FAQs

Please contact the staff team for assistance. You can also find a contact number in the Help section.

First check our troubleshooting page, especially in relation to passwords and registration problems. If you still can’t login, email our Web Contact Team at webcontactteam@caravanclub.co.uk or call 01342 336 612.

Please email magazine@camc.com.

8th February 2021

In normal circumstances, the booking fee is non-refundable, in the same way as amendment fees. 

The emergency phone number for police, ambulance or fire brigade in New Zealand is 111.

Please email Clubmagapp@camc.com in the first instance.

We want to offer you an even better service and experience and so we have changed our contact page to provide you even easier ways to get in touch. The page will supply you with some frequently asked questions on any given subject, directing your enquiry through to the most appropriate area of the Club. If these responses still don’t answer your query, you are welcome to call us, or submit a contact form with all the relevant details of your query. A member of our Contact centre will be in touch with you as soon as possible.

We want to offer you an even better service and experience and so we have changed our contact page to provide you even easier ways to get in touch. The page will supply you with some frequently asked questions on any given subject, directing your enquiry through to the most appropriate area of the Club. If these responses still don’t answer your query, you are welcome to call us, or submit a contact form with all the relevant details of your query.

We want you to be able to get to the right area of the Club first time, and the new contact webform will help you do this. It’s quick and easy to get to the relevant webpages for further information on your query and if this doesn’t cover what you need, you can submit a webform enquiry or give us a call.

Yes if the booking can be done online the Contact Centre booking fee will apply. However, our Contact Centre team are happy to talk you through the online journey to help you gain confidence.

If the holiday booking can be made online on the Caravan and Motorhome Club website but the member chooses to call the Contact Centre to book, then the fee will be charged.

Yes if the booking can be done online the Contact Centre Booking Fee will apply.

You can call the Club campsite team during office hours 9am - 6pm. Please leave a message on the answer machine and the team will get back to you

We encourage you to go online first for speed and efficiency. The Contact Centre will be available during standard opening hours to assist with bookings if necessary, however, the £20 Contact Centre Booking Fee will apply to any telephone bookings which could have been completed online.

You can call the Club campsite team during office hours 9am - 5pm.

£20 per booking

You can call the campsite team at Clachan Killin during office hours 9am - 6pm.

If you’d like to feedback to us regarding your experience of using the UK Sites App, please email us at: appfeedback@caravanclub.co.uk.

If you have any questions or require help and support with the app, please email: support@pagesuite.com

The booking fee will be paid at the time of booking and will be additional to any deposits required

There are some types of bookings that can't be made online and we'll continue to book these via the Contact Centre free of charge. However, the new online booking system can be used to book the majority of crossings, campsites and vouchers.

The online booking journey has been greatly improved following member feedback, meaning it's easier than ever to book a European Holiday online with the Club. It's simple to use, you can book at any time of the day (or night) and you don't have to worry about telephone call queues. By freeing up time in the Contact Centre we can ensure that more complex queries, amendments and bookings can be handled and we can continually invest in the Travel Service.

We want you to be able to get to the right area of the Club first time, and the new contact webform will help you do this. It’s quick and easy to get to the relevant webpages for further information on your query and if this doesn’t cover what you need, you can submit a webform enquiry or give us a call.

We have requested attractions to set-up and accept the discount code CAMC20, however please note not all attractions will have managed to set up a pre-booking and/or discount code system. We recommend you check the attraction website and/or contact the attraction directly before travelling to avoid disappointment. We thank you for your patience during this time while we work with the attractions to get the pre-booking and discount code system activated. For further assistance please contact the Great Savings Guide helpline on 01462 889 010. The Great Savings Guide helpline is an external agency which operates from Monday to Friday 09.00 to 17.00 hours.

We're pleased to say that many of our CLs have now opened. If you are looking to book a CL, please contact them direct.

