FAQs

As long as your gadget is less than 18 months old at the date of inception (policy start date) from when it was purchased as new and you have retained proof of purchase you will be able to claim for this item.  Any new gadgets you buy during the period of cover will be automatically covered.

There are no size, weight or vehicle age restrictions with MAYDAY, providing you are operating within UK legal towing guidelines and using an ordinary 50mm tow-ball when towing a caravan or trailer. This policy does not provide cover for 5th wheelers. There are also no extra charges for specialist equipment if your outfit gets stuck on soft ground or other ‘off-road’ areas.

If you passed your test before 1st January 1997, you are able to drive any combination of car and caravan, or any motorhome with a weight of up to 7500kg (or 8250kg with a trailer).  If your licence starts after 1st January 1997 then you can drive a car and caravan with a combined maximum weight of 3500kg (or 4250kg to include a small trailer weighing no more than 750kg). 

You can also drive a motorhome with a weight of up to 3500kg (with a small trailer of up to 750kg, or a heavier trailer if the combined maximum weight is no more than 3500kg).  For all drivers aged 70 and over, the motorhome weight allowance is reduced to 3500kg maximum weight, unless a medical report is supplied.

England and Wales: Our Club campsites in England and Wales encourage all members and guests over 16 years of age to provide Test and Trace (or UK country variants) information. If you already have the NHS COVID-19 App you will be asked to use this to scan the QR code displayed on arrival or alternatively complete a paper form at the campsite. Any paper forms will be stored securely for 21 days after your departure, they will then be destroyed. If you move on to another Club campsite, you will need to complete the same process.

Scotland: All our campsites will display a Check In Scotland Test and Protect QR code poster which we encourage you to scan on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing testandprotectoptout@camc.com).

Northern Ireland: Campsites in Northern Ireland will be required to collect customer details to help with the Test, Trace, Protect contact tracing programme.

You can view the full list of venues and discounts here: www.camc.com/greatsavingsguide. All venues operate different discount redemption methods. Each venue will use one of the following methods: 1. Presenting Great Savings Guide voucher at point of entry/purchase. 2.Pre-booking using a discount code. 3. Pre-booking using a bespoke booking link. Please visit the individual venue page on our website and follow the 'How to get this discount' instructions for details. We recommend that you check the venue website and/or contact the venue directly before travelling to avoid disappointment. For further asssistance please contact the Great Savings Guid helpline on 01462 889 010. The helpline is an external agency with working hours from Monday to Friday 09:00 to 17:00 hours.

We have requested attractions to set-up and accept the discount code CAMC20, however please note not all attractions will have managed to set up a pre-booking and/or discount code system. We recommend you check the attraction website and/or contact the attraction directly before travelling to avoid disappointment. We thank you for your patience during this time while we work with the attractions to get the pre-booking and discount code system activated. For further assistance please contact the Great Savings Guide helpline on 01462 889 010. The Great Savings Guide helpline is an external agency which operates from Monday to Friday 09.00 to 17.00 hours.

We recommend you check the venue website and/or contact the venue directly before travelling to avoid disappointment. For further assistance please contact the Great Savings Guide helpline on 01462 889 010. The Great Savings Guide helpline is an external agency which operates from Monday to Friday 09.00 to 17.00 hours.

All venues reserve the right to amend, replace or withdraw the offer without prior notification (as stated in the Great Savings Guide Terms and Conditions). Please note we are updating the website as and when we receive official notifications from the venues directly. We recommend you check the venue website and/or contact the venue directly before travelling to avoid disappointment. For further assistance please contact the Great Savings Guide helpline on 01462 889 010. The Great Savings Guide helpline is an external agency which operates from Monday to Friday 09.00 to 17.00 hours.

Yes – Tourer Explorer Corner offer fun and games from ages 1 to 17.
All activities are free and there are all sorts of fun supervised activities for young ones of all ages! Boredom is not an option!

Under 5s always stay FREE on our Club Campsites, plus in 2025 kids aged 5 - 17 can stay for £1 per night on all Club Campsites.

