Coronavirus (COVID-19) FAQs

Car insurance

I have been financially impacted as a result of the Coronavirus (COVID-19) pandemic and am struggling with my payments. What should I do?

If you’re currently having financial difficulties we may be able to help. For example, we can review what cover you need and see if there is a way to reduce the cost of your cover that still ensures it meets your needs.

If it would help to change your payment dates or defer payments for a short period we can look to do that for you. This would mean any deferred payments are spread over the remaining period of your cover.

If your concern relates to:

  • Caravan Cover, please call us on 01342 607 514
  • Motorhome, Campervan or Car insurance please call Devitt Insurance Services on 0345 504 0334
  • Home insurance, please call Devitt Insurance Services on 0345 504 0335
  • Mayday UK Breakdown cover, please call Green Flag on 0800 051 5318
  • Red Pennant European Breakdown and Holiday insurance, please call us on 01342 336 606

I’ve offered to be a volunteer and will be using my car. Does my car insurance policy cover me?

Your policy automatically covers you when you are doing voluntary work. In the current situation in relation to COVID 19 that means you are covered if the vehicle is being used for voluntary purposes to transport medicines or groceries to support people affected by COVID-19. If you are transporting people as a volunteer, please contact our partner broker, Devitt Insurance Services, for advice before doing so. Under no circumstances should you offer your vehicle for hire or reward (i.e., payment for these services). That would invalidate your cover.

To support Devitt at this time we would ask that where possible you make contact with them by email on:, or via the Livechat facility on Devitt’s website: If you do need to call about an existing policy, please call 0345 300 4866, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

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