots of room. We are in larger than average Motorhome 7.4 metres no issues getting into the site just avoid Dean Lane our sat nav took us the correct way. A great location for walking and cycling. Dog friendly and great for children as well. A nice play park and wide open spaces for them. I would highly recommend this site.
Motorhomer

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2 reviews

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Another Great Stay 28/08 - 01/09

In reference to the pervious review, we cannot comment on all aspects of the review however the reference to the long grass the reason for this is when the grass is cut short and then put under the stress of heat and groundsheets coving it, vans / cars driving on it it does not respond well ( my job is looking after sports pitches ). As far as the loud music is concerned that was not coming from the site it was an illegal rave taking place in the woods adjacent to the site so apart from reporting it to the Police which I know they did, there wasn't alot the wardens could do. Good Covid-19 procedures in place, we have visited this site many times and love it and will be returning soon.
Motorhomer

Reviewed on

1 review

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Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 2 of 5

Location

Rated 1 of 5

Good for families

Potentially very nice but ruined

I usually read reviews and take very little notice until I visit a site for myself. This site has a lot of potential and the modern facilities are lovely with great walks. Without the main aspect that I shall mention shortly the site was let down by 1. Police visits on two occasions. Unsure why they visited but does make you feel uneasy 2. Grass very long and clearly has not been cut for a long time 3. Yes there are travellers. But to be fair they were very pleasant whilst our children shared the playground. 4. Dangerous metal gate to playground. 2 of my children were hit on the head by strongly sprung gate and sadly the family on the pitch adjacent had a vist to hospital because their son was badly hurt with a large cut on face due to the gate. The largest concerning point, one of which I thought I would never encounter whilst staying at a club site was the incredibly loud music being played from 8pm until 11.10pm. At 10pm I had had enough and decided to visit the warden who I could not find. The music was so loud that I could here it across the whole site. It was coming from a group camped in tents down the far end of the site. There were guests all standing outside their units trying to find out where it was coming from. Considering this is a very large site, to hear it everywhere shows you the volume it was being played at. As I previously mentioned, I usually take no notice of reviews and never thought I’d feel obliged to write one myself, as I sometimes feel the comments made are fussy and people should lower their expectations. But in this occasion. Wow. Never thought I’d encounter this. Will not be back to this site. Such a shame as it has potential to be lovely. I am expecting the usual copied and pasted response from the club that says a lot without saying anything that you can see from the plethora of negative reviews about this particular site.
Caravanner

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1 review

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Lovely site

We stayed here for a week and found the site very peaceful, clean and well maintained. The barriers into and exiting the site are very easy as they have traffic lights indicating when to proceed. We met up with our daughters who were camping in tents and the site staff went out of their way to be helpful as they were arriving late after work. We found nothing was too much trouble and the the staff were all very friendly. The site is in a lovely area, we visited Box Hill and Epsom Downs, lovely for dog walking. We will be booking this site again next summer for our family get together as its the best we've stayed on. Thank you!
Caravanner

Reviewed on

5 reviews

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Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 4 of 5

Good for families

Uncomfortable stay

I stayed for five nights and my stay had an edge to it thanks to a "white van" family. They pitched across two grass pitches, drove fast the wrong way around the site, threw loads of rubbish into the hedge, left their Jack Russells tied up and barking one afternoon, had two visits from the police. One of the dogs bit another camper on his leg when he went to talk to them, the father called me an idiot because I didn't want to sell my motorhome to him! I like the site and the wardens did what they could but I wouldn't rush back. Make the site members only or charge a refundable "damage refund" may be a way to change the customer base. This was the first time that I have warned a new arrival about who they were parking up next to - they moved pitches.

 

Comment from the Club:

Thank you for your review and I’m sorry you feel that your stay was uncomfortable as a result of other site users' behaviour. As an inclusive organisation, and bearing in mind the law on these matters, the Club do not discriminate against any particular individuals or groups and membership is open to all. With the size of membership that we enjoy, which helps fund the facilities everyone benefits from, diversity across our membership is inevitable. Any unwelcome behaviour from members or guests is always handled appropriately and where necessary, suitable follow up action is taken. We hope that you consider returning to site in the future.

Motorhomer

Reviewed on

17 reviews

3 Helpful notes

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