Coronavirus (COVID-19) FAQs

UK campsites

Which campsites will close following the latest lockdowns?

Please visit our campsites reopening page for the latest information on our campsites.

Which campsites will close following the latest lockdown in Wales?

Please visit our reopening page for the latest information on our campsites in Wales.

Will I be allowed to book a campsite in Wales from 27 March if I don't live in Wales?

From 12 April there are no restrictions on travel between Wales and England. To find out the latest travel guidance from each UK government or campsites that are open click here.

Will I be allowed to book a campsite in Scotland from 26 April if I don't live in Scotland?

The Scottish government has confirmed that members living outside Scotland can visit our Scottish campsites when they reopen on 26 April. To find out the latest travel guidance from each UK government or campsites that are open click here. www.caravanclub.co.uk/uk-holidays/reopening-our-campsites

I may be travelling to the Scottish Islands, is there anything else I should know?

Scottish Islands - The Scottish Government requests that all travellers to the Scottish Islands who do not have COVID-19 symptoms take a lateral flow test 3 days before travelling to the Islands and a further lateral flow test on the departure date from the Islands. For more information on this and ordering a lateral flow test click here.

Will I be allowed to book a campsite in England from 12 April if I don't live in England?

There will be no restrictions on members from Scotland, Wales or Northern Ireland wanting to stay on our English campsites when they reopen on 12 April. Before booking please check for any specific travel guidance affecting your country of residence. To find out the latest travel guidance from each UK government or campsites that are open click here.

Can I still use my Club Vouchers when the lockdown eases?

We have now extended the lifespan of the Club Site Vouchers. For those vouchers currently valid until 31 December 2021, they can now be used for a further 12 months, up to and including 31 December 2022.

Can I still use my Site Night Vouchers when the lockdown eases?

We have now extended the lifespan of the Site Night Vouchers issued to 31 December 2020 for a further 6 months to now expire on 30 June 2021.

Are CLs affected by the new COVID lockdown?

All CLs are subject to the same temporary lockdown restrictions imposed in each UK country as those of our Club Sites. Please check for the latest information on our web page www.caravanclub.co.uk/uk-holidays/reopening-our-campsites. You may be contacted by the CL directly, if not, please contact them for further information.

How do I get the new App and what do I then have to do on site?

The new App will be promoted and published by the UK Government and Devolved Administrations for you to download.  When you have the App you will be able to use it at our Club Campsites by scanning the code on a poster in or near to the Reception area.  There will be different versions of the App for each country within the UK. You will need to download the App that is applicable to your normal country of residence.  You should download one App only.

Do I need to wear a face covering on Club campsites?

We ask that all guests at all of our campsites wear face coverings if entering Reception or Club shops and also when using toilet blocks, disabled facilities, laundry, food prep and dishwashing facilities.

Will UK Club Affiliated Sites and Certificated Locations be passing on the recent VAT price reduction?

Both Affiliated Sites and Certificated Locations (CLs) are privately owned and set their own pitch fees. However, most CLs, as small businesses, do not charge VAT as their income is below the Government threshold, in which case these CL’s prices will not change. To enquire about AS and CL site fees and to book these sites members will need to contact the sites directly, using the contact details provided on each site web page.

I need to self-isolate, can I stay on a Club site?

In order to minimise the risk of virus transmission to other members, and to maintain our COVID secure commitment, you will not be able to stay on Club sites if you are required to self-isolate. If returning from abroad, please follow Government advice and travel directly to the location where you will be self-isolating.

I'm coming back from overseas and need to self-isolate, can I put my outfit back into storage?

You are welcome to return your outfit to a pre-booked storage facility on return from abroad. However, you will not be permitted to quarantine on our campsites. You should telephone the site in question in advance and notify site staff that you have returned from abroad and will be going into quarantine. In order to minimise the risk of virus transmission to other members, and to maintain our COVID secure commitment, you should not use any on-site facilities including toilet blocks, waste emptying points or service points. Conversations with site staff when on-site should take place outdoors or by phone, and no rubbish should be deposited on site. As the current series of lockdowns continue, please check our webpage for latest information that may affect your ability to visit storage sites: www.caravanclub.co.uk/uk-holidays/reopening-our-campsites

When are Affiliated Sites opening?

