FAQs

The deposit value due is recalculated each time an amendment is made.
1) If you are adding or changing a component (eg: a campsite or crossing) - you could be asked to pay an additional deposit, in line with the minimum deposit amount required (eg: if extending the duration of a stay)
2) If you are removing a component - if the recalculated deposit is lower than the deposit that has already been collected, the balance due will be reduced (eg: if reducing the duration of a stay)
3) If a non-member becomes a member - the non-member supplement will be removed from the unused nights, and will either reduce the balance due for the stay(s), or will be refunded if there is no more balance due

Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular, with over one million nights already booked for stays in 2022!

The next step to improving availability is the introduction of deposits coupled with cancellation terms and conditions. This will help address the rise in cancellations, which has been a growing problem that has increased in recent years.

In a normal year, we often see over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!)

Of those cancelled nights, over 25% are made within four days of arrival, so it’s very difficult for other members to take advantage of the newly vacant pitches.

And it’s not just a small minority of ‘block bookers’ who are cancelling, almost half of all members who make a booking each year make at least one amendment or cancellation too. As you can imagine, a lot of members all cancelling a few times a year soon adds up! After reviewing the market, speaking to members and looking at other campsite providers the best solution to reduce speculative bookings is to introduce a deposit system. This will reduce the number of speculative bookings and create more availability for members.

We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.

Club members and staff have worked together to create this new approach, and we’re all confident it will provide all members with more availability and an easier booking experience.

Existing bookings will be moved onto the new system, meaning no deposit is payable and payment before arrival is not an option.

A deposit system is the fairest way to enable as many members as possible to enjoy staying at our campsites. It will reduce speculative bookings and ensure lower cancellation rates which both in turn mean more pitches available for all members who have a genuine commitment to their trips.

Yes, all guests including non-members will pay the deposit.

Having a deposit system in place will naturally reduce the number of speculative bookings made, and therefore lower the high cancellation rates the Club has been seeing recently. This will free up more availability for more members to make genuine and committed bookings and get out touring more.

The new deposit system will only be applicable to Club campsites. Affiliated Sites and Certificated Locations will continue to be booked directly with the individual owners.

The deposit payment level is different as are the associated terms and conditions.

For members without a credit or debit card (or those without a traditional bank account) there are many ‘pre-payment card’ solutions available to them within the UK. These solutions are designed specifically for customers without bank accounts and therefore without access to traditional credit and debit cards. 

Alternatively, for members living nearby one of our Club campsites, they will be able to directly visit the campsite and pay a deposit in cash.

We will not be refunding any paid amounts for any members who do not turn up. If you cannot take up your pitch, we ask that you amend or cancel to help ensure there is availability for a fellow member to enjoy rather than let it go empty.

No. When you placed your reservation, it was booked under the booking terms and conditions at the time which were emailed as part of your confirmation. We cannot refund the difference in deposit, however your final balance will remain unchanged.

If you booked at the old prices, your booking will automatically have a reduction applied to exclude the cost of electricity from your pitch fee before arrival. If you have already paid in full, then this reduction will be automatically refunded to you.

The Club now requires a small deposit to be paid when a booking is made, however members can cancel up to 21 days before their holiday and receive a FULL refund.

Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular.

We’ve now introduced deposits coupled with cancellation terms and conditions as the next step to improving availability. This helps address the rise in cancellations, which has been a growing problem that has increased in recent years.

In a normal year, we were seeing over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!) Of those cancelled nights, over 25% were made within four days of arrival, so it was very difficult for other members to take advantage of the newly vacant pitches. And it wasn’t just a small minority of ‘block bookers’ who were cancelling, almost half of all members who made a booking each year made at least one amendment or cancellation too.

As you can imagine, a lot of members all cancelling a few times a year soon added up! After reviewing the market, speaking to members and looking at other campsite providers, the best solution to reduce speculative bookings was to introduce a deposit system. This reduces the number of speculative bookings and creates more availability for members.

We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.

Club members and staff have worked together to create this new approach, and we’re all confident it provides all members with more availability and an easier booking experience.