Yes. We appreciate you still may not be able to access your motorhome / campervan if it is in storage. If this is the situation, you will not be penalised because your security devices aren’t working. As soon as it is possible to visit the storage facility and get the security devices working, you must do so, or the cover may then be impacted.

To support Devitt at this time we would ask that where possible you make contact with them by email on: contactus@devittinsurance.com, or via the Livechat facility on Devitt’s website: www.devittinsurance.com. If you do need to call about an existing policy, please call 0345 300 4290, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

No. The UK Foreign, Commonwealth and Development Office (FCDO) advises that you can travel and you won't need to self-isolate either on arrival to the destination or on your return to the UK. You won't need to complete a health check prior to travel but you will need to complete a passenger locator form for the UK authorities within 48 hours prior to your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk

A confirmation of your booking will be sent to you either by email or by post. When you receive your confirmation, please check it carefully and contact us if there are any details that are incorrect.

Some of our Moderators have different roles. Some are there to help, guide and advise, whilst others can also moderate to support the Community Team. We are all human and all have different approaches that we prefer, but we do try to be fair and consistent and are in regular contact with each other. Ultimately any final decision on whether a discussion remains closed is made by the Community Team.

You can view the full list of venues and discounts here: www.camc.com/greatsavingsguide. All venues operate different discount redemption methods. Each venue will use one of the following methods: 1. Presenting Great Savings Guide voucher at point of entry/purchase. 2.Pre-booking using a discount code. 3. Pre-booking using a bespoke booking link. Please visit the individual venue page on our website and follow the 'How to get this discount' instructions for details. We recommend that you check the venue website and/or contact the venue directly before travelling to avoid disappointment. For further asssistance please contact the Great Savings Guid helpline on 01462 889 010. The helpline is an external agency with working hours from Monday to Friday 09:00 to 17:00 hours.

All venues reserve the right to amend, replace or withdraw the offer without prior notification (as stated in the Great Savings Guide Terms and Conditions). Please note we are updating the website as and when we receive official notifications from the venues directly. We recommend you check the venue website and/or contact the venue directly before travelling to avoid disappointment. For further assistance please contact the Great Savings Guide helpline on 01462 889 010. The Great Savings Guide helpline is an external agency which operates from Monday to Friday 09.00 to 17.00 hours.

We recommend you check the venue website and/or contact the venue directly before travelling to avoid disappointment. For further assistance please contact the Great Savings Guide helpline on 01462 889 010. The Great Savings Guide helpline is an external agency which operates from Monday to Friday 09.00 to 17.00 hours.

You should follow local guidance and contact the Club who may be able to assist. You should return home when it's safe to do so.

Depending on the age of your caravan you will need to choose if you want new for old cover or market value cover before deciding how much to cover your outfit, equipment and contents for. Market value is available whatever age your caravan is. 

For 'New for Old' cover: choose the amount it would cost you today if you had to buy your caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) as new.

For 'Market Value' cover: choose the amount it would cost you today if you had to buy the same age caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) second hand. This is the value of your items taking into account their age and condition (allowing for depreciation or wear and tear from when they were new).

To understand your caravan's value it can be helpful to look at local and national sales adverts. If your make/model is no longer made you should look at the cost of a similar caravan, which you would be happy to have as a replacement should the worst happen. If you need more help or guidance please contact us on 01342 649889.

If the UK Foreign, Commonwealth and Development Office (FCDO) reintroduce a ban on non-essential travel to destinations included in our European programme then the Club will contact members who are due to travel imminently to discuss the options.

Your confirmation email will contain an estimated delivery date. If this date has lapsed, please contact the PRIMA Leisure team by emailing camc@primaleisure.com
If you select a courier option such as DPD or TNT, your order will be sent out for next working day delivery (subject to item/s being in stock). Products shipped via Royal Mail may take longer to reach you.

PRIMA Leisure have been experiencing unprecedented levels of queries from customers causing longer waiting times than usual. We recommend you contact PRIMA Leisure via email camc@primaleisure.com

If you encounter an issue at the barrier, please go to reception. If reception is closed, contact details will be provided on site.

