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mcea
Reviewed on 16/07/2022 15:12
archieball
Reviewed on 13/12/2017 16:15
Tillingham
Reviewed on 08/07/2017 08:07
Chrishc
Reviewed on 05/07/2016 17:47
Our recent visit to this was was the last site to visit after a 3 weeks stay in France and unfortunately the site did leave a very disappointing memory for my husband and I. The site is ideally situated in St. Malo but the lack of management, and site knowledge was exceptionally poor. The young staff managing reception seemed to be muddling there way through. We were offered a pitch that was totally unsuitable, the access was too tight and the pitch too small as well as being very wet and muddy. Litter had been left by a family on a pitch and it took 2 days before the site staff moved it. Overall this site was nowhere near the usual caravan club standard.
Response from The Caravan Club:
I am sorry to hear that you did not have a good experience on La Ville Huchet, especially as it was the last site of your holiday! We would always help with problems like this, and try to ensure you the best possible pitch. I hope you won't have any problems again, but please bear this in mind for future holidays.
Response from Domaine de la Ville Huchet:
Dear Sir or Madam,
We apologize if your stay in our campsite did not entirely reach your requirements.
First of all we are sorry the pitch you received at your arrival did not meet your expectations. Indeed when it happens in low season, do not hesitate to come to us to check together where you can move to be more comfortable for your stay (most of our pitches are around 100m²). We recognize the weather was quite rainy in april and may, and some pitches were muddier than others, we really apologize for it.
Also, we are sorry if the previous family left their garbage on it. We are particularly attentive to the cleanliness of the campsite, and would have appreciated your remarks at your arrival in order to quickly catch up with a possible mistake of our maintenance team.
Regarding the standards, we are surprised of your remark. Of course there are always improvments to add, but we invest a lot of energy and take good note of customer expectations year after year for 12 years now. And we have a very good global satisfaction (8.1/10 with Olakala) with positive remarks from Caravan Club members about the customer service and the quality of the campsite and its facilities.
We hope we answered your remarks and would be happy to welcome you once again in our campsite.
The Domaine de la Ville Huchet team
Porscheman
Reviewed on 30/06/2016 08:04
Dsi
Reviewed on 21/06/2016 16:40
PierredeVal
Reviewed on 20/06/2016 10:41
