Coronavirus (COVID-19) FAQs

VAT reductions on campsites

Will you be reducing VAT on bookings?

VAT will now be charged on our camping pitches at the new 5% rate. The reduction on all published pitch prices will be applied to the majority of bookings when you arrive and pay for your stay on site. If you have already paid and want to request a refund please email and include details of your booking.

Following the reduction in VAT to 5%, will pitch fees be reduced for seasonal pitches and storage pitches?

The reduction in VAT only applies to accommodation, therefore storage pitches are excluded. Also, VAT is calculated and payable at the time of payment. As seasonal and storage pitches have been paid for already, the Club has already paid VAT on the original amount of 20%. Therefore neither seasonal nor storage pitch fees will be reduced for the 2020 season in response to the reduction in VAT.

Will both UK Club Affiliated Sites and Certificated Locations (CLs) be passing on the recent VAT price reduction?

Both UK Club Affiliated Sites and Certificated Locations are privately owned and set their own prices. To enquire about site fees and to book these sites members will need to contact the sites directly, using the contact details provided on each site web page.

UK campsites

Are CLs affected by the new COVID lockdown in South Wales?

All CLs in the lockdown area will also temporarily close from tomorrow evening.  If you have booked a CL from 22 September to 6 October, you may be contacted by them directly, if not, please contact them for further information.  For details on the affected area please click on the Welsh Government website here

Has the Tredegar House Country Park campsite closed?

The Welsh Government has announced a local COVID lockdown in Newport County area of South Wales. Under Welsh Government regulations we will have to temporarily close the Tredegar House Country Park from 6pm 22 September 2020 until the lockdown has been lifted. No further bookings will be taken for the campsite until 6 October at the earliest. If you have a pitch booked between 22 September and 6 October you will be contacted and advised of other alternative Club campsites.  If you are travelling through the lockdown area to reach a destination outside of the area then you will be able to travel through but only if there is no alternative route available.

How does the new NHS QR code track and trace system work on campsites in England and Wales?

The current Track & Trace system is in use at all Club campsites and utilises our reservation system in order to minimise the administrative burden on our members.  On 24 September, the UK Government will introduce a new NHS QR code system within England & Wales in addition to the current Track & Trace procedure.  This new system allows individuals to download a Government  App and then scan a code within hospitality venues, to “check in” to the venue - This is entirely voluntary, and whilst not a requirement for members to “check in”, the Club, and other campsites or holiday parks, are legally bound to display the new NHS QR Code posters at its campsites. We feel strongly that containing outbreaks at an early stage and reducing the ability for the COVID virus to spread is ultimately beneficial to us all and are asking our members and guests to support the use of the new system.

How does the new NHS QR code track and trace system work on campsites in Scotland and Northern Ireland?

The current Track and Trace system in place will continue. At the moment we do not have full details on how the new NHS QR Code system will operate in Scotland and Northern Ireland.  We will advise members when this is known.

How do I get the new App and what do I then have to do on site?

The new App will be promoted and published by the UK Government and Devolved Administrations for you to download.  When you have the App you will be able to use it at our Club Campsites by scanning the code on a poster in or near to the Reception area.  There will be different versions of the App for each country within the UK. You will need to download the App that is applicable to your normal country of residence.  You should download one App only.

I am due to arrive at a campsite currently under local lockdown in the North West and West Yorkshire, can I still arrive and stay?

Yes. All social distancing guidance needs to be adhered to, particularly in relation to visiting others on the site, where contact inside the Caravan, motorhome or campervan (or any awnings) is not allowed during the period of lockdown. Be aware that there may be local restrictions that might be in place in the wider community. Please see the following link for further details:

I’m currently on a campsite that is within the North West of England and West Yorkshire local lockdown area, can I stay on site and leave the site at the end of my stay as normal?

Yes. Guests can continue with their stay as normal.

Do I need to wear a face covering on Club campsites?

We are asking that all guests entering reception and shops on all our Club sites wear a face covering, so please remember to bring your own with you. Out of respect for each other, we strongly encourage everyone to wear a face covering in all other confined spaces where you come into contact with other users.

Will UK Club Affiliated Sites and Certificated Locations be passing on the recent VAT price reduction?

