Accessibility and inclusivity on Club campsites

The following information applies to all Club owned campsites, please check the handbook for details of Affiliated Sites and Certificated Locations (CLs) that are not operated by us.

Access statements/Accessibility guides

We have an access statement for every Club-owned campsite on the network and these are published on the campsite details pages and the Experience Freedom website for our glamping accommodation.

We have started to convert these guides into more detailed Accessibility Guides and will continue to do so during 2024 adding more valuable information to help you make informed decisions about whether a site is suitable for you.

These guides will take you through each campsite giving information on slopes, door widths and floor surfaces as well as information on the accessible bathrooms found on each site.

Accessible bathrooms

Every Club owned campsite with washroom facilities has an accessible bathroom accessed by a radar key. Any new campsite developments are also planned to include a separate accessible toilet. Most facility blocks also offer an ambulant shower and toilet as part of the main male and female facilities block. We are working to ensure the majority of our accessible bathrooms are colostomy friendly by the end of 2024.

Inclusive bathrooms

We recognise that not everyone is comfortable with a shared facility block and further to member research and feedback we have added an inclusive bathroom to the newly developed campsites from 2022 onwards and we now have 18 sites with Inclusive bathrooms. We continue to review where else Inclusive bathrooms can be added and we are also reviewing the future design of facility blocks. Find out more about campsite redevelopments.

Inclusive bathrooms offer more privacy, may be quieter and offer the opportunity for our members to be able to accompany a friend or family member who requires support, but does not need to use the accessible bathroom. These bathrooms can also be used by families who can’t use the main facility block. As there is only one per site please only use this if you need to.

Reviews of our inclusive bathrooms include: "An excellent facility for people like myself with particular medical disorders which can make using shared facilities more difficult/embarrassing." and "The Inclusive bathroom was great when I was trying to wash small children on my own."

Inclusive bathrooms can be found at Black Knowl, Bridlington, Buxton, Castleton, Cayton, Cheddar, Clumber Park, Coed-Y-Llwyn, Hurn Lane, Lady Margaret's Park, New Forest, Pandy, Penrhos, Scarborough West Ayton, Sutton On Sea, Tewkesbury Abbey, Troutbeck Head, Winchester Morn Hill and York Beechwood Grange Club campsites. While staying at other campsites please speak to Site Staff who will do their best to accommodate you.

Incontinence bins

We provide Incontinence bins in the Accessible bathrooms, Inclusive bathrooms, Family bathrooms and from April 2024 the Ambulant WC in each Club campsite facility block.

Guide dogs

We welcome Guide Dogs and Assistance Dogs on all Club campsites in our Reception Areas, Shower Blocks, on-site Bars and Restaurants and Serviced Accommodation. This includes Trainee Guide Dogs to support their training.

Hearing Loops

We are currently trialling Hearing Loops in some Club campsite receptions and expect to roll out across all sites by the end of 2024.

Oxygen cylinders

If you require oxygen or other medical supplies whilst you are staying on Club Campsites, you must be on site to accept the delivery and arrange collection before departure. Please ensure your booking will accommodate this.

Sunflower

In 2020 we signed up with ‘Sunflower Non-visible Disabilities’. All of our staff on Club owned campsites, pop up campsites and show stands have been trained to recognise the symbol and offer you their support. Find out more about Sunflower.

Special requests

If you have any special requirements with regards to your pitching, please contact the campsite and we will do our best to help.