We have been liaising closely with our Affiliated Sites (AS) partners and have provided them with the Clubs outline plans for reopening our sites across the UK. If you are looking to book an AS, you will need to contact them directly.

Will kid's playgrounds and games' rooms be open?

Our playgrounds across our network are now open with COVID secure protocols. Parents or guardians will be responsible for ensuring that social distancing protocols in particular are followed for the safety of all. We also recommend that children and adults wash or sanitise their hands both before and after playing on the equipment. Unfortunately, games' rooms will remain closed for the foreseeable time.

What about your swimming pools?

We are actively working with Swim England to determine how and when our swimming pools at Hillhead, Looe and Seacroft can reopen. We will be following Government guidance and will implement any necessary safety guidelines. It is the Club's intention to open pools on 21 June 2021.

When will your restaurants reopen?

Subject to any changes in Government advice, our plan is to operate restaurants and bars along the following lines, all subject to social distancing requirements at that time.

Hillhead, Looe and Seacroft campsites: From 12 April outdoor bars will open with seating. The restaurants will provide food in the outdoor area and also takeaway service will be available. From 17 May the bar, entertainment, restaurant and shop services will reopen indoors.

Knaresborough campsite: Dates for the reopening of the catering facilities will be announced as soon as possible.

What about communal areas, such as toilet/shower blocks, dishwashing, food preparation and laundry facilities?

England: From 12 April we can reopen toilets and shared washing and cleaning facilities excluding showers at campsites in England which have them. Please continue to check our website, where we will publish a full list of campsites and what facilities are open very soon.

Scotland: From 26 April we will reopen toilets and showers, and shared washing and cleaning facilities at campsites in Scotland which have them, subject to government guidance on social distancing. Please note that toilet block facilities at our Culloden Moor campsite will remain closed for the time being.

Wales: Unfortunately due to current restrictions, our toilets and showers and other indoor shared facilities will not be open until further notice. Service points and waste disposal facilities will be available and open for use, operated in line with government guidelines.

Food preparation and dishwashing areas: All of our washing up/veg preparation areas on all campsites in Wales will remain closed, including those on the outside of buildings. As the restrictions change, we will advise members.

Please note: We ask that all guests at all of our campsites wear face coverings if entering Reception or Club shops and also when using toilet blocks, disabled facilities, laundry, food prep and dishwashing facilities.

Can I use a toilet or shower tent on my pitch?

Yes, toilet and shower tents are allowed, but if using a portable shower, waste water will need to be collected and emptied into the waste water service point as it is not allowed to soak onto the pitch as this can cause issues for the pitch occupier and those nearby.

Will you be offering a reduction in site fees due to shared facilities being unavailable?

No. We will still be incurring costs for electricity usage, water consumption and waste services, which will remain high. Equally, our staffing levels will stay the same to maintain a safe site operation and the important COVID measures we have put in place. We know this may be disappointing and we thank you for your understanding and continued support during this time. Whilst we are not offering a reduction in site fees, we will continue to pass on the VAT savings at the associated rates - a 5% rate applies until 30 September 2021, then 12.5% rate from 1 October to 31 March 2022.

Will Club campsite shops be open?

Whilst we are aiming to provide the ability to purchase LPG, toilet chemical and rock pegs at all campsites via a telephone order and collect service paid by credit card, unfortunately some of our campsites will not be providing the usual grocery shop offer. Therefore, please ensure you are as prepared as possible and bring all your grocery essentials with you.

