New booking system

What's changed?

We have introduced a new online booking experience that is altogether better for the membership as a whole. Right now, you can book Overseas campsites and crossings via the new booking experience and in time you’ll be able to book UK Club campsites via the new booking experience too.

What is the benefit to me?

The new booking experience enables you to search Overseas sites via a more user-friendly map and location finder, build a holiday itinerary of sites and crossings in one session and compare sites by location, facilities and price. Within the next phase of the project, more improvements will be released and you'll be able to book UK Club Sites in the same way.

How much has this cost?

The costs associated with the project have been planned for in the accounts. Due to more members requiring the ability to book online, we need to continually invest in our booking systems to facilitate this requirement.

Will the new online booking experience continue to be improved?

Yes, the Club will continue to improve the online booking experience once it has launched.

When will you be updating the UK booking experience?

UK Sites will be added to the new booking experience in the next phase of the project.

The change

Why have you changed overseas first?

To trial, test and make quick improvements we are launching the new online booking experience in a phased approach starting with a small number of Overseas bookings.

Can I still call the Contact Centre to make an Overseas booking?

We encourage you to go online first for speed and efficiency. The Contact Centre will be available during standard opening hours to assist with bookings if necessary, however the £10 Contact Centre Booking Fee will apply to any telephone bookings which could have been completed online.

Making a booking

How do I know my payment has gone through?

You will receive a booking confirmation.

Do I have to login to get a price or make a booking?

You don't need to be logged in when checking prices, but you'll need to be logged in to book.

How do I find the cheapest prices?

For campsites, the 'from' prices are displayed on the map and daily prices are shown in a calendar view once you start the booking process which makes it easier to find the best time to stay.

When searching for crossings, several options will be displayed making it easy to compare prices and crossing times. In addition, when booking ferries, the system will check before you pay that you've got the best price or if a 'combined deal' is available by adding a site or Overseas Site Night Vouchers into the shopping basket.

What is a combined deal?

How you qualify
The Club can offer a better price on certain crossings when purchased with 4+ site nights or Overseas Site Night Vouchers. We’ll let you know when this applies as you will see 'combined deal' highlighted in the search results or in your basket. We’ll check you're getting the best price throughout your booking journey.

How to apply a combined deal
If you add an eligible crossing in your basket first, and then add qualifying items, we'll automatically check to see if you can get a better price by offering to convert the items into a combined deal.

If you already have the qualifying items in your basket, then you find a crossing that is eligible for a combined deal, you’ll see the total combined deal price of the crossing + the items in your basket within the search results.

Will I always get the best price booking with the Club?

The Club negotiates great deals with the ferry companies, Eurotunnel and our European campsites and offers members a 'Price Match Guarantee'. So if you find the same product elsewhere for a cheaper price let us know and we'll match it.

Why do I have to book UK separately to Overseas?

In the next phase of the project, you'll be able to book both UK Club Sites, crossings and Overseas sites together.

Why can't I book 12 months in advance for Overseas?

As we don't own the sites overseas we are reliant on contracting them each season in terms of pricing and pitch allocations. Overseas sites are often reluctant to commit to future seasons before the current season has passed.

How can I purchase Overseas Site Night Vouchers?

You can now add Overseas Site Night Vouchers more easily via the 'Sites' tab or whenever you search for a site or location and select the Overseas Site Night Voucher from the results.

How can I book multiple campsite and ferries with different vehicle and tow details?

Bookings can only be made with one vehicle and/or tow. In order to book sites or crossings with a different vehicle and/or tow, you must start a new separate booking or call us on 01342 316 101

Why can't I change the number of people in my party?

The same party must be used when booking multiple campsites and/or crossings at the same time. In order to book sites or crossings with a different party, you must start a new separate booking or call us on 01342 316 101

Additional help

Can't find what you're looking for? Contact us