Both Affiliated Sites and Certificated Locations (CLs) are privately owned and set their own pitch fees. However, most CLs, as small businesses, do not charge VAT as their income is below the Government threshold, in which case these CL’s prices will not change. To enquire about AS and CL site fees and to book these sites members will need to contact the sites directly, using the contact details provided on each site web page.

I need to self-isolate, can I stay on a Club site?

In order to minimise the risk of virus transmission to other members, and to maintain our COVID secure commitment, you will not be able to stay on Club sites if you are required to quarantine. If returning from abroad, please follow Government advice and travel directly to the location where you will be self-isolating.

I'm coming back from overseas and need to self-isolate, can I put my outfit back into storage?

You are welcome to return your outfit to a pre-booked storage facility on return from abroad. You should telephone the site in question in advance and notify site staff that you have returned from abroad and will be going into quarantine. In order to minimise the risk of virus transmission to other members, and to maintain our COVID secure commitment, you should not use any on-site facilities including toilet blocks, waste emptying points or service points. Conversations with site staff when on-site should take place outdoors or by phone, and no rubbish should be deposited on site.

Why are you not opening all your Club campsites?

Whilst the majority of our campsites will reopen, there are a small number that will remain closed. There are several reasons for this. Sadly, because we were required to close our sites in March we have not been able to carry out our usual induction and training programme for new assistant site managers at the start of the season; we also have some staff who are clinically vulnerable and it is not deemed safe for them or volunteer staff to work at this time, and some campsites on racecourse and other facilities cannot be opened because the landlords’ or owners’ facilities and accesses are closed. We have therefore allocated our teams to the campsites with most occupancy taking the above into account.

Which Club campsites will remain closed for now?

For information on those campsites that will remain closed for the foreseeable future, visit

Is the Club looking at extending the season at some sites?

The Club is actively reviewing whether it’s possible to extend the opening period of some key campsites. We will keep members informed once the review has taken place.

When are Affiliated Sites opening?

We have been liaising closely with our Affiliated Sites (AS) partners and have provided them with the Clubs outline plans for reopening our sites across the UK. If you are looking to book an AS, you will need to contact them directly.

When are Certificated Locations (CL) campsites reopening?

We're pleased to say that many of our CLs have now opened. If you are looking to book a CL, please contact them direct.

I live in an area covered by the North West of England and West Yorkshire local lockdowns. Am I still able to visit other Club Sites and CLs?

Yes. Members and guests can continue with their planned touring as normal, although you and any party members must follow the usual COVID Secure protocols when on site.

Will kid's playgrounds and games' rooms be open?

Our playgrounds across our network are now open with COVID secure protocols. Parents or guardians will be responsible for ensuring that social distancing protocols in particular are followed for the safety of all. We also recommend that children and adults wash or sanitise their hands both before and after playing on the equipment. Unfortunately, games' rooms will remain closed for the foreseeable time.

What about your swimming pools?

We are actively working with Swim England to determine how and when our swimming pools at Hillhead, Looe and Seacroft can reopen under new social distancing and safety guidelines. In response to current Government guidelines, our pools will remain closed to members when we reopen our sites from the 4 July.

In the event that the pools remain unavailable for use, we will provide members staying on touring or camping pitches with a price reduction to reflect this. Members staying at Hillhead will receive a £6 reduction per night during the high season, and £3 per night during the mid-season. Members staying at Seacroft will receive a £5 reduction per night during high season and £2.50 per night during mid-season. Members staying at Looe will receive a £4 reduction per night during high season and £2 per night during mid-season.

Site staff will provide the discount upon payment when arriving at site. (Please note that season dates are visible within the pricing tables on each Club Site’s web page) We want our members to have the best possible holiday experience, so we will continue working toward opening all our pools when we can.

What about your restaurants?

At this time all restaurants will remain closed and this will continue for the foreseeable future. Some of our restaurants are able to provide a takeaway service and other campsites are visited by mobile catering units, and this will continue, provided it complies with social distancing guidelines.

What about communal areas, such as toilet/shower blocks, dishwashing, food preparation and laundry facilities?

In order to help manage demand levels, we would encourage you to use your on board facilities wherever possible. However, we intend to open all toilet blocks and the majority of communal facilities on those campsites that have them. There will be restrictions on the number of people accessing all facilities at any one time and this may cause queues. We ask all members to be patient with each other and our staff and to follow social distancing guidelines.

Can I use a toilet or shower tent on my pitch?

