Coronavirus (COVID-19) FAQs

NHS Test and Trace (England), Test and Protect (Scotland), Test, Trace, Protect (Wales)

What information do I need to provide?

England and Wales: Our Club campsites in England and Wales encourage all members and guests over 16 years of age to provide Test and Trace (or UK country variants) information. If you already have the NHS COVID-19 App you will be asked to use this to scan the QR code displayed on arrival or alternatively complete a paper form at the campsite. Any paper forms will be stored securely for 21 days after your departure, they will then be destroyed. If you move on to another Club campsite, you will need to complete the same process.

Scotland: All our campsites will display a Check In Scotland Test and Protect QR code poster which we encourage you to scan on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing testandprotectoptout@camc.com).

Northern Ireland: Campsites in Northern Ireland will be required to collect customer details to help with the Test, Trace, Protect contact tracing programme.

What’s the Club doing with my personal data as part of Covid-19?

Information about how your personal data is processed in relation to Covid-19 is at Section 3.26 of our Privacy Policy.

Will my personal data be automatically passed on to other people as part of this process?

Your data, held on the Club's NHS Test and Trace Record forms, will be passed onto the relevant NHS service if they request it. If an NHS service in England, Scotland or Wales contacts the Club then it means that someone on our Sites Network or in our offices has contracted Covid-19 and they are attempting to get in contact with other people who now may also be at risk.

What data is provided to the NHS England Test and Trace, NHS Scotland Test and Protect and NHS Wales Test, Trace, Protect programmes?

The information that can be requested by an NHS service is: names, telephone numbers, email address, postal address, number of people in the party, date of visit, arrival time and departure time. No other information (regarding a booking or your personal information) is required nor is it passed on.

Is my personal data safe?

To learn how we protect your data, please see further information at Section 3.8 of our Privacy Policy.

What about scams?

If the Club is contacted by one of the NHS services then we will carefully verify that they are from the said service before passing on any information.

What if I don’t want my details to be part of this process?

The Test and Trace system is encouraged for all members and guests aged over 16 years of age to complete on arrival at our England and Wales campsites.

In Scotland, we encourage you to scan the Check In Scotland Test and Protect QR code poster on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing testandprotectoptout@camc.com).

Campsites in Northern Ireland will be required to collect customer details to help with the Test, Trace, Protect contact tracing programme.


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