From 10 July, travellers who have spent the preceding 14 days within certain countries, will not be required to self-isolate on arrival into England. With the exception of Portugal and Slovenia, all countries featured in our European programme are included in this list. The devolved government in Scotland is in agreement with this list of countries with the exception of Spain so residents of Scotland returning from Spain will need to self-isolate for 14 days.

The devolved governments of Wales and Northern Ireland have not yet announced which rules they will follow. This list of 'safe' countries is based on the current assessment of COVID-19 risks and is under constant review so we recommend members check the government website for the most up to date information both before and during your trip: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

Regardless of whether or not you need to self-isolate on your return, every person will need to complete a passenger locator form which must be presented on arrival back into England. This information will be used to contact travellers if someone on the ferry or train develops coronavirus symptoms. The form should be submitted within 48 hours of your arrival into England and you'll need to show your completed form when you arrive at the UK border, either a printed copy or on your mobile phone.

Children under 18 years old do not need their own form but should be added to the form of an adult in the party. For more details visit https://www.gov.uk/provide-journey-contact-details-before-travel-uk

In order to help with staggering arrivals on the first day of opening, if you have a booking to arrive on 13 July, a member of our site team will be in contact with you by telephone between 6 and 12 July to arrange advance payment and agree an arrival time and preallocated pitch with you (Please do not contact the site direct, they will contact you). We will be booking arrival times from 9am, and would ask you to please be flexible if your initial choice of arrival time or pitch is unavailable.

Most non-contact sports areas will be open, e.g. tennis courts but not football areas. To be absolutely safe we recommend you take your own equipment.

We cannot speak for individual insurances and would recommend that you get in contact with your outfit’s insurance provider to discuss potential storage arrangements as part of your decision making process.

Some insurances use a postcode risk factor and you may find your cost increases or decreases according to how much risk that insurer associates with the postcode area the site is in.

England and Wales: Our Club campsites in England and Wales encourage all members and guests over 16 years of age to provide Test and Trace (or UK country variants) information. If you already have the NHS COVID-19 App you will be asked to use this to scan the QR code displayed on arrival or alternatively complete a paper form at the campsite. Any paper forms will be stored securely for 21 days after your departure, they will then be destroyed. If you move on to another Club campsite, you will need to complete the same process.

Scotland: All our campsites will display a Check In Scotland Test and Protect QR code poster which we encourage you to scan on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing testandprotectoptout@camc.com).

Northern Ireland: Campsites in Northern Ireland will be required to collect customer details to help with the Test, Trace, Protect contact tracing programme.

Yes. It would be helpful if you can contact the campsite directly to let them know.

We're always looking at ways we can improve the services we provide to you. Over the past year we’ve held a number of focus groups, member experience sessions, reviewed Club Together forums and sent out various surveys, all with the aim of understanding how you feel the current booking experience could be improved.

You said the previous online booking experience for Overseas was not so easy to navigate, therefore it could take a long time to book and sometimes it was easier to call the Contact Centre. The new online booking experience is easier and quicker to use, so you'll be able to book your holidays at a convenient time online.

In order to help with staggering arrivals on the first day of opening, if you have a booking to arrive on 4 July, a member of our site team will be in contact with you by telephone between 29 Jun to 2 July to arrange advance payment and agree an arrival time and preallocated pitch with you (please do not contact the site directly, they will contact you). We will be agreeing and booking arrival times from 9am and would ask you to please be flexible if your initial choice of arrival time is unavailable.

Your outfit can remain on-site, safely secured and unplugged. Once our sites reopen you can return to your seasonal pitch. We will also then contact you to arrange a credit towards next year’s seasonal pitch which will be guaranteed on the current site and season. (Please note that the credit value will be calculated to reflect the number of days the site remained closed)

We will be in contact with you via telephone to discuss arrangements with you.

