FAQs

8 FAQs containing: "Green flag "

What should I do if I break down?

Switch off your engine and switch on your hazard warning lights. If you can easily get the vehicle to a safe place, please do so, but if this cannot be achieved, ensure you get yourself and any passengers to a safe place before you do anything else. If the problem has been caused by a major accident, call the emergency services first. Otherwise, simply use the Green Flag App* or call 0800 051 5318, ideally with your MAYDAY policy number to hand (not your Caravan and Motorhome Club membership number).

Click here to find the MAYDAY Policy booklet, which has more information on what to do should you break down.

Will I be covered if I break down with my caravan?

Caravan Cover is to protect you against risks such as loss, theft, and damage. Our Mayday Breakdown Cover, provided through Green Flag, is our industry leading roadside assistance product designed to provide cover if you if your vehicle breaks down whether or not you are towing your caravan.

I’m not able to use my vehicles at the moment so won’t need my Mayday cover. Can I cancel my policy?

We appreciate that at this time you may not need to use your vehicles. Green Flag are therefore offering to defer cover. During the deferment period you will have no cover. Your cover will automatically restart after that time and your renewal date will be amended accordingly. Cover can be deferred up to 1 July 2020. Should you wish to, you can choose an earlier date in which to restart your policy or if your circumstances change during the deferral period, you can choose to reinstate your policy earlier. Please call 0800 051 5318 if you wish to do this.

If you decide you do wish to cancel your policy, you can of course do this.

Are you changing your hours or availability for Mayday?

During the Coronavirus outbreak, emergency breakdown calls will remain open on the same number - 0800 051 5318 - 24 hours a day, 7 days a week.

Green Flag will still offer sales and customer administration calls (on the same number) with opening hours as follows:

Monday to Friday: 8am - 9pm

Saturday: 9am - 5pm

Sunday: 10am - 5pm

How do I make a complaint about MAYDAY UK?

Should you have a complaint regarding the sales process, how MAYDAY/Green Flag have interacted with you, premiums, charges or how a breakdown is/was handled, please contact Green Flag - find contact details here.

Is breakdown cover worth having?

Technical difficulties can happen at any time with any vehicle, regardless of their age, model and potentially whatever they’re towing. No matter how well you maintain your vehicles, there’s always 'the other guy', the weather and any number of other elements outside your control. MAYDAY UK Breakdown and Recovery offers you the peace of mind that wherever you’re going, our Green Flag partners will be by your side if you do run into any difficulties, with unlimited call outs, 24/7/365 days a year, as long as it’s not for the same problem.

I’m about to put my vehicle on the road again. Are Mayday still able to help me if I do suffer a breakdown?

Yes. Green Flag continued to provide 24/7/365 breakdown cover throughout the Covid-19 Pandemic, and have implemented processes to ensure they are working safely and in line with the government guidelines – all of which continues as we move forwards. This may mean slightly different approaches need to be taken in order to get your vehicle and you where you need to be.

Please see the Green Flag COVID-19 blog for more information: https://blog.greenflag.com/covid/?cmpid=000/rescue/eml/0/service/adhoc/cvid19/0

(Please note that this is a generic page for ALL Green Flag customers, but the sections regarding 'What to do if you break down in the UK' and 'Changes to our service when you break down' apply equally to Mayday. And remember, the dedicated Mayday breakdown number - 0800 051 5318 - is still available 24/7/365).

How do I change my payment?

If you need to make any changes to the way you pay for your Club services, here are the contact details: