Club site rules
We want people to enjoy their holidays as much as possible. Our Club site rules are there to make everyone's life a little more relaxing and encourage site users and visitors to show consideration for others. We're sure you'll agree most of these are common sense.
The Caravan Code, The Countryside Code and Club site rules are things you've already agreed to follow as a member. There may be others that are specific to certain sites, but you'll find out about them when you visit the site. Seasonal, storage and base pitches have separate booking terms and conditions.
Throughout we refer to the term 'outfit' - a term which is generally used to refer to a towing vehicle plus any trailer (including a caravan) or a motorhome.
1. Entering the site
a. Arrival time on site is after 12 noon or 1pm and before 8pm. Please check individual sites for exact times.
b. The site staff have the right to refuse entry to the site where in the site staff's opinion a breach of Club Bye-Laws, health and safety and/or site rules may occur.
c. Once you arrive on site, you can take your pick of the available pitches for the pitch type that you have booked. If you have a large or very heavy outfit, you may need to be allocated a specific pitch. Please refer to individual sites for maximum length of outfit. Please check with the site before you arrive that there's a suitable pitch available for large or heavy outfits. If there isn't, you will not be able to stay on site. There may also be times when we have to allocate your pitch due to site layout or ground conditions.
d. Please have your membership card handy when you arrive on site as this will need to be shown. The site staff may ask you for some further identification as well.
e. When you arrive at the site, please see the site staff and pay your pitch fees for your stay.
f. Anyone visiting someone staying on site will need to see the site staff on arrival to ensure their stay is safe. The site staff may allow visitors' cars to be parked within the pitch they're visiting. If staying overnight a fee for both visitors and their cars will be charged.
a. If you need help, advice or have any difficulties please ask the site staff. They are responsible for the smooth running of the site and for making your stay as enjoyable as possible.
b. So everyone can enjoy holidaying on site, please follow the site staff's requests and all notices and instructions. Your health and safety is important, so please take care of yourself and others on the site.
c. If anyone on site disregards these rules and disrupts the enjoyment of others, the site staff may ask them to leave the site.
d. Compliance with our Club site rules is a condition of membership and a condition of site usage for members and non-members. Those not complying may be reported to the Head of Membership Services. Their membership and access to any of The Club sites and services may be suspended. This could lead to termination of membership. If this happens, refunds of site fees may only be paid by Head Office. Applications for refunds should be addressed to the Head of Membership Services at East Grinstead House.
e. For everyone's safety, please make sure your electrical equipment complies with all the current British Standards and Regulations. We're responsible for the safety of electrical points up to socket outlets, so cables, plugs and all equipment connected to them are your responsibility.
f. In the unfortunate case of a complaint, please see the site staff first as it is important that they are given the opportunity to resolve a difficulty whilst you are on site. If the problem can't be resolved, please write to the Head of Sites Operations at East Grinstead House.
3. Behaviour on site
a. Please make sure you, and anyone staying with you, respect the comfort and convenience of other site users. When you're on site please don't behave in a way that discredits The Club. Verbal or physical abuse won't be tolerated. This will result in you being asked to leave the site and your membership may be suspended.
b. If you have children with you on the site, you are responsible for their supervision.
c. No one wants their outfit damaged, so ball games are not allowed near the pitches. Please ask the site staff if there is anywhere suitable to play ball games.
4. Using your pitch
a. The maximum time you're allowed to stay on site is 21 consecutive nights, with a 2-night gap before you can return to the same site.
b. The site staff will advise you where your outfit should go in relation to the marker. If you wish to pitch in any other way please ask the site staff.
c. To avoid the spread of fire, there must be at least 6 metres spacing between facing walls of adjacent caravans, motorhomes or trailer tents and a minimum clear space of 3 metres between adjoining outfits in any direction.
d. To show consideration for others, please leave your pitch clean and tidy on departure.
e. Please ask permission from the site staff if you need to leave your outfit unoccupied for more than 48 hours, unless you're using designated seasonal pitches.
f. Your outfit and pitch can be transferred, but only to a member. Please advise the site staff prior to a pitch transfer taking place.
g. If you have a motorhome and you're leaving the site for a while, save your pitch by marking it as occupied.