Yes you can. Our site teams will manage this through a dedicated contactless process.

Your existing preferences will remain the same and you can manage these through the new member’s Preference Centre (available from 25 May 2018).

After 25 May, you will be able to update your preferences in any of the following three ways

• On the Club website ‘My profile’ page (you will need to login)

• You’ll find the ‘update preferences’ link at the bottom of our products and services email communications from the 25 May 2018

• Through our Contact Centre on 01342 318813

The website search tool on our new website offers improved capability to find the content you’re looking for. We also have a new FAQ tool, which is a great starting point if you have a specific question you want answering. You can also speak to a member of our friendly Contact Centre team via Live Chat.

Your policy automatically covers you when you are doing voluntary work. In the current situation in relation to COVID 19 that means you are covered if the vehicle is being used for voluntary purposes to transport medicines or groceries to support people affected by COVID-19. If you are transporting people as a volunteer, please contact our partner broker, Devitt Insurance Services, for advice before doing so. Under no circumstances should you offer your vehicle for hire or reward (i.e., payment for these services). That would invalidate your cover.

To support Devitt at this time we would ask that where possible you make contact with them by email on: contactus@devittinsurance.com, or via the Livechat facility on Devitt’s website: www.devittinsurance.com. If you do need to call about an existing policy, please call 0345 300 4866, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

No. This is because your insurance policy still provides cover for fire, theft, third-party impact, flood and storm damage. If you anticipate a significant change in use as a result of the current restrictions, please contact our partner broker, Devitt Insurance Services.

To support Devitt at this time we would ask that where possible you make contact with them by email on: contactus@devittinsurance.com, or via the Livechat facility on Devitt’s website: www.devittinsurance.com. If you do need to call about an existing policy, please call 0345 300 4290, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

Our household policies, which are arranged through our partner broker Devitt Insurance Services, are being automatically extended to allow working from home provided it is of a clerical / administrative nature. If you are doing any other type of work, please contact Devitt to discuss your options.

To support Devitt at this time we would ask that where possible you make contact with them by email on: contactus@devittinsurance.com, or via the Livechat facility on Devitt’s website: www.devittinsurance.com. If you do need to call about an existing policy, please call 0345 300 4290, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

If you need help interpreting a match result, or need more assistance with matching issues in general, you can always contact us directly.

You can call the Technical Advice team Monday to Friday, between 8:45am and 6:00pm on 01342 336 611.

Please send any feedback or queries to our Web Contact Team on webcontactteam@caravanclub.co.uk

Yes, providing you are still within your original period of cover (i.e. you have not needed to extend your trip/policy), and you have not travelled against the advice of the FCDO.

Please contact the 24-hour medical assistance team on +44 (0) 1342 336 606 / 00800 1907 1907, as soon as possible for help to get medical treatment. Your medical costs will be covered by the policy.

If you do not need immediate medical attention, we would recommend that you do not visit a medical facility without contacting the 24-hour medical assistance team first, as this may cause issues if you need to be isolated.

Your data, held on the Club's NHS Test and Trace Record forms, will be passed onto the relevant NHS service if they request it. If an NHS service in England, Scotland or Wales contacts the Club then it means that someone on our Sites Network or in our offices has contracted Covid-19 and they are attempting to get in contact with other people who now may also be at risk.

If the Government moves your destination to an Amber or Red status whilst you're on holiday please contact us to discuss your options. The Club will continue to waive our cancellation and amendment charges and we will work with our suppliers to minimise their charges.

If you submitted a contact form from the contact page you may receive replies from email addresses which will include nanorep. This email address is safe, and will be a response from the Club.

You can purchase your Wi-Fi package when you arrive on site by just logging in. Affiliated sites have their own service provider; please contact them independently for prices. 

The Foreign, Commonwealth and Development Office (FCDO) advises that you can travel and you won't need to self-isolate on your return to the UK. You do not need to quarantine on arrival in Denmark and if you enter as a tourist you need to have documentation for a holiday stay for at least 6 nights.