The new deposit system is only applicable to Club campsites. Affiliated Sites and Certificated Locations will continue to be booked directly with the individual owners.

Deposits are fully refundable if the booking is cancelled more than 21 days before arrival. This will give other members enough time to make a new booking and take advantage of the available pitch.

We are not refunding any paid amounts for any members who do not turn up. If you cannot take up your pitch, we ask that you amend or cancel to help ensure there is availability for a fellow member to enjoy rather than let it go empty.

For members without a credit or debit card (or those without a traditional bank account) there are many ‘pre-payment card’ solutions available to them within the UK. These solutions are designed specifically for customers without bank accounts and therefore without access to traditional credit and debit cards.

Alternatively, for members living nearby one of our Club campsites, they will be able to directly visit the campsite and pay a deposit in cash.

No. Existing bookings have been moved onto the new system and you will pay in full on arrival at the campsite you have booked.

Gift Vouchers or Site Night Vouchers are redeemable on arrival at site.

A deposit system is the fairest way to enable as many members as possible to enjoy staying at our campsites. It reduces speculative bookings and ensures lower cancellation rates which both in turn mean more pitches available for all members who have a genuine commitment to their trips.

Yes, all guests including non-members have to pay the deposit.

Yes a deposit of £5 per stay is payable at time of booking

The new low deposit promotion is based on the date you book, not the date you travel. Therefore if the booking is made within the date range referenced above then the deposit will be as stated above.

No. When you placed your reservation, it was booked under the booking terms and conditions at the time which were emailed as part of your confirmation, therefore we cannot refund the difference in deposit.

Deposits were introduced on 15 August 2022 as part of the launch of our new UK booking experience, and only apply to new bookings made since that date.

Changes to the minimum amount of deposit charged came into effect on 9 June 2023 and 4 July 2024.

If you made your booking between 9 June - 31 December 2023, a deposit will be calculated for each individual campsite stay within a booking and will usually be 10% of the total value of each stay. There is a minimum deposit value of £20 per stay. However, if the total price of the stay is less than £20, then the total price will be paid as the deposit.

If you made a booking from 4 July 2024, a deposit will be calculated for each individual campsite stay within a booking and will be £5 for each stay.

If you made your booking between 9 June - 30 September 2023, a deposit will be calculated for each individual campsite stay within a booking and will usually be 10% of the total value of each stay. There is a minimum deposit value of £20 per stay. However, if the total price of the stay is less than £20, then the total price will be paid as the deposit. 

If you made a booking from 4 July 2024, a deposit will be calculated for each individual campsite stay within a booking which will be £5 for each stay.

The new low deposit terms applies to all bookings made from the 4 July 2024, for all available dates of travel.

E-Gift vouchers cannot currently be redeemed against booking deposit payments. Deposits need to be paid for using a debit or credit card.

Yes, deposits for overseas bookings are calculated at 20% for a site and 25% for a ferry (unless it is a non-refundable ferry/Eurotunnel in which case full payment is due at time of booking). The final balance is due 10 weeks prior to travel.

The booking fee will be paid at the time of booking and will be additional to any deposits required

The deposit value due is recalculated each time an amendment is made.

1) If you are adding or changing a component (eg: a campsite or crossing) - you could be asked to pay an additional deposit, in line with the minimum deposit amount required (eg: if extending the duration of a stay)

2) If you are removing a component - if the recalculated deposit is lower than the deposit that has already been collected, the balance due will be reduced (eg: if reducing the duration of a stay)

3) If a non-member becomes a member - the non-member supplement will be removed from the unused nights, and will either reduce the balance due for the stay(s), or will be refunded if there is no more balance due

No, deposits are increasing the pitch night availability for all members, therefore allowing you all more freedom to book Club campsites. The new website and App booking journey also allows you to book multiple campsites in one go, giving you more freedom to explore.

The purpose of deposits is to reduce down the volume of speculative bookings which then went on to be cancelled (prior to deposits over one million nights per year were cancelled by members). If deposits were to be transferrable, speculative bookings would not reduce.

Deposits will only apply from when the new UK booking experience is launched (sometime in 2022) and will only affect new bookings made after the launch. Up to then continue to make bookings on the existing system (which do not include deposit payments).

No, deposits will not apply until the new UK booking experience is launched and will only affect new bookings made after the launch.

Initially, Gift Vouchers or Site Night Vouchers will be redeemable on arrival at site.

No, deposits will increase the pitch night availability for all members, therefore allowing you all more freedom to book Club campsites. The new website and App booking journey will also allow you to book multiple campsites in one go, giving you more freedom to explore.

Deposits are fully refundable if the booking is cancelled more than 21 days before arrival. This will give other members enough time to make a new booking and take advantage of the available pitch.

Yes - any refund you are entitled to will be as per the terms and conditions that you booked under.

The Club regularly evaluates the payment terms and conditions. In the event that payment terms change, members will be involved in the process and, of course, notified of any changes in advance.

A deposit is required for each individual campsite stay within a booking. If several stays are booked together, one payment will be taken to cover the sum of all deposits. Balance payments for stays on UK campsites are taken automatically on the evening before arrival at each campsite if this option is selected at the point of booking. Otherwise the balance will be payable on arrival at the campsite.

A deposit is required for each individual campsite stay within a booking. If several stays are booked together, one payment will be taken to cover the sum of all deposits. Balance payments for stays on UK campsites are taken automatically on the evening before arrival at each campsite if this option is selected at the point of booking. Otherwise the balance will be payable on arrival at the campsite.

There is no limit on the number of individual stays that can be booked and added to your basket/booking. You will pay a deposit that covers all of the stays at the time of booking.

You will have to pay the deposit when booking. You will be able to opt out of the automatic balance payment before arrival (and choose to pay the balance of your stay when you arrive at the campsite), however by paying before arrival you'll experience a faster check in process at the campsite enabling you to start enjoying your holiday sooner!

The vast majority of bookings take place on the Club’s website or booking app. However, some bookings still do take place within the contact centre and also over the phone or in-person directly at one of our Club campsites. For those members without website access, they will still be able to book in the same manner, however, they will be asked to pay a deposit by card.

Building on the success of our new overseas online booking experience launched in 2019, we’ve continued to listen to your feedback and are introducing a new, easier way for everyone to plan and book their UK holidays with us. We are looking to introduce deposits, a pre-payment option and the ability to pre-book all pitch types, with further improvements to be announced very soon.

Members - Yes, you can add or remove nights from an existing booking using the new system. Simply log in to ‘My profile’ as normal and click on ‘My UK site bookings’ to view and amend your booking(s) as necessary. Nights can be added or removed on a booking with no deposit requirement or change to booking terms and conditions.

Non-members - If you created an online profile when you made your original booking, you can add or remove nights from an existing booking using the new system. Simply log in to ‘My profile’ as normal and click on ‘My UK site bookings’ to view and amend your booking(s) as necessary. Nights can be added or removed on a booking with no deposit requirement or change to booking terms and conditions.

Members - Initially when the new system goes live you wont be able to add or remove guests from an existing booking online, however you can do this on arrival at the campsite. In the future, on existing bookings you will be able to amend guests on your booking(s) as necessary using the new system, with no deposit requirement or change to booking terms and conditions.

Non-members - Initially when the new system goes live you wont be able to add or remove guests from an existing booking online, however you can do this on arrival at the campsite. In the future, on exiting bookings (if you created an online profile when you made your original booking), you will be able to amend guests on your booking(s) as necessary using the new system, with no deposit requirement or change to booking terms and conditions.

Yes. You can amend guest names, outfit, registration details etc on an existing booking with no deposit requirement or change to booking terms and conditions.

All existing bookings (in 2021 and 2022) will be honoured, including preselected pitches and all deposits are safe and have been transferred across to the Caravan and Motorhome Club

A non-refundable deposit of £150 is payable at the time of booking, and the balance will be due 10 weeks before the tour begins. You can pay over the phone by debit or credit card. 

