FAQs

• Fresh, clean new design
• Easier to navigate - new website search tool and new navigation
• New content and fewer pages to search through
• Easier to choose and purchase Caravan insurance
• Easier to search for sites on the Club network, with improved filtering options
• More user-friendly and consistent site details pages for Club Sites, CLs and Overseas Sites
• New Event search tool for Club events, rallies and training courses
• More mobile responsive pages to optimise viewing content on tablets and smartphones
• New Club Together functionality, such as being able to easily upload photos and embed video links in posts

The headings at the top of the home page (primary navigation) haven’t changed much, so you’re still easily able to find your way to key information about the main Club products and services – the main difference is that “News and Events” is called “What’s on” on the new website.

However, we have simplified the structure of our website below these main headings, so it’s easier for you to find specific information.

Whilst the format of Club Together has been kept similar so it remains familiar, you can now easily add photos (up to 5 per post) and add links to videos - some of the features most requested by users! 

The website search tool on our new website offers improved capability to find the content you’re looking for. We also have a new FAQ tool, which is a great starting point if you have a specific question you want answering. You can also speak to a member of our friendly Contact Centre team via Live Chat.

We have opened up more of our website to non-members, to give them a flavour of the full range of benefits they can enjoy when being a member of The Club. Rest assured that CLs remain exclusively for members, and each CL's contact details are behind a member login.

We have opened up more of our website to non-members, to give them a flavour of the full range of benefits they can enjoy when being a member of The Club. We want to help our future members as they decide to explore the idea of touring and then start caravanning. 

We’re excited to launch this new website, but there are lots more improvements we want to make. Whilst we weren’t able to improve the ease with which Overseas holidays can be booked as part of this stage due to the scale of the project, it is one of the areas we will be improving as part of future developments.

Please send any feedback or queries to our Web Contact Team on webcontactteam@caravanclub.co.uk

Yes – there have been no changes to the My Profile area of the site, so you can log in using your existing login details to see all your usual account and booking information.

Yes they are – all these are the same in the new website, and no user details are changing.

Passwords to access the main website and Club Together haven’t changed, so you can continue to access the website as usual. If you forget your password, you can use the password reset tool to update it.

New, non-member users will have their first three posts checked by a moderator before they appear on Club Together. This is to limit the opportunities for spam on our forum. Your posts will appear on Club Together once they have been checked by a member of the Community Team.

For data security reasons, users will be automatically logged out of the website after 30 minutes of inactivity. This is to protect your account information, should you forget to log out.

You can review a site you have visited by going to the site page. Further down the page there is a ‘Reviews’ tab. Within this tab you will have the option ‘Rate this site’. You can rate and review the site here.

Whilst the format of Club Together has been kept similar so it remains familiar, you can now easily add photos (up to 5 per post) and add links to videos - some of the features most requested by users! 

Having listened to feedback from Club Together members, we’ve tried to keep Club Together similar so that it remains familiar. The way it looks and works is similar to the previous Club Together but with enhanced features such as the ability to add photos and embed links to videos. We’ve also corrected some bugs from the previous Club Together, such as the formatting of quoting in posts, and removing the star rating system. 

There is a slightly new sign up procedure for new members joining Club Together, to ensure the security and safety of the new website. On sign up to Club Together, a valid UK mobile phone number is requested, and on submission of the new registration request the new joiner will be sent a registration code. The new joiner simply then needs to enter the registration code as part of the sign up procedure, so the code can be verified and they can be confirmed as a club together member. If you don’t have a mobile phone, you can sign up to Club Together using the current process and we will administer your registration for you. You can be assured we will never use your phone number for marketing purposes.

In addition to this, moderators will look at and check the first three posts for all new non-member Club Together users to check that they adhere to the community guidelines, to ensure that Club Together remains a friendly, welcoming place.

Passwords to access the main website and Club Together haven’t changed, so you can continue to access the website as usual. If you forget your password, you can use the password reset tool to update it.

All previous discussions are being copied over to and included in the new website, as are all site reviews made since 2015.

Yes they are – all these are the same in the new website, and no user details are changing.

You can add photos and video links to your posts by using the icons on the bottom left of the comment box. Click on the mountain icon to upload images. Next to this icon you will see the insert media icon where you can link to media such as YouTube videos. You can hover over each icon to display what they do.

You have the option to upload five photos at a time in your posts on Club Together. If you wish to upload more than five photos, you can do so by creating multiple posts. Please be mindful, however, of the Community Guidelines when posting; other members may be put off contributing if one user seems to be dominating the thread.

Some threads have been marked “read-only”. These threads are not open for comment, but will be available for everyone to view.

New, non-member users will have their first three posts checked by a moderator before they appear on Club Together. This is to limit the opportunities for spam on our forum. Your posts will appear on Club Together once they have been checked by a member of the Community Team.

Community Moderators are ordinary members of The Caravan Club who contribute their free time to help support Club Together. They do a superb job under often difficult circumstances, and as such we want to make sure that our Moderators are treated with respect. They are not paid and are not responsible for the site, they have volunteered because they want to see Club Together grow and develop and be a community we can all be proud of. As such we ask that users of Club Together respect the Moderators at all times.

The Community Champions are now referred to as Community Moderators. Their roles and responsibilities remain the same; the Community Moderators are here to help.

We’ve removed the star ratings from Club Together following feedback from our Club Together members and Moderators. The main reason for this request is to encourage posts to be relevant and in keeping with a leisure forum.

The website achieves Web Content Accessibility Guidelines level 1.

Most pages of the new website are device-friendly, which will help you when visiting our website when using phones or tablets. There are some transactional pages that are not yet device-friendly, and these will be included in future phases of development. 

Whilst we regularly review our Cookie Policy and notify you of updates, there is no change to the policy as a result of the new website launch.