You will need to complete a passenger locator form for the UK authorities within 48 hours prior to your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk

If it is possible to book the holiday online then the Contact Centre Booking Fee will apply to each individual booking made via the Contact Centre

CLs (Certificated Locations) and Affiliated sites can only be booked by contacting the campsite directly. Many Affiliated campsites have their own online booking system which you can access from their site details page on this website.

For campsite bookings we ask that all payments are made by card. If this is not possible, please contact the campsite a few days prior to arrival to discuss the options.

The E-Gift voucher should arrive in your email inbox immediately after the purchase or on your chosen delivery date. Please check your junk/spam folders before contacting the Caravan and Motorhome Club or Experience Freedom. If the E-Gift voucher is not appearing in your inbox or your junk/spam folder please contact our team on 01342 318 813 who will reissue the voucher for you.

Your existing booking(s) will be automatically migrated over to the new booking system prior to it going live to ensure you are allocated a pitch type at your booked Club campsite. 

Members staying at Cayton Village have the ability to charge their electric vehicles from a number of dedicated bollards located in the car parks and on some serviced pitches. The technology is simple and allows for different vehicle types and different charging speeds and 6 options in terms of how much can be purchased using contactless payment.

At Cayton Village each of the 10 dedicated charging outlet is a Type 2 IEC62196 socket and will allow for charging from 3.7 to 21kW depending on the type of car connected. Each charging point allows for 'Mode 3 fast charging' to IEC 61851 standard.

The vast majority of bookings take place on the Club’s website or booking app. However, some bookings still do take place within the contact centre and also over the phone or in-person directly at one of our Club campsites. For those members without website access, they will still be able to book in the same manner, however, they will be asked to pay a deposit by card.

A confirmation of your booking will be sent to you either by email or by post. When you receive your confirmation, please check it carefully and contact us if there are any details that are incorrect.

If you encounter an issue at the barrier, please go to reception. If reception is closed, contact details will be provided on site.

There will be no arrivals to the Club campsite after 8pm. If you encounter a problem with your journey, please contact the Club campsite before 6pm.

Membership gives you access to our entire UK Club campsite network of 150 quality campsites, plus you'll save £15 per night by no longer paying the non-member campsite fee. If you stay for more than four nights, you'll instantly save the equivalent of your membership fee.

You can also search and book over 350 handpicked European campsites and save up to 10% on ferry and LeShuttle crossings. Book your holiday with our lowest price guarantee via our Contact Centre. ABTA bonded for peace of mind.

Save up to 10% on a range of products at our Club shop, including new roof tents and accessories. Enjoy up to 50% off at hundreds of UK attractions and great days out and make savings on a whole host of products and services selected specifically for members.

Overseas campsite bookings can easily be made on the Club website and "combined deals" are common when you book a campsite at the same time as your ferry crossing. Booking online means you save the £20 Contact Centre booking fee.

Yes, if you opt for people to contact you by email your email address will still be hidden from the buyer. You can also choose to use a YAC phone number.

When we contact people about their behaviour they often express surprise or even outrage that we have issued them a warning. This is unfortunately common on many forums and communities as people often feel they are justified in their postings and find it difficult to review their online behaviour. We will only issue warnings or suspend a user's website access if they have contravened the guidelines so please take this warning seriously. Posting is a privilege and not a right. It is not open for debate and the Community Team's decision is final. This is why it is vital that you check the guidelines regularly and make sure you are familiar with what is and isn't acceptable on the community.

A reminder will be sent a few weeks before your membership expiry date. You can renew online or by calling our Contact Centre on 01342 318 813.

Only Club members can make bookings through the app. Non-members can find sites of interest and contact them easily by phone through the app.

