Coronavirus (COVID-19) FAQs

Home insurance

I have been financially impacted as a result of the Coronavirus (COVID-19) pandemic and am struggling with my payments. What should I do?

If you’re currently having financial difficulties we may be able to help. For example, we can review what cover you need and see if there is a way to reduce the cost of your cover that still ensures it meets your needs.

If it would help to change your payment dates or defer payments for a short period we can look to do that for you. This would mean any deferred payments are spread over the remaining period of your cover.

If your concern relates to:

  • Caravan Cover, please call us on 01342 607 514
  • Motorhome, Campervan or Car insurance please call Devitt Insurance Services on 0345 504 0334
  • Home insurance, please call Devitt Insurance Services on 0345 504 0335
  • Mayday UK Breakdown cover, please call Green Flag on 0800 051 5318
  • Red Pennant European Breakdown and Holiday insurance, please call us on 01342 336 606

I’m now working from home. Does my home insurance policy cover me?

Our household policies, which are arranged through our partner broker Devitt Insurance Services, are being automatically extended to allow working from home provided it is of a clerical / administrative nature. If you are doing any other type of work, please contact Devitt to discuss your options.

To support Devitt at this time we would ask that where possible you make contact with them by email on:, or via the Livechat facility on Devitt’s website: If you do need to call about an existing policy, please call 0345 300 4290, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

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