FAQs

Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular, with over one million nights already booked for stays in 2022!

The next step to improving availability is the introduction of deposits coupled with cancellation terms and conditions. This will help address the rise in cancellations, which has been a growing problem that has increased in recent years.

In a normal year, we often see over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!)

Of those cancelled nights, over 25% are made within four days of arrival, so it’s very difficult for other members to take advantage of the newly vacant pitches.

And it’s not just a small minority of ‘block bookers’ who are cancelling, almost half of all members who make a booking each year make at least one amendment or cancellation too. As you can imagine, a lot of members all cancelling a few times a year soon adds up! After reviewing the market, speaking to members and looking at other campsite providers the best solution to reduce speculative bookings is to introduce a deposit system. This will reduce the number of speculative bookings and create more availability for members.

We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.

Club members and staff have worked together to create this new approach, and we’re all confident it will provide all members with more availability and an easier booking experience.

Having a deposit system in place will naturally reduce the number of speculative bookings made, and therefore lower the high cancellation rates the Club has been seeing recently. This will free up more availability for more members to make genuine and committed bookings and get out touring more.

The new deposit system will only be applicable to Club campsites. Affiliated Sites and Certificated Locations will continue to be booked directly with the individual owners.

The deposit payment level is different as are the associated terms and conditions.

The Club now requires a small deposit to be paid when a booking is made, however members can cancel up to 21 days before their holiday and receive a FULL refund.

Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular.

We’ve now introduced deposits coupled with cancellation terms and conditions as the next step to improving availability. This helps address the rise in cancellations, which has been a growing problem that has increased in recent years.

In a normal year, we were seeing over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!) Of those cancelled nights, over 25% were made within four days of arrival, so it was very difficult for other members to take advantage of the newly vacant pitches. And it wasn’t just a small minority of ‘block bookers’ who were cancelling, almost half of all members who made a booking each year made at least one amendment or cancellation too.

As you can imagine, a lot of members all cancelling a few times a year soon added up! After reviewing the market, speaking to members and looking at other campsite providers, the best solution to reduce speculative bookings was to introduce a deposit system. This reduces the number of speculative bookings and creates more availability for members.

We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.

Club members and staff have worked together to create this new approach, and we’re all confident it provides all members with more availability and an easier booking experience.

The new deposit system is only applicable to Club campsites. Affiliated Sites and Certificated Locations will continue to be booked directly with the individual owners.

Deposits were introduced on 15 August 2022 as part of the launch of our new UK booking experience, and only apply to new bookings made since that date.

Changes to the minimum amount of deposit charged came into effect on 9 June 2023 and 4 July 2024.

Yes, deposits for overseas bookings are calculated at 20% for a site and 25% for a ferry (unless it is a non-refundable ferry/Eurotunnel in which case full payment is due at time of booking). The final balance is due 10 weeks prior to travel.

No, deposits are increasing the pitch night availability for all members, therefore allowing you all more freedom to book Club campsites. The new website and App booking journey also allows you to book multiple campsites in one go, giving you more freedom to explore.

Deposits will only apply from when the new UK booking experience is launched (sometime in 2022) and will only affect new bookings made after the launch. Up to then continue to make bookings on the existing system (which do not include deposit payments).

No, deposits will increase the pitch night availability for all members, therefore allowing you all more freedom to book Club campsites. The new website and App booking journey will also allow you to book multiple campsites in one go, giving you more freedom to explore.

Yes - any refund you are entitled to will be as per the terms and conditions that you booked under.

The Club regularly evaluates the payment terms and conditions. In the event that payment terms change, members will be involved in the process and, of course, notified of any changes in advance.

Building on the success of our new overseas online booking experience launched in 2019, we’ve continued to listen to your feedback and are introducing a new, easier way for everyone to plan and book their UK holidays with us. We are looking to introduce deposits, a pre-payment option and the ability to pre-book all pitch types, with further improvements to be announced very soon.

All existing bookings (in 2021 and 2022) will be honoured, including preselected pitches and all deposits are safe and have been transferred across to the Caravan and Motorhome Club

Deposits are fully refundable if the booking is cancelled more than 21 days before arrival. This will give other members enough time to make a new booking and take advantage of the available pitch.

The booking fee will be paid at the time of booking and will be additional to any deposits required

Yes, deposits for Overseas bookings will now be calculated as a % of the total cost of the holiday to be fairer for all members. We've also brought forward the final balance due date from 8 weeks to 10 weeks prior to cover our payment terms to overseas suppliers.

Building on the success of our new overseas online booking experience launched in 2019, we’ve continued to listen to your feedback and have introduced a new, easier way for everyone to plan and book their UK holidays with us. We have also introduced deposits to make it easier for all members to find a pitch, a prepayment option to speed up arrival, the ability to pre-book all pitch types, a new interactive map on our website and the ability to book multiple campsites for different dates in one go.

CL owners may request a deposit or booking fee. This could be non-refundable so we recommend that you confirm any booking/payment conditions with the owner directly.  Please note that the Club will not intervene in the mediation of the return of deposits/fees as it falls within the owner’s discretion as to whether a refund is appropriate. 

The fees shown in the CL entries is the minimum you can expect to pay and may vary throughout the year. Please check the price for your stay dates before booking. CLs have to cope with changing business costs and other increasing outgoings so they may have to put up their prices. Check whether there is an extra charge for any of the site facilities, additional people, pets, awnings etc.

Building on the success of our new overseas online booking experience launched in 2019, we’ve continued to listen to your feedback and are introducing a new, easier way for everyone to plan and book their UK holidays with us. We are going to introduce deposits to make it easier for all members to find a pitch, a prepayment option to speed up arrival, the ability to pre-book all pitch types, a new interactive map on our website and the ability to book multiple campsites for different dates in one go.

No, deposits will not apply until the new UK booking experience is launched and will only affect new bookings made after the launch.

Deposits are fully refundable if the booking is cancelled more than 21 days before arrival. This will give other members enough time to make a new booking and take advantage of the available pitch.

A deposit is required for each individual campsite stay within a booking. If several stays are booked together, one payment will be taken to cover the sum of all deposits. Balance payments for stays on UK campsites are taken automatically on the evening before arrival at each campsite if this option is selected at the point of booking. Otherwise the balance will be payable on arrival at the campsite.

A deposit is required for each individual campsite stay within a booking. If several stays are booked together, one payment will be taken to cover the sum of all deposits. Balance payments for stays on UK campsites are taken automatically on the evening before arrival at each campsite if this option is selected at the point of booking. Otherwise the balance will be payable on arrival at the campsite.