FAQs

Please phone our Travel Service on 01342 316 101 (Mon to Fri 9am to 5.30pm) and our team will be able to help you with any changes you need.

As it is not possible to amend an Overseas booking online, you can either make a new booking online or call us to amend your original booking.

The ferry companies have continued to operate sailings throughout the pandemic which has given them the opportunity to implement safety measures to ensure people can travel safely. These may include mandatory face coverings for all passengers, enhanced cleaning regimes and having a plentiful supply of hand sanitiser available. Most operators have also switched to using 'fresh air' throughout the ships, not recirculated air.

In general the short crossings between Dover and Calais/Dunkirk are the cheapest way to cross the Channel. However there are often great savings on daytime sailings operated by Brittany Ferries to France or on Stena's Harwich - Hook of Holland route which may prove more cost-effective if they get you closer to your ultimate destination. Avoiding peak times on all routes will give you the best price, as will booking as early as possible before your travel date. Also booking your campsite or Overseas Sites Night Vouchers at the same time as your crossing will give you access to 'Combined Deals' which are often cheaper than booking each element separately.

We’re excited to launch this new website, but there are lots more improvements we want to make. Whilst we weren’t able to improve the ease with which Overseas holidays can be booked as part of this stage due to the scale of the project, it is one of the areas we will be improving as part of future developments.

We offer standard fares of the ferry companies and Eurotunnel but all bookings can be amended for a £20 Club amendment fee, plus any charges from the operator and increase in fare.

It’s worth pre-booking your ferry crossing as these can get very busy particularly during the peak season in January and February. Powered campsites can also be very busy during this period, so you might want to pre-book some of these if you’re planning to travel at this time.

We negotiate great deals with the ferry companies and LeShuttle (Eurotunnel) and we offer members a 'Price Match Guarantee'. So if you find the same product elsewhere for a cheaper price let us know and we'll match it.

To find out more and to make a booking please call our Contact Centre on 01342 316101.

As you add overseas sites to a Eurotunnel or ferry crossing, your basket recalculates any discounts that apply and displays the overall price of your holiday.

The Club negotiates great deals with the ferry companies, LeShuttle (Eurotunnel) and our European campsites and offers members a 'Price Match Guarantee'. So if you find the same product elsewhere for a cheaper price let us know and we'll match it.

Eurotunnel, the ferry companies and the port authorities have given assurances that they are doing everything to keep the ports running as efficiently as possible with some advising to leave extra time for security, check-in and boarding procedures. Our advice would be to check on the operator websites or social feeds (Twitter etc.) for the most up-to-date information before travel and arrive in plenty of time to get through check in for your booked departure. It may be a good idea to have a comfort break prior to arrival at port and to have refreshments in the vehicle in the event of delay, especially if children and pets are travelling.

Here are the links to the Eurotunnel and ferry operator websites where you can check the latest travel information:  

Eurotunnel: https://www.eurotunnel.com/uk/home/

P&O: http://www.poferries.com/en/portal

DFDS: https://www.dfdsseaways.co.uk/

Brittany: https://www.brittany-ferries.co.uk/

Stena: https://www.stenaline.co.uk/ferry-to-holland

Irish Ferries: https://www.irishferries.com/uk-en/to-ireland-from-britain/

We've launched the new booking system in a phased way; to start with you'll be able to book Overseas Sites for travel from 1 January to 31 May 2020 and we'll be releasing more travel dates in the next few months. For crossings, you can book from 1 January until later in 2020 dependent on the ferry/Eurotunnel release schedule.

From 10 July, travellers who have spent the preceding 14 days within certain countries, will not be required to self-isolate on arrival into England. With the exception of Portugal and Slovenia, all countries featured in our European programme are included in this list. The devolved government in Scotland is in agreement with this list of countries with the exception of Spain so residents of Scotland returning from Spain will need to self-isolate for 14 days.

The devolved governments of Wales and Northern Ireland have not yet announced which rules they will follow. This list of 'safe' countries is based on the current assessment of COVID-19 risks and is under constant review so we recommend members check the government website for the most up to date information both before and during your trip: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

Regardless of whether or not you need to self-isolate on your return, every person will need to complete a passenger locator form which must be presented on arrival back into England. This information will be used to contact travellers if someone on the ferry or train develops coronavirus symptoms. The form should be submitted within 48 hours of your arrival into England and you'll need to show your completed form when you arrive at the UK border, either a printed copy or on your mobile phone.