Please remember, the campsite fee is included in the overall tour price, so you do not need to pay when you arrive at the campsite. The only time you would need to pay at the campsite is if you have booked any extra nights at the site before or after the tour.

You can add or remove nights from an existing booking using the new system. Simply log in to ‘My profile’ as normal and click on ‘My UK site bookings’ to view and amend your booking(s) as necessary. Nights can be added or removed on a booking with no deposit requirement or change to booking terms and conditions.

The deposit will ordinarily be £150 per booking or 20% of the total holiday price, whichever is higher (a maximum deposit of £500 per booking), and the balance will be due 10 weeks before the tour begins. You can pay over the phone by debit or credit card. 

Please remember, the campsite fee is included in the overall tour price, so you do not need to pay when you arrive at the campsite. The only time you would need to pay at the campsite is if you have booked any extra nights at the site before or after the tour.

There is a £100 securing deposit against every new vehicle ordered with no other fees, hidden or visible! This deposit is fully refundable should you need to cancel your order. In addition, as you will be purchasing your new car over the phone, you will benefit from additional “Distance Selling” purchasing rights under Consumer Law. All customers purchasing a new car through Car Select have 14 days right of cancellation after taking delivery of their new car. There doesn’t even need to be a reason, you simply can return the vehicle for a full refund.

Yes, deposits for Overseas bookings will now be calculated as a % of the total cost of the holiday to be fairer for all members. We've also brought forward the final balance due date from 8 weeks to 10 weeks prior to cover our payment terms to overseas suppliers.

Building on the success of our new overseas online booking experience launched in 2019, we’ve continued to listen to your feedback and have introduced a new, easier way for everyone to plan and book their UK holidays with us. We have also introduced deposits to make it easier for all members to find a pitch, a prepayment option to speed up arrival, the ability to pre-book all pitch types, a new interactive map on our website and the ability to book multiple campsites for different dates in one go.

You have to pay a deposit when booking. You can opt out of the automatic balance payment before arrival (and choose to pay the balance of your stay when you arrive at the campsite), however by paying before arrival you'll experience a faster check in process at the campsite enabling you to start enjoying your holiday sooner!

The vast majority of bookings take place on the Club’s website or Club app. However, some bookings still do take place within the contact centre and also over the phone or in person directly at one of our Club campsites. For those members without website access, they can still book in the same manner, however they will be asked to pay a deposit by card.

There is no limit on the number of individual stays that can be booked and added to your basket/booking. You will pay a deposit that covers all of the stays at the time of booking.

CL owners may request a deposit or booking fee. This could be non-refundable so we recommend that you confirm any booking/payment conditions with the owner directly.  Please note that the Club will not intervene in the mediation of the return of deposits/fees as it falls within the owner’s discretion as to whether a refund is appropriate. 

The fees shown in the CL entries is the minimum you can expect to pay and may vary throughout the year. Please check the price for your stay dates before booking. CLs have to cope with changing business costs and other increasing outgoings so they may have to put up their prices. Check whether there is an extra charge for any of the site facilities, additional people, pets, awnings etc.

Arrange with the CL owner when you expect to arrive. If you are delayed on route, inform the campsite by phoning ahead to avoid losing your pitch or deposit. On arrival, present your membership card and the CL owner will show you where to pitch up. (A 3-metre radius around any part of your outfit needs to be followed for health and safety reasons.) You usually should leave by midday unless agreed otherwise with the CL owner.

Building on the success of our new overseas online booking experience launched in 2019, we’ve continued to listen to your feedback and are introducing a new, easier way for everyone to plan and book their UK holidays with us. We are going to introduce deposits to make it easier for all members to find a pitch, a prepayment option to speed up arrival, the ability to pre-book all pitch types, a new interactive map on our website and the ability to book multiple campsites for different dates in one go.

We are introducing a new refundable deposit system (subject to terms and conditions) to reduce speculative bookings, create more availability and give you more choice.