We will always try to contact users before we suspend website privileges to advise them if we feel their behaviour on Club Together is inappropriate and they are contravening the guidelines. However, if we feel you are spamming the community or deliberately posting insults and causing disruption, we will suspend or remove your website privilege without prior warning and may also report you to your Internet Service Provider. If your actions breach the Computer Misuse Act 1990 or any other relevant criminal legislation we will also report you to the authorities.

We have opened up more of our website to non-members, to give them a flavour of the full range of benefits they can enjoy when being a member of The Club. Rest assured that CLs remain exclusively for members, and each CL's contact details are behind a member login.

You'll receive your £10 Club gift voucher within 3 working days of your family/friends membership being processed. If you have any questions about your gift voucher, please call the Contact Centre on 01342 318 813. 

You can purchase your Wi-Fi package when you arrive on site by just logging in. Affiliated sites have their own service provider; please contact them independently for prices. 

You can purchase your Wi-Fi package when you arrive on site just by switching on your Wi-Fi and opening a website browser (e.g. Safari or Google Chrome). Affiliated sites have their own service provider; please contact them independently for prices. 

You can purchase your Wi-Fi package when you arrive on site by just logging in. Affiliated sites have their own service provider; please contact them independently for prices. 

You can purchase your Wi-Fi package when you arrive on site by just logging in. Affiliated sites have their own service provider; please contact them independently for prices. 

We appreciate you may not be able to store your vehicle where you normally do due to the current situation. Please contact our partner broker, Devitt Insurance Services to update your policy details and make sure your vehicle remains covered. Please note a mid-term adjustment fee will apply, see www.devittinsurance.com/caravan-club-caravan-insurance/ for details.

To support Devitt at this time we would ask that where possible you make contact with them by email on: contactus@devittinsurance.com, or via the Livechat facility on Devitt’s website: www.devittinsurance.com. If you do need to call about an existing policy, please call 0345 300 4290, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

No, deferment is not an option for this policy. If you have any queries about your policy ahead of renewal, please contact our partner broker, Devitt Insurance Services, and they will help you to renew your cover. 

To support Devitt at this time we would ask that where possible you make contact with them by email on: contactus@devittinsurance.com, or via the Livechat facility on Devitt’s website: www.devittinsurance.com. If you do need to call about an existing policy, please call 0345 300 4290, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

You don’t need to do anything if you don’t want to renew your policy. As your annual policy is not on an automatic renewal your policy will lapse, and all cover will end on the day before the renewal date if you don’t contact us.

If you have SORNed your motorhome or campervan it is worth remembering that your motorhome insurance policy provides cover for fire, theft, flood and storm damage, so it is worth keeping your policy live even if you are no longer planning to use your vehicle on the road in the near future. Additionally, if you have borrowed money to help you to buy your motorhome and you are continuing to make repayments, your finance provider will usually insist that you maintain full insurance cover in force until you have paid off the loan. Having considered all of the implications, if you wish to discuss your options, please contact our partner broker, Devitt Insurance Services.

To support Devitt at this time we would ask that where possible you make contact with them by email on: contactus@devittinsurance.com, or via the Livechat facility on Devitt’s website: www.devittinsurance.com. If you do need to call about an existing policy, please call 0345 300 4290, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

If you have SORNed your car it is worth remembering that your car insurance policy provides cover for fire, theft, flood and storm damage, so it is worth keeping your policy live even if you are no longer planning to use your vehicle on the road in the near future. Additionally, if you have borrowed money to help you to buy your car and you are continuing to make repayments, your finance provider will usually insist that you maintain full insurance cover in force until you have paid off the loan. Having considered all of the implications, if you wish to discuss your options, please contact our partner broker, Devitt Insurance Services.

To support Devitt at this time we would ask that where possible you make contact with them by email on: contactus@devittinsurance.com, or via the Livechat facility on Devitt’s website: www.devittinsurance.com. If you do need to call about an existing policy, please call 0345 300 4866, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

In order to help with staggering arrivals on the first day of opening, if you have a booking to arrive on 10 July, a member of our site team will be in contact with you by telephone between 1 and 9 July to arrange advance payment and agree an arrival time and preallocated pitch with you (please do not contact the site directly, they will contact you). We will be booking arrival times from 9am and would ask you to please be flexible if your initial choice of arrival time or pitch is unavailable.

