FAQs

Caravan Cover is a discretionary mutual product provided directly by the Club to provide financial protection to members should their caravan, contents and/or equipment be stolen or damaged either by accident, fire, theft, storm, vandalism or flood.

It has been designed for your caravanning lifestyle by a Club that truly cares and understands your passion to get away and enjoy the great outdoors. For full details of the features and benefits of our Caravan Cover please see our dedicated page here or for more information on how Caravan Cover differs from Caravan insurance please click here.

Simply put, for peace of mind! Your caravan is most likely to be one of the most valued things you own. Which means, if your caravan was stolen or damaged, you could be left with a large financial loss, for either repairs or buying a replacement. Plus there is a risk of public liability claims. Car insurance can cover liabilities caused while towing, but once your caravan is detached any damage to property or injury to a person as a result of your ownership/use of the caravan would be your responsibility. And these liabilities have the potential to be very costly, which is why Caravan Cover provides liability cover up to £5m.

The Club has 50 years of experience in providing protection to its members and their caravans and we are a trusted membership organisation rated 9 out of 10 by our members for Caravan Cover claims handling - based on Caravan Cover Claims data 1 January to 31 December 2024. For more information on Caravan Cover or to get a quote please click here.

While there is no legal requirement for protection, accidents do happen - both to stored caravans and while out touring. Replacing or repairing caravans can be very expensive, so to make sure you aren't left out of pocket and can continue to enjoy the great outdoors you should consider taking out financial protection for your caravan.

Car insurance will not cover any damage to your caravan or if your caravan was stolen. Car insurance will only cover any liability while you are towing a caravan or trailer - this means if your caravan causes damage or injures someone while you are towing it your car insurance will pay a claim from the third party. Car insurance also wouldn't cover a claim from a third party if your caravan injured someone or caused damage while you were manouvering with a motor mover or by hand on a site or in a storage compound, where Caravan Cover would.

Yes, our Caravan Cover includes trailer tents and folding campers. You can check out the main benefits here or go straight to a quote.

New for old cover means if your caravan or equipment is stolen or the cost of repair exceeds the market value, you will receive the amount it would cost to replace them with brand new/equivalent makes and models.

Market value cover means that if your caravan or equipment is stolen or the cost of repair exceeds the caravan value, your claim will be settled with a payment for the amount it would typically cost to replace them with items of a similar type and age.

Unfortunately we are unable to provide cover for caravans that are permanently or routinely stored outside the United Kingdom.

Cover can be provided in some circumstances when the caravan is stored outside the United Kingdom for short periods. To see if we can help, please contact us on 01342 488302.

Depending on the age of your caravan you will need to choose if you want new for old cover or market value cover before deciding how much to cover your outfit, equipment and contents for. Market value is available whatever age your caravan is. 

For 'New for Old' cover: choose the amount it would cost you today if you had to buy your caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) as new.

For 'Market Value' cover: choose the amount it would cost you today if you had to buy the same age caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) second hand. This is the value of your items taking into account their age and condition (allowing for depreciation or wear and tear from when they were new).

To understand your caravan's value it can be helpful to look at local and national sales adverts. If your make/model is no longer made you should look at the cost of a similar caravan, which you would be happy to have as a replacement should the worst happen. If you need more help or guidance please contact us on 01342 649889.

The security condition requires that at least one security device is fitted when the caravan is not in use and unhitched from the towing vehicle. If you do not secure the caravan, we may decline to pay a theft claim.

Acceptable security devices are a hitch-lock, wheel lock, wheel-clamp, heavy duty chain with an anchor point and lock, an alarm system which is triggered by external sensors of movement, or immobiliser. For more general information on caravan security advice please see our information page here.

The CRiS or VIN number for all caravans registered after 1992 is a 17 digit alphanumeric which, for modern caravans, you will find on a tamper proof sticker on the windows. For 2015 and older caravans this VIN is typically etched on the window of the caravan and there may also be a plate on the chassis.

Your friends and family can use your caravan as long as you have not let it for hire or reward. Cover includes your equipment and contents however not all sections of the cover are extended, the cover wording states at the start of each section if it is. For example there is no cover for their personal items, which can usually be covered by a home contents policy (away from home cover) so they should check they have this cover in place.

We provide a wide range of products and services that are designed with touring and members in mind.

You can get an online quote on any of our products or find out more, just click on the links below:

• Caravan Cover 
• Motorhome Insurance
• Campervan Insurance
• Car Insurance
• MAYDAY - UK breakdown and recovery
• Red Pennant - European breakdown cover & holiday insurance and more. 

If you would like to make any adjustments or discuss your Cover please get in touch by either email: cover@camc.com, webchat or you can call us on 01342 649889.

If your cover starts from 1 January 2026 onwards you can also access all of your cover details in your profile area.

We'll send you a quotation before your Cover end date explaining all of the important information regarding your renewal and your payment options to ensure you stay covered for another year.

If your Cover is not on an auto-renewal payment option you can renew online at camc.com in your 'My Profile' area once you have logged in. If you cannot see an option to renew this could mean you are on an auto-renew payment option in which case we'll automatically renew your cover each year. If you need any assistance please contact us on 01342 649889.

If you need to make any changes to the way you pay for your Club services, here are the contact details:

• Membership, Caravan Cover, Red Pennant - 01342 336644
• Mayday (Green Flag) - 0800 051 5318
• Motorhome/Campervan and Car Insurance - 0345 504 0334
• Home Insurance - 0345 504 0335
• Motorcycle Insurance - 0345 504 0341

If you feel that you no longer need your Cover Caravan, please call us on 01342 649889 to arrange the cancellation.

Information on how to make a claim can be found on our Documents and Claim Guidance page here, where you can download the relevant claim forms. You can also call the claims team on 0345 300 4641 for further advice. Phone lines open Mon to Fri 8.30am to 7pm, Sat 9am to 5pm, Sun 10am to 4pm). If you need to claim on Motorhome, Campervan, Car or Home Insurance you can call 0345 604 4461.

You can complete the online form by clicking here.

We only exist for you, so we make every effort to provide the highest service standards. If you feel that our service has failed to meet the standard you expect, please contact us. 

• If your complaint is related to a claim please email: caravanclaims@crawco.co.uk or call 01908 892318 (Monday to Friday 9 am to 5 pm) advising you wish to make a complaint. 
• If you’d prefer to write in, please address your letter to: Crawford Caravan Cover Complaints, Ashton House Central 2nd Floor, Silbury Boulevard, Milton Keynes MK9 2AH.

• If your complaint relates to anything else regarding Caravan Cover, please email: escalations@camc.com or call 01342 326944 (Monday to Friday 8.45 am to 5.30 pm)
• If you’d prefer to write in, please address your letter to: Caravan Cover Complaints, Caravan and Motorhome Club, East Grinstead House, East Grinstead, West Sussex RH19 1UA. 
• Please note that due to the postal service and hybrid working arrangements, postal complaints may take longer to be received.