Children under 18 years old do not need their own form but should be added to the form of an adult in the party. For more details visit https://www.gov.uk/provide-journey-contact-details-before-travel-uk

On 4 July the UK Foreign, Commonwealth and Development Office (FCDO) removed their advice against non-essential travel to certain countries and with the exception of Spain and Portugal Belgium and Luxembourg all destinations within our European campsite programme are included in this. From 10th July, travellers who have spent the preceding 14 days within certain countries, will not be required to self-isolate on arrival into the UK. With the exception of Spain, Portugal Belgium and Luxembourg and Slovenia all other countries featured in our European programme are included in the exemption lists issued by England and the devolved governments of Scotland, Wales and Northern Ireland.

This list of 'safe' countries is based on the current assessment of COVID-19 risks and is under constant review so we recommend members check their government website for the most up to date information both before and during your trip: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

Regardless of whether or not you need to self-isolate on your return, every person will need to complete a passenger locator form which must be presented on arrival back into the UK. This information will be used to contact travellers if someone on the ferry or train develops coronavirus symptoms.

The form should be submitted within 48 hours of your arrival into the UK and you'll need to show your completed form when you arrive at the UK border, either a printed copy of on your mobile phone. Children under 18 years old do not need their own form but should be added to the form of an adult in the party. For more details visit https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Travel restrictions are easing and we are taking campsite bookings for countries where the FCDO advice allows travel and UK tourists are permitted to enter. Eurotunnel and ferry companies continue to operate and can be booked for all travel dates. As rules and regulations can change quickly it is really important to check the official guidance before and during your holidays.

Yes, deposits for overseas bookings are calculated at 20% for a site and 25% for a ferry (unless it is a non-refundable ferry/Eurotunnel in which case full payment is due at time of booking). The final balance is due 10 weeks prior to travel.

Some types of bookings can't be made online and we'll continue to book these via the phone free of charge. The products which can't be booked online are:

• Escorted European Tours
• campsites on request
• 5th wheelers
• motorhome and trailer
• pets on some ferries
• bike racks
• ferry credit notes
• cots on ferries

If it is not possible to book your ferry online, there would be no Contact Centre Booking Fee charge. Although, in general, if space is available on the chosen sailing on the operator's website then we should see space available on our website.

The Club negotiates great deals with the ferry companies, Eurotunnel and our European campsites and offers members a 'Price Match Guarantee'. So if you find the same product elsewhere for a cheaper price let us know and we'll match it.

No. Multiple stays at UK campsites can be booked together, and multiple stays at overseas campsites combined with ferry/Eurotunnel crossings can be booked together. But the system will not yet allow UK and overseas stays to be booked together. Therefore, users will have to make one booking for UK campsites, and a separate booking for overseas campsites and ferry/Eurotunnel crossings.

No. Multiple stays at UK campsites can be booked together, and multiple stays at overseas campsites combined with ferry/train crossings can be booked together. But the system will not yet allow UK and overseas stays to be booked together. Therefore, users will have to make one booking for UK campsites, and a separate booking for overseas campsites and ferry/train crossings.

Membership gives you access to our entire UK Club campsite network of 150 quality campsites, plus you'll save £15 per night by no longer paying the non-member campsite fee. If you stay for more than four nights, you'll instantly save the equivalent of your membership fee.

You can also search and book over 350 handpicked European campsites and save up to 10% on ferry and LeShuttle crossings. Book your holiday with our lowest price guarantee via our Contact Centre. ABTA bonded for peace of mind.

Save up to 10% on a range of products at our Club shop, including new roof tents and accessories. Enjoy up to 50% off at hundreds of UK attractions and great days out and make savings on a whole host of products and services selected specifically for members.

Overseas campsite bookings can easily be made on the Club website and "combined deals" are common when you book a campsite at the same time as your ferry crossing. Booking online means you save the £20 Contact Centre booking fee.