Yes, toilet and shower tents are allowed, but if using a portable shower, waste water will need to be collected as it is not allowed to soak onto the pitch as this can cause issues for the pitch occupier and those nearby.

Will Club campsite shops be open?

Whilst we are aiming to provide the ability to purchase LPG, toilet chemical & rock pegs at all campsites via a telephone order and collect service paid by credit card, unfortunately, many of our campsites will not be providing the usual grocery shop offer. Therefore, please ensure you are as prepared as possible and bring all your grocery essentials with you.

For details of all those campsites where shops will not be opening please go to

Have you changed your cleaning regimes under COVID-19?

We will be increasing the rigour of cleaning, sanitising and disinfecting common areas as part of our COVID Secure Commitment.

Do I need to bring my own hand sanitiser?

It is really important that everyone follows the guidance of regular hand washing with soap and hot water for at least 20 seconds. Whilst we will be providing hand sanitiser at a number of points across the campsite, we would recommend that members also bring their own plentiful supplies of soap and hand sanitiser.

Are on-site dog walks still available?

Where possible these will be open. Please ensure social distancing is maintained, and please be considerate of members on neighbouring pitches as you pass by. To share the load, please consider walks off-site.

Will Service Points be open?

These will be open on our campsites, but will be subject to appropriate social distancing measures. Please ensure you wash your hands thoroughly for at least 20 seconds after use.

Can I pay by cash?

To minimise the risk to our staff through face to face interactions, we ask that all payments are made by card. If this is not possible, please contact the campsite a few days prior to arrival to discuss the options.

Can I use my UK Club Site Vouchers?

Yes you can. Our site teams will manage this through a dedicated contactless process.

COVID Secure Commitment. What is this?

These are the protocols that we have put in place to give you the added peace of mind that we have made the necessary changes to our procedures on our Club Sites to reflect the guidance from UK Government and our industry bodies on social distancing and safety requirements. You will see the new COVID Secure Commitment stamp across our campsites as a recognition of this.

Can we invite visitors on sites?

We are not currently allowing visitors on-site to meet with other guests. We’re sure that you will understand that this could increase the social distancing burden on staff and other guests during this particular time. In addition, it will create difficulties in being able to provide track and trace data if required. We ask that you arrange to meet any visitors at an offsite location.

How does the closing of the Club campsites affect my seasonal pitch?

Your outfit can remain on-site, safely secured and unplugged. Once our sites reopen you can return to your seasonal pitch. We will also then contact you to arrange a credit towards next year’s seasonal pitch which will be guaranteed on the current site and season. (Please note that the credit value will be calculated to reflect the number of days the site remained closed)

Storage. Can I access my outfit?

Access to Storage sites in England, Scotland and Wales is now back to normal operation, without the need for an appointment. Access will be between 9am - 6pm daily to allow staff to operate the site safely under the new COVID Secure measures. We will continue to review access times and will update members should this change.

I have a caravan in storage on one of your sites that is not opening in 2020, what do I do?

We will be in contact with you via telephone to discuss arrangements with you.

Can I bring a maintenance person to site to look over and check the van?

Yes. This can be arranged when you make your appointment. Social distancing guidelines must be maintained.

I have a site night voucher valid until the end of 2020, will you be extending the expiry date?

We encourage members with Site Night Vouchers which expire at the end of 2020 to redeem their voucher during a stay between July and the end of December 2020.

What happens if you have a suspected or confirmed Coronavirus case on the campsite?

If there is a suspected or confirmed Covid-19 case on our campsites, the individual will have been asked to leave the site and advised to follow Government advice. If NHS England (Test & Trace), NHS Scotland (Test and Protect) or NHS Wales (Test, Trace, Protect) staff contact the site they may also advise on who else needs to be informed and if any further actions are required. At all times on the campsite guests are reminded of the need to maintain social distancing guidelines to minimise any health risks to themselves and other guests.

What happens if there is a local lockdown where there is a campsite?

We will follow all Government and Local Authority advice and guidance, and your site staff will keep you informed. If we are required to close a site, please be aware that this may need to be done at short notice.

Will the £12 non-member fee be reduced in response to the reduction in VAT? (applicable on touring pitch bookings only)

Unfortunately it will not. However, the pitch, adult and child prices will all be reduced at the point of payment - saving non-members approximately 12.5% on published prices.

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