If you submitted a contact form from the contact page you may receive replies from email addresses which will include nanorep. This email address is safe, and will be a response from the Club.
Please contact our team on 01342 318 813 who will reissue the E-Gift voucher for you.
If you submitted a contact form from the contact page you may receive replies from email addresses which will include nanorep. This email address is safe, and will be a response from the Club.
One device can be used at a time against 1 registered email address. While your premium package is valid, the registered email address can’t be used to access FREE Wi-Fi.
The FREE service will time out after an hour of continuous use. At that point, you can simply re-connect via the portal. Note that up to 5 devices can use Wi-Fi on the same email address at any one time.
Anyone who has unused months (or part month) left on their Wi-Fi annual pass will be issued with a credit in the form of a campsite discount voucher. We have calculated the credit at £2.50 per month, as a gesture, we’ll also credit an additional month to every guest with an active pass.
So, even if you only have one day left, we will credit you £5 off your next campsite stay. Similarly, if you have just purchased a pass for the year, then you will receive £32.50 as a discount off your next campsite stay.
The voucher will be sent to the email address that you provided when you purchased your Wi-Fi pass. All vouchers will be sent by middle of April.
The person who is named as the policyholder in the Insurance Schedule and their immediate family – e.g. mother, father, son, daughter, spouse, domestic partner who resides at the same address as them.
The gadget is covered for up to 90 days abroad within any 12 month period. Replacement or repair can only be dealt with once you are back in the UK.
If you are involved in an accident or breakdown which requires you to leave your caravan/car/motorhome you should:
Remove any valuables and items that might attract Customs Duty, including wine and spirits
Take your baggage and personal effects with you
Make sure anything left in the vehicle will still be covered by your cover provider
Make sure your cover provider will continue to provide cover while your vehicle remains on the continent and for the journey back to your home address
National main entrance: The main gate for The National is to the right of The Sandringham Estate. If you are using a sat nav, please use this postcode: PE31 6AZ.
Address for The Sandringham Estate: The Sandringham Estate, Sandringham, Norfolk, PE35 6EN
Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular.
We’ve now introduced deposits coupled with cancellation terms and conditions as the next step to improving availability. This helps address the rise in cancellations, which has been a growing problem that has increased in recent years.
In a normal year, we were seeing over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!) Of those cancelled nights, over 25% were made within four days of arrival, so it was very difficult for other members to take advantage of the newly vacant pitches. And it wasn’t just a small minority of ‘block bookers’ who were cancelling, almost half of all members who made a booking each year made at least one amendment or cancellation too.
As you can imagine, a lot of members all cancelling a few times a year soon added up! After reviewing the market, speaking to members and looking at other campsite providers, the best solution to reduce speculative bookings was to introduce a deposit system. This reduces the number of speculative bookings and creates more availability for members.
We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.
Club members and staff have worked together to create this new approach, and we’re all confident it provides all members with more availability and an easier booking experience.
You can include a joint member to your membership free of charge. Additional family members can be added for £8 each. Joint and family members must live at the same address as the lead member and be over 18 years old.
Yes, the E-Gift voucher can be sent directly to a friend or family member email address with a personalised message.
Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular, with over one million nights already booked for stays in 2022!
The next step to improving availability is the introduction of deposits coupled with cancellation terms and conditions. This will help address the rise in cancellations, which has been a growing problem that has increased in recent years.
In a normal year, we often see over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!)
Of those cancelled nights, over 25% are made within four days of arrival, so it’s very difficult for other members to take advantage of the newly vacant pitches.
And it’s not just a small minority of ‘block bookers’ who are cancelling, almost half of all members who make a booking each year make at least one amendment or cancellation too. As you can imagine, a lot of members all cancelling a few times a year soon adds up! After reviewing the market, speaking to members and looking at other campsite providers the best solution to reduce speculative bookings is to introduce a deposit system. This will reduce the number of speculative bookings and create more availability for members.
We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.
Club members and staff have worked together to create this new approach, and we’re all confident it will provide all members with more availability and an easier booking experience.
The information that can be requested by an NHS service is: names, telephone numbers, email address, postal address, number of people in the party, date of visit, arrival time and departure time. No other information (regarding a booking or your personal information) is required nor is it passed on.
Yes, if you opt for people to contact you by email your email address will still be hidden from the buyer. You can also choose to use a YAC phone number.
The app is free to download. Club members can access the current and archived issues free of charge. When opening an issue, members will be asked to log in with their Caravan Club website email address and password (please note: being registered to use the ‘Club Together’ forum alone will not grant you access). Non-members will be prompted to purchase individual issues at £2.29 each but will not have access to the archive.
Simply use your email address when asked to provide the ‘Recipient’s Email’ – you will receive the E-Gift voucher instantly which you can then forward onto your loved one or print and give to them.
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