FAQs

Cancellation fees for tours are detailed in our booking terms. Please click on the following link for more information and the select the option for UK Tours: www.caravanclub.co.uk/bookingterms

The terms of cancellation have not changed: it is FREE to cancel providing you do so more than 21 days before arrival (you will be fully refunded the original deposit paid). Full or part cancellations made within 21 days of arrival will result in a loss in some or all of the deposit you originally paid (we retain some or all of the deposit depending on whether you're cancelling some nights of your stay or all nights of your stay). Please see full terms and conditions for more detail.

The Club regularly evaluates the current booking, amendment and cancellation rules. In the event that Ts&Cs change, members will be consulted and notified of any agreed changes in advance.

The 72hour late cancellation policy still applies. All members are encouraged to act considerately toward fellow members and to avoid making speculative bookings or cancelling late. The Club encourages members to act fairly to other members and cancel an unwanted booking as early as possible.

We are introducing a new refundable deposit system (subject to terms and conditions) to reduce speculative bookings, create more availability and give you more choice.

Cancellation fees for tours are detailed in our booking terms. Please click on the following link for more information and the select the option for UK Tours: www.caravanclub.co.uk/bookingterms

If you make a late cancellation or fail to arrive, the tow on/off fee is still due and will be followed up by site staff.

Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular, with over one million nights already booked for stays in 2022!

The next step to improving availability is the introduction of deposits coupled with cancellation terms and conditions. This will help address the rise in cancellations, which has been a growing problem that has increased in recent years.

In a normal year, we often see over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!)

Of those cancelled nights, over 25% are made within four days of arrival, so it’s very difficult for other members to take advantage of the newly vacant pitches.

And it’s not just a small minority of ‘block bookers’ who are cancelling, almost half of all members who make a booking each year make at least one amendment or cancellation too. As you can imagine, a lot of members all cancelling a few times a year soon adds up! After reviewing the market, speaking to members and looking at other campsite providers the best solution to reduce speculative bookings is to introduce a deposit system. This will reduce the number of speculative bookings and create more availability for members.

We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.

Club members and staff have worked together to create this new approach, and we’re all confident it will provide all members with more availability and an easier booking experience.

A deposit system is the fairest way to enable as many members as possible to enjoy staying at our campsites. It will reduce speculative bookings and ensure lower cancellation rates which both in turn mean more pitches available for all members who have a genuine commitment to their trips.

Having a deposit system in place will naturally reduce the number of speculative bookings made, and therefore lower the high cancellation rates the Club has been seeing recently. This will free up more availability for more members to make genuine and committed bookings and get out touring more.

In the first instance members should claim through their travel insurance. Of course, as a membership organisation we will sensitively manage cancellations due to exceptional circumstances.

If the Government moves your destination to an Amber or Red status whilst you're on holiday please contact us to discuss your options. The Club will continue to waive our cancellation and amendment charges and we will work with our suppliers to minimise their charges.

Should one or more guests cancel and you notify us less than 21 full days prior to your arrival date, then since we incur costs in cancelling all or part of your booking, you will have to pay the cancellation charges. For more information please see our Booking terms and conditions.

Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular.

We’ve now introduced deposits coupled with cancellation terms and conditions as the next step to improving availability. This helps address the rise in cancellations, which has been a growing problem that has increased in recent years.

In a normal year, we were seeing over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!) Of those cancelled nights, over 25% were made within four days of arrival, so it was very difficult for other members to take advantage of the newly vacant pitches. And it wasn’t just a small minority of ‘block bookers’ who were cancelling, almost half of all members who made a booking each year made at least one amendment or cancellation too.

As you can imagine, a lot of members all cancelling a few times a year soon added up! After reviewing the market, speaking to members and looking at other campsite providers, the best solution to reduce speculative bookings was to introduce a deposit system. This reduces the number of speculative bookings and creates more availability for members.

We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.

Club members and staff have worked together to create this new approach, and we’re all confident it provides all members with more availability and an easier booking experience.

A deposit system is the fairest way to enable as many members as possible to enjoy staying at our campsites. It reduces speculative bookings and ensures lower cancellation rates which both in turn mean more pitches available for all members who have a genuine commitment to their trips.

Please check with the owner which payment methods they take prior to arrival (note that CLs are unable to accept Site Night vouchers).  When you book, you may be asked to pay upfront so at this stage, it’s important check what the cancellation/refund policy is for that particular CL site. 

Contact the Club to discuss your options of amending to future travel dates. However, be aware that amendment fees will apply plus possibly cancellation charges, particularly if your travel date is imminent.

Any trips with a start date from 1 June 2020 or after will have cover under the Medical Emergency and Repatriation Expenses section of the policy with regards to claims arising from or related to Coronavirus (Covid-19 or any strain thereof) whilst on your trip.

There is no cover related to Coronavirus (Covid-19 or any strain thereof) in any other section of cover including cancellation.

There is a £100 securing deposit against every new vehicle ordered with no other fees, hidden or visible! This deposit is fully refundable should you need to cancel your order. In addition, as you will be purchasing your new car over the phone, you will benefit from additional “Distance Selling” purchasing rights under Consumer Law. All customers purchasing a new car through Car Select have 14 days right of cancellation after taking delivery of their new car. There doesn’t even need to be a reason, you simply can return the vehicle for a full refund.

Yes, you can cancel your stay at one campsite to then book another campsite during the same period. You won't be charged for late cancellation but we do ask that where possible, you do this with as much notice as possible so that your pitch can be freed up for another member.

The Club will sensitively manage cancellations due to exceptional circumstances.

If your destination has an Amber status but the Foreign, Commonwealth and Development Office (FCDO) does not advise against travel then we can provide the holiday. If you wish to amend your holiday booking then please contact us to discuss your options. The Club will continue to waive our cancellation and amendment charges and we will work with our suppliers to minimise their charges. For amendments, any difference in the crossing fare or campsite fees will still apply.

If the FCDO advise against travel to your destination then the Club will contact members who are due to travel imminently to discuss their options.

If your destination has a Red status then the Club will contact members who are due to travel imminently to discuss their options.