If you are travelling from a locked-down area of the United Kingdom you should follow Government advice and do not travel. Please contact us to discuss the amendment options of your booking. 

BBC Countryfile event at Great Windsor Park in August has been cancelled. The Club is working with the organisers on how refunds will take place and will be in contact with those who have bought tickets shortly.

If the Club is contacted by one of the NHS services then we will carefully verify that they are from the said service before passing on any information.

If it is not possible to book your ferry online, there would be no Contact Centre Booking Fee charge. Although, in general, if space is available on the chosen sailing on the operator's website then we should see space available on our website.

If the device is attempting to contact a https site, i.e. Google, Hotmail, then redirect to bbc.co.uk or sky.com, start your browser and attempt to connect to, for example, bbc.co.uk and you should be prompted to sign in.

Please contact our team on 01342 318 813 who will reissue the E-Gift voucher for you.

Please contact our team on 01342 318 813 who will reissue the E-Gift voucher for you.

During these difficult times we believe the best thing we can do for the longevity of the Club, and the membership as a whole, is to ask members to support the Club by renewing their membership when it is due if they are able to. By renewing your membership it enables us to continue providing all the things you love and enjoy such as producing the monthly magazine; the Sites Directory and Handbook; keeping our Contact Centre open; investment in campsite redevelopments - including a significant upgrade to the broadband infrastructure; providing member offers for use when at home or touring - members saved £3m last year on items such as groceries, drinks, games, cars, pet food and clothing to name but a few as well as benefiting from the VAT discount when staying on-site.

We are hugely grateful to all the members who have continued to support the Club.

Our passwords are case sensitive so please make sure you have typed it in correctly. You could also try clearing your cookies. Alternatively, contact our Web Contact team on 01342 336 612, 9am to 5.30pm, Monday to Friday or email webcontactteam@camc.com

Opening dates and times vary for each venue and we recommend you check the venue website or contact them directly before travelling to avoid disappointment. Please note some venues may now require pre-booking online or by phone and some will be offering a reduced number of tickets to ensure social distancing. All venues reserve the right to amend, replace or withdraw their discount without prior notification. Please note we are updating the website as and when we receive official notifications from the venues directly. 

Contact the Club to discuss your options of amending to future travel dates. However, be aware that amendment fees will apply plus possibly cancellation charges, particularly if your travel date is imminent.

Please contact the campsite directly to make an appointment, preferably at least 24 hours before you plan to visit the site.

If your destination has an Amber status but the Foreign, Commonwealth and Development Office (FCDO) does not advise against travel then we can provide the holiday. If you wish to amend your holiday booking then please contact us to discuss your options. The Club will continue to waive our cancellation and amendment charges and we will work with our suppliers to minimise their charges. For amendments, any difference in the crossing fare or campsite fees will still apply.

If the FCDO advise against travel to your destination then the Club will contact members who are due to travel imminently to discuss their options.

If your destination has a Red status then the Club will contact members who are due to travel imminently to discuss their options.

The Test and Trace system is encouraged for all members and guests aged over 16 years of age to complete on arrival at our England and Wales campsites.

In Scotland, we encourage you to scan the Check In Scotland Test and Protect QR code poster on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing testandprotectoptout@camc.com).

Campsites in Northern Ireland will be required to collect customer details to help with the Test, Trace, Protect contact tracing programme.

Yes, the FCDO advises against non-essential travel to Spain, Portugal, Belgium and Luxembourg and anyone arriving into the UK from Spain, Portugal, Belgium and Luxembourg must self-isolate for 14 days. Anyone travelling to Spain, Portugal, Belgium and Luxembourg will be doing so against FCDO advice, which invalidates most insurance policies.

