Coronavirus (COVID-19) FAQs

Our Club campsites in England and Wales will now require all members and guests over 16 years of age to provide Test and Trace (or UK country variants) information. If you already have the NHS COVID-19 App you will be asked to use this to scan the QR code displayed on arrival or alternatively complete a paper form at the campsite. Your party will be provided with a Club NHS Test and Trace Record form that you will need to complete in order to confirm that all members of your party have either scanned the QR code or provided their contact details. This will be handed out on arrival and you will be asked to return it to the Reception Office, along with details of your pitch. The document will be stored securely for 21 days after your departure. It will then be destroyed. If you move on to another Club campsite, you will need to complete the same process.

For Scotland and Northern Ireland, the existing system will remain in place until we are provided with more information. We believe that it is in the interests of all members and guests to use the Test and Trace (or UK country variants) system.

Information about how your personal data is processed in relation to Covid-19 is at Section 3.26 of our Privacy Policy.

Your data, held on the Club’s NHS Test and Trace Record forms, will be passed onto the relevant NHS service if they request it. If an NHS service in England, Scotland or Wales contacts the Club then it means that someone on our Sites Network or in our offices has contracted Covid-19 and they are attempting to get in contact with other people who now may also be at risk.

The information that can be requested by an NHS service is: names, telephone numbers, number of people in the party, date of visit, arrival time and departure time. No other information (regarding a booking or your personal information) is required nor is it passed on.

To learn how we protect your data, please see further information at Section 3.8 of our Privacy Policy.

If the Club is contacted by one of the NHS services then we will carefully verify that they are from the said service before passing on any information.

The Test and Trace system is compulsory for all members and guests aged over 16 years of age to complete on arrival at our England and Wales campsites. You will not be allowed to stay on our campsites unless you complete the process. For Scotland and NI, we are awaiting further Government guidance, but we believe that it is in the interests of all members and guests to use the Test and Trace (or UK country variants) system.

Information regarding this process is displayed on posters on our sites. Also, details are provided at Section 3.26 of our Privacy Policy.