5. Using awnings or tents
a. On pitches with awning space you can erect an awning. You may also put up a tent for extra sleeping accommodation, or a specially designed toilet or cooking tent, provided the main outfit is occupied, but please keep them within your pitch area.
b. Please protect the pitch grass by lifting your groundsheets and side flaps of awnings, tents or annexes at frequent intervals or as required to by site staff.
a. You may only empty the contents of chemical closets at the disposal points provided.
b. Please wrap disposable nappies and similar bulky items in a bag and place them in the bin provided. Please don't put them in the toilets or chemical closet emptying points.
7. Waste water
a. Please collect your waste water in a suitable container and empty it at the disposal point provided. Please don't allow it to overflow.
8. Rubbish disposal
a. Please recycle as much of your rubbish as you can.
b. If you need to use medical equipment which results in clinical waste you must provide your own safe means of disposal.
9 Fire precautions
a. As soon as you can after you've arrived, get to know the site's fire safety precautions and locations of fire points.
b. You must not light fires on the site.
a. If barbecues are permitted on site, please make sure you keep smoke and fumes under control so you don't annoy your neighbours.
b. Your barbecue must be raised off the ground enough to reduce fire risk and avoid grass damage.
11. Dogs and other pets
a. You are responsible for your pet's behaviour. You must make sure your pet is under control at all times; dogs must be kept on a secure lead no more than 2 metres long.
b. We know accidents can't always be avoided, but in the event of fouling on your pitch please clean up quickly and use the dog bins provided. Please also follow this practice elsewhere on the site and when using the dog walks.
c. Only guide or assistance dogs are allowed into any of the facilities on site.
a. Please think of others and keep musical instruments, radios, televisions and so on, at a considerate noise level. Generators should also be used with consideration for others, so please don't operate them between 6pm and 9am.
13. Site roads
a. Please drive your vehicle with particular consideration for pedestrians, including children and other vulnerable road users, who have priority over vehicles on our sites' roads. You must have a full current driving licence, insurance for the vehicle driven and follow the principles of road safety. Cars and motorhomes must have a valid road fund licence. Vehicle speeds should not exceed walking pace (5mph) and one way systems should be followed at all times. Please remember that other members' pitches are strictly "no-go" areas.
b. Bicycles, skateboards, scooters and roller skates are allowed on sites although, of course, consideration should be shown to other visitors. No cycling or skating is permitted on site between the hours of dusk and dawn, as determined by the site staff. Please observe any no cycling signs on site, such as around toilet blocks, and ensure that children are supervised at all times. Remember that the principles of road safety should be observed and special care should be taken when cycling onto and off roadways. Please ask the site staff about designated cycle routes nearby
14. Booking your pitch in advance
a. On most sites we are not able to reserve specific pitches or hardstandings
b. If you're going to arrive after 8pm on the day you've booked in, please arrange a later arrival time with the site staff in advance, otherwise your booking may be cancelled. If you intend to use a late night arrival area, please let the site staff know in advance.
c. Bookings must be made in the name of the person who is going to be staying on the site.
d. We ask that if you are unable to take up your site bookings that you give as much notice as possible when cancelling or amending so that others can take advantage of the pitch. The minimum notice required for any cancellation is currently 72 hours from 12 noon on your arrival date. Visitors who cancel inside 72 hours, or fail to arrive at a booked pitch on more than one occasion between 1 January - 31 December will be contacted by The Club. Persistent late notice cancellations may result in a 14-day membership suspension and the cancellation of any forward bookings.
e. We may make changes to our booking terms and cancellation and amendment terms. In the event that we do so, we may request that members and non-members with existing bookings adopt the new terms. We will do this by 1 weeks’ advance notification in writing and members and non-members unwilling to accept the changes will have the option of cancelling their booking at their discretion at no cost
15. Leaving your pitch
a. Pitches should normally be vacated by 12 noon.
b. If you'd like to remain later on site, not necessarily on your pitch, have a word with the site staff. Be aware that charges may apply if you stay beyond 4pm.
c. We understand that members and non-members sometimes wish to leave site earlier than originally planned. However, we do ask that in these instances a minimum of 72 hours' notice is provided to the site staff of your intention to leave site early. This enables us to make the pitch available to other visitors. Failure to do so will incur a charge of one site night. 72 hours will be calculated from 12 noon on the day of notification.
Please remember to check booking policies with Affiliated sites at the time of booking as these may vary from Club-owned and managed sites.