Calor gas – customer notice: There is a UK national shortage of Calor gas cylinders due to the increase in staycations and residential households purchasing cylinders for BBQs, patio heaters and the like. As a result, Calor cannot manufacture the cylinders quickly enough to meet demand. The smaller cylinders are being impacted the most and Calor will currently only supply on a 1 for 1 process. This shortage is likely to impact the market for some months to come and whilst we will endeavour to offer Calor gas sales on site, members and guests should ensure they have sufficient gas prior to arrival on site in case this is not possible. Sites will require an empty bottle to be exchanged with a purchase.

Have you changed your cleaning regimes under COVID-19?

We will be increasing the rigour of cleaning, sanitising and disinfecting common areas as part of our COVID Secure Commitment.

Do I need to bring my own hand sanitiser?

It is really important that everyone follows the guidance of regular hand washing with soap and hot water for at least 20 seconds. Whilst we will be providing hand sanitiser at a number of points across the campsite, we would recommend that members also bring their own plentiful supplies of soap and hand sanitiser.

Are on-site dog walks still available?

Where possible these will be open. Please ensure social distancing is maintained, and please be considerate of members on neighbouring pitches as you pass by. To share the load, please consider walks off-site.

Will Service Points be open?

These will be open on our campsites, but will be subject to appropriate social distancing measures. Please ensure you wash your hands thoroughly for at least 20 seconds after use.

Can I pay by cash?

To minimise the risk to our staff through face to face interactions, we ask that all payments are made by card. If this is not possible, please contact the campsite a few days prior to arrival to discuss the options.

COVID Secure Commitment. What is this?

These are the protocols that we have put in place to give you the added peace of mind that we have made the necessary changes to our procedures on our Club Sites to reflect the guidance from UK Government and our industry bodies on social distancing and safety requirements. You will see the new COVID Secure Commitment stamp across our campsites as a recognition of this.

Can we invite visitors on sites?

We are not currently allowing visitors on-site to meet with other guests. We’re sure that you will understand that this could increase the social distancing burden on staff and other guests during this particular time. In addition, it will create difficulties in being able to provide track and trace data if required. We ask that you arrange to meet any visitors at an offsite location.

Storage. Can I access my outfit?

 If our touring site is closed due to national restrictions, access to the storage compound will be permitted for exceptional reasons e.g. essential maintenance, scheduled servicing or MOT testing. Please contact the campsite direct to make an appointment, preferably at least 24 hours before you plan to visit the site. Please check the main Information webpage www.caravanclub.co.uk/uk-holidays/reopening-our-campsites for details on changes to lockdown restrictions by UK country

Can I bring a maintenance person to site to look over and check the van?

Please contact the campsite directly. We will continue to review access times and provide updated information should this change. Please check the main information page for details on changes to lockdwon restrictions by UK country.

I purchased a 12 month Wi-Fi package and so will the sites closing mean I lose three months of this package?

Guests who purchased the best value annual WiFi pass between July and December 2020 will automatically be issued a 3 month extension of time once the site network re-opens, therefore, will be able to utilise their pass from July April 2021 onwards at the 149 Sites that offer WiFi (we will not be part refunding the annual WiFi pass at this point). If you are unsure when your pass will now expire, please contact our WiFi partners Air Angel via email at support@airangel.com who will be able to advise you.

What happens if you have a suspected or confirmed Coronavirus case on the campsite?

If there is a suspected or confirmed Covid-19 case on our campsites, the individual will have been asked to leave the site and advised to follow Government advice. If NHS England (Test & Trace), NHS Scotland (Test and Protect) or NHS Wales (Test, Trace, Protect) staff contact the site they may also advise on who else needs to be informed and if any further actions are required. At all times on the campsite guests are reminded of the need to maintain social distancing guidelines to minimise any health risks to themselves and other guests.

What happens if there is a local lockdown where there is a campsite?

We will follow all Government and Local Authority advice and guidance, and your site staff will keep you informed. If we are required to close a site, please be aware that this may need to be done at short notice.

Will the £13 non-member fee be reduced in response to the reduction in VAT? (applicable on touring pitch bookings only)

Unfortunately it will not. However, the pitch, adult and child prices will all be reduced at the point of payment - saving non-members approximately 12.5% on published prices.


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