New booking process for 2018

This spring we’re changing the way we put pitches on sale for members. In the past we only put them on sale twice a year, which has resulted in a bit of a scramble – but now you can book up to a year ahead all year round.

Book your 2019 caravan or motorhome pitch today

For more information take a look at our FAQs below:

Why am I in a queue?

Occasionally we may experience high levels of demand to our website for UK Site bookings. When this happens, you will be placed in a queue to ensure all members can make bookings in a fair manner.

How has the Club traditionally put on sale UK Club Site pitches?

The Club used to have a main ‘Peak Booking Day’ in early December where pitches from March of the following year to the end of the following year were put on sale. Until this point in December members were unable to make a booking any later than March the following year. 

What has the Club changed?

The Club has listened to member feedback and is increasing the frequency that pitches are put on sale to monthly – this enables members to book when they want to book up to a year in advance.

When will the change happen?

From now on, toward the beginning of every month, the Club will put on sale pitches for the same month of the following year  e.g. early in April 2018 the Club will put on sale pitches for April 2019; early in May 2018 the Club will put on sale May 2019 and so on.

In this way members will always be able to book one year ahead.

Why has the Club introduced this change?

The Club consulted with members and recognised that many members would like to plan and book further ahead than they are able to today.

With the new changes members will always be able to book UK Club Sites up to one year ahead. The aim is to provide a better experience for members.

When will pitches be put on sale?

The Club will put pitches on sale toward the beginning of every month.

How will this benefit members?

Members will always be able to plan and book up to one year ahead and therefore immediately re-book after an enjoyable trip, providing a much better experience for members. Also, by putting pitches on sale every month rather than once a year, it means that fewer members are all trying to make a booking on the same day – meaning an easier, faster and simpler booking experience.

Why has the Club chosen this approach to putting pitches on sale?

The approach the Club has taken is widely used in the travel and hospitality industry. It will be familiar with many members as a large number of hotels, airlines and train operators use this approach. 

Has the Club consulted with members in determining the best approach?

Yes, the Club has developed the new process having listened to member feedback. The Club held a number of member focus groups around the UK as well as consulted with members and site staff via email surveys – the majority view was that the new process is a big improvement.

Which booking channels can members use to book on the day the pitches go on sale?

On the day we launch next year's availability, you can book via the website, Contact Centre and by calling the site directly.

There will be no access to the UK Sites App until the following day. 

How can members remember the date that pitches go on sale?

The easiest way for members to remember is that whichever month they are currently in, the same month of the following year (and all months in between) will normally be on sale. The Club intends on putting pitches on sale toward the beginning of every month. Members should quickly become familiar with the new process.

How do members make a booking that falls between different months? E.g. over July and August?

There are, of course, bookings which fall across two months. In these cases, members can either wait for both months to become available before placing a booking, or can make an initial booking for the dates available in the first month and then amend the booking to encompass the second month, once those pitches have been put on sale.

The Club may occasionally put some multiple months on sale together. For example July and August 2019 were put on sale at the same time – toward the beginning of July 2018.

How will the Club communicate to members when new pitch dates are made available for bookings?

In the first few months, while members are learning about this new way of booking, we will let members know about the releases through our normal communication channels. However, as the year progresses, we aim for the regular release of pitches to simply be part of the normal booking procedures and members will be aware that they can now book for this month next year.

Does the change affect touring pitches, camping pitches, seasonal and storage pitches?

The changes only affect touring pitches. Camping, seasonal and storage pitches are released for sale exactly as previously.

Does this affect CLs or Affiliated Sites?

No. Members can book CLs and Affiliated Sites directly with the CL or Affiliated Site operator who run their bookings and availability independently of the Club.

How will the Club manage UK Club Site closures due to redevelopment work?

The Club spends c.£12m – c.£15m per year improving the quality of UK Club Sites. The Club works hard to plan ahead with redevelopments. Sites with planned redevelopments may be put on sale earlier or later than the rest of the network. Wherever possible, the Club aims to minimise the impact of redevelopments on members.

At present we are planning to undertake work on the following sites in 2019 which may result in them opening later than usual; Cadeside, Cambridge Cherry Hinton, Chatsworth Park, Commons Wood, Northbrook Farm, Penrhos, Scarborough West Ayton, Sutton-on-Sea, Tewkesbury Abbey and Tredegar House however this work is subject to planning and these sites may change.

Are the Club’s current booking, amendment and cancellation terms and conditions changing too?

The Club regularly evaluates the current booking, amendment and cancellation rules. In the event that Ts&Cs change, members will be consulted and notified of any agreed changes in advance.

Is the Club going to introduce deposits?

The Club regularly evaluates the payment terms and conditions. In the event that payment terms change, members will be involved in the process and, of course, notified of any changes in advance.

Does this affect the late cancellation policy?

The 72hour late cancellation policy still applies. All members are encouraged to act considerately toward fellow members and to avoid making speculative bookings or cancelling late. The Club encourages members to act fairly to other members and cancel an unwanted booking as early as possible.

Does this apply for all sites?

These changes apply to all UK Club Sites that we own/operate (not Certificated Locations and Affiliated Sites).

Why has it been decided to put on sale new pitch dates every month rather than weekly or daily?

Having consulted with members it was felt that putting pitches on sale weekly and daily is too frequent and not easy for members to remember, whereas remembering monthly is easier.

Is there a ‘black-out’ day the day before the pitches go on sale each month whereby all the booking channels are switched off?

No.

How are prices displayed?

Prices are published on the website and App as new pitches are put on sale. The Club will be posting a new Sites Directory Handbook to members during early 2019.

How do Centres & Rallies place a booking?

Centres who wish to hold a rally at a Club site can follow the same process as they have historically. The Club will continue to release information annually to Centres regarding the sites and times of year available.  Requests are processed through the normal existing channels. The only difference is that any availability already released could be confirmed sooner.

Will the Club not just receive 12 ‘peaks’ instead of just 1 ‘peak’?

There will naturally be spikes or peaks in bookings on the day that pitches are put on sale, particularly for popular times of the year (bank holidays for example), however these peaks will be significantly smaller than the  single peak generated by putting almost one years’ pitches on sale in December (as was the previous approach).

Will I be able to book a racecourse Club site for 2019?

All racecourse Club sites are now available to book for stays next year.

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