All arrivals to Spain by sea are asked to complete an online health form before arrival at the Spanish port, more details at www.spth.gob.es. Note this doesn't need to be completed if arriving at a land border. All arrivals to Belgium will need to complete an online passenger locator form within 48 hours of arrival to Belgium (exempt if total stay in Belgium is less than 48 hours) More details at https://diplomatie.belgium.be/en/services/travel_to_belgium

Everyone will also need to complete a passenger locator form for the UK authorities within 48 hours prior to your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk

No. The UK Foreign, Commonwealth and Development Office (FCDO) advises that you can travel and you won't need to self-isolate either on arrival to Croatia or on your return to the UK.

You will need to complete an online form with health and contact details prior to arrival at the Croatian border to speed up the entry process. Full details can be found here: https://entercroatia.mup.hr/

You will also need to complete a passenger locator form for the UK authorities within 48 hours of your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Depending on the age of your caravan you will need to choose if you want new for old cover or market value cover before deciding how much to cover your outfit, equipment and contents for. Market value is available whatever age your caravan is. New for old cover is available for caravan and equipment items up to 5 years on our Standard Cover and up to 15 years on our Super Cover.

For 'New for Old' cover: choose the amount it would cost you today if you had to buy your caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) as new.

For 'Market Value' cover: choose the amount it would cost you today if you had to buy the same age caravan, equipment (awning, motor mover, security devices and the like) and contents (clothing, household items and personal effects) second hand. This is the value of your items taking into account their age and condition (allowing for depreciation or wear and tear from when they were new).

To understand your caravan's value it can be helpful to look at local and national sales adverts. If your make/model is no longer made you should look at the cost of a similar caravan, which you would be happy to have as a replacement should the worst happen. If you need more help or guidance please contact us on 01342 649889.

On 4 July the UK Foreign, Commonwealth and Development Office (FCDO) removed their advice against non-essential travel to certain countries and with the exception of Spain and Portugal Belgium and Luxembourg all destinations within our European campsite programme are included in this. From 10th July, travellers who have spent the preceding 14 days within certain countries, will not be required to self-isolate on arrival into the UK. With the exception of Spain, Portugal Belgium and Luxembourg and Slovenia all other countries featured in our European programme are included in the exemption lists issued by England and the devolved governments of Scotland, Wales and Northern Ireland.

This list of 'safe' countries is based on the current assessment of COVID-19 risks and is under constant review so we recommend members check their government website for the most up to date information both before and during your trip: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

Regardless of whether or not you need to self-isolate on your return, every person will need to complete a passenger locator form which must be presented on arrival back into the UK. This information will be used to contact travellers if someone on the ferry or train develops coronavirus symptoms.

The form should be submitted within 48 hours of your arrival into the UK and you'll need to show your completed form when you arrive at the UK border, either a printed copy of on your mobile phone. Children under 18 years old do not need their own form but should be added to the form of an adult in the party. For more details visit https://www.gov.uk/provide-journey-contact-details-before-travel-uk

If you submitted a contact form from the contact page you may receive replies from email addresses which will include nanorep. This email address is safe, and will be a response from the Club.

The UK Foreign, Commonwealth and Development Office (FCDO) advises that you can travel and you won't need to self-isolate either on arrival to your destination or on your return to the UK. At the Slovenia border there will be health checks and if COVID symptoms are displayed then entry will be denied.

Also, you will need to complete a passenger locator form for the UK authorities within 48 hours of your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk

The vast majority of bookings take place on the Club’s website or Club app. However, some bookings still do take place within the contact centre and also over the phone or in person directly at one of our Club campsites. For those members without website access, they can still book in the same manner, however they will be asked to pay a deposit by card.

Unfortunately we are unable to provide cover for caravans that are permanently or routinely stored outside the United Kingdom.

Cover can be provided in some circumstances when the caravan is stored outside the United Kingdom for short periods. To see if we can help, please contact us on 01342 488302.