Yes, MAYDAY UK Breakdown Cover includes all standard makes of caravans and trailers (when being towed by the vehicle on cover), motorhomes and campervans of any age, weight, or size, providing you are operating within UK legal towing guidelines and using an ordinary 50mm tow-ball when towing a caravan or trailer.

Depending on the age of your caravan you will need to choose if you want new for old cover or market value cover before deciding how much to cover your outfit, equipment and contents for. Market value is available whatever age your caravan is. 

For 'New for Old' cover: choose the amount it would cost you today if you had to buy your caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) as new.

For 'Market Value' cover: choose the amount it would cost you today if you had to buy the same age caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) second hand. This is the value of your items taking into account their age and condition (allowing for depreciation or wear and tear from when they were new).

To understand your caravan's value it can be helpful to look at local and national sales adverts. If your make/model is no longer made you should look at the cost of a similar caravan, which you would be happy to have as a replacement should the worst happen. If you need more help or guidance please contact us on 01342 649889.

Face coverings may be required on ferries. In Europe they are often mandatory in enclosed public spaces and recommended in other situations if it is not possible to comply with local social distancing guidelines. Exemptions are allowed for children and those with certain medical conditions. For child age limits and full details for your destination(s) please check the Foreign, Commonwealth and Development Office website or Reopen Europa website.

The Test and Trace system is encouraged for all members and guests aged over 16 years of age to complete on arrival at our England and Wales campsites.

In Scotland, we encourage you to scan the Check In Scotland Test and Protect QR code poster on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing testandprotectoptout@camc.com).

Campsites in Northern Ireland will be required to collect customer details to help with the Test, Trace, Protect contact tracing programme.

Caravans and other light trailers are exempt from MOT-type testing. However to be road worthy, there are legal safety requirements that must be met. An annual service by a competent service agent (such as a member of the Approved Workshop Scheme www.approvedworkshops.co.uk) will check this, and also inspect the habitation parts of the caravan, leading to a safer and more reliable holiday. Take a look at our news article for more information.

All of our partnered airlines fly from Heathrow and Manchester Airport. We also offer flights from Gatwick, Glasgow, Newcastle and Birmingham airports. Speak to one of our agents to discuss your flight plans.

Each of our partnered airlines offers seating upgrades from Premium Economy to First Class - or your selected airlines equivalent - and it’s easy to upgrade. Speak to one of our agents to upgrade your seats.

Your seasonal pitch fee covers you, another adult and any children up to the age of 17. If you'd like to invite more friends and family, you'll need to pay the fee per night for each extra adult.

Depending on the age of your caravan you will need to choose if you want new for old cover or market value cover before deciding how much to cover your outfit, equipment and contents for. Market value is available whatever age your caravan is. New for old cover is available for caravan and equipment items up to 5 years on our Standard Cover and up to 15 years on our Super Cover.

For 'New for Old' cover: choose the amount it would cost you today if you had to buy your caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) as new.

For 'Market Value' cover: choose the amount it would cost you today if you had to buy the same age caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) second hand. This is the value of your items taking into account their age and condition (allowing for depreciation or wear and tear from when they were new).

To understand your caravan's value it can be helpful to look at local and national sales adverts. If your make/model is no longer made you should look at the cost of a similar caravan, which you would be happy to have as a replacement should the worst happen. If you need more help or guidance please contact us on 01342 649889.

Technical difficulties can happen at any time with any vehicle, regardless of their age, model and potentially whatever they’re towing. No matter how well you maintain your vehicles, there’s always 'the other guy', the weather and any number of other elements outside your control. MAYDAY UK Breakdown and Recovery offers you the peace of mind that wherever you’re going, our Green Flag partners will be by your side if you do run into any difficulties, with unlimited call outs, 24/7/365 days a year, as long as it’s not for the same problem.

Market value cover means that if your caravan or equipment is stolen or the cost of repair exceeds the caravan value, your claim will be settled with a payment for the amount it would typically cost to replace them with items of a similar type and age.