FAQs

Whether you book online or by phone, we accept Visa or MasterCard debit and credit cards. Payment is taken at the time of booking. 

Payment is taken the day after the sale, the vouchers will be sent within 28 days. The Club guarantees all vouchers ordered by 5pm on 19 June will be delivered by early July. All orders after this date will take up to 28 days.

Banks recently changed how they securely process digital transactions via websites and mobile Apps (improving their 'verification' processes). The Club has upgraded our payment systems in order to comply with the new process. We are aware that some members are struggling to pay, especially when using an Apple device via the new Club App. If this is the case, first try booking via the website www.camc.com (on your mobile device or desktop PC internet browser), otherwise please contact our contact centre.

You will receive a booking confirmation.

We have a process in place that will capture failed payments and you will not be charged the booking fee.

Once the new system is introduced, if you opt for payment before arrival, you will have your balance taken automatically the night before arrival.

If the booking cannot be completed online then you will not be charged the booking fee.

Yes, deposits for Overseas bookings will now be calculated as a % of the total cost of the holiday to be fairer for all members. We've also brought forward the final balance due date from 8 weeks to 10 weeks prior to cover our payment terms to overseas suppliers.

Banks recently changed how they securely process digital transactions via websites and mobile Apps (improving their 'verification' processes). The Club has upgraded our payment systems in order to comply with the new process. We are aware that some members are struggling to pay, especially when using an Apple device via the new Club App. If this is the case, first try booking via the website www.camc.com (on your mobile device or desktop PC internet browser), otherwise please contact our contact centre.

We have recently made some updates to the new Club App. Please ensure you have the latest version installed by clicking 'Update' in the App Store or on Google play. Alternatively, please delete the App from your device and install it again from the App stores.

If your mobile signal is weak then the App may be a little slow. In this case please use our website www.camc.com on your mobile device and log in to make a booking from there. We are working to improve the speed so thanks for your patience.

If you are struggling to pay via the App then this is typically due to recent changes regarding how your bank verifies digital payments ('3D Security'). If this is the case, first try booking via your WiFi; secondly try a different payment card (we accept Visa and Mastercard, not Amex); thirdly place your booking via our website www.camc.com

Yes, when you arrive on site you will still need to check in, pay any outstanding balance and collect site specific information, then return once you have pitched up to confirm your pitch number.

If you opt for payment before arrival, you will have your balance taken automatically the night before arrival.

Yes, when you arrive on site you will still need to check in, pay any outstanding balance and collect site specific information, then return once you have pitched up to confirm your pitch number

We are introducing a new refundable deposit system (subject to terms and conditions) to reduce speculative bookings, create more availability and give you more choice.

If you need to make any changes to the way you pay for your Club services, here are the contact details:

• Membership, Caravan Cover, Red Pennant - 01342 336644
• Mayday (Green Flag) - 0800 051 5318
• Motorhome/Campervan and Car Insurance - 0345 504 0334
• Home Insurance - 0345 504 0335
• Motorcycle Insurance - 0345 504 0341

Prima Leisure, who operate part of our Club Shop, are keeping the online shop running and are accepting orders, which includes taking payments. Prima Leisure are dispatching Club Shop orders. Orders will be processed as quickly as possible, but please be aware there may be some delays due to a reduced team. Please note out of stock products may take significantly longer until such time as the supply chain reopens in full.

The phone line remains closed to ensure Prima Leisure deal with all enquiries efficiently - please email camc@primaleisure.com

In order to help with staggering arrivals on the first day of opening, if you have a booking to arrive on 13 July, a member of our site team will be in contact with you by telephone between 6 and 12 July to arrange advance payment and agree an arrival time and preallocated pitch with you (Please do not contact the site direct, they will contact you). We will be booking arrival times from 9am, and would ask you to please be flexible if your initial choice of arrival time or pitch is unavailable.

You will receive a TEXT message 5 days prior to your stay to notify you that there is a balance outstanding for your stay with a link to make payment on the website. If you have set the booking to autopay, this will automatically come out of your account at 2am on the day of arrival. If not, you will be required to submit your payment by midnight the day before your stay.

If you do not make payment in advance or provide your correct vehicle registration, this will cause a delay to your arrival on site as the site has a limited reception service. If this is the case you will need to make payment online via 'My bookings' and call the site team to enable access to the site. A link to this will be included in your pre-arrival TEXT.

Yes, but very few. New Zealand’s toll roads use an electronic tolling system. You don’t need to slow down, stop or hunt for loose change. There are three toll roads in New Zealand, all located in the North Island:

• Auckland Northern Gateway between Orewa and Puhoi
• Tauranga Eastern Link between Papamoa and Paengaroa
• Tauranga Takitimu Drive between State Highway 29 (SH29) to State Highway 2 (SH2) in the direction of the Port of Tauranga and Mt Maunganui

You will be responsible for paying any toll fees that you incur when driving these routes. There are no toll booths so we recommend using the easy online payment option:
www.tollroad.govt.nz

Payment of the storage fees can be made in one of the four following ways:

• In full by Visa or MasterCard
• In full by cheque made payable to the Caravan and Motorhome Club
• In full by one single payment by Direct Debit
• By four consecutive equal monthly Direct Debit instalments

Payment will be required to cover the period from the agreed start date until the advertised end date of the pitch and we will not be able to accept deferred payments.

You will receive a TEXT message 5 days prior to your stay to notify you that there is a balance outstanding for your stay with a link to make payment on the website. If you have set the booking to autopay, this will automatically come out of your account at 2am on the day of arrival. If not, you will be required to submit your payment by midnight the day before your stay. If you do not make payment in advance or provide your correct vehicle registration, this will cause a delay to your arrival on site as the reception will not be staffed all day.

Storing your card on your phone means it can’t be lost or stolen. There is added security as you will need to be logged into the app to display the Digital Membership Card and your membership is validated at the time of opening. Please be assured no payment details are stored on the app.

You will have to pay the deposit when booking. You will be able to opt out of the automatic balance payment before arrival (and choose to pay the balance of your stay when you arrive at the campsite), however by paying before arrival you'll experience a faster check in process at the campsite enabling you to start enjoying your holiday sooner!

Existing bookings will be moved onto the new system, meaning no deposit is payable and payment before arrival is not an option.

Yes, the new booking system will allow you to make a payment toward your balance at any point as part of the 'manage my booking' screens within the new website booking system. This is designed to help you spread the payments over a period of time.

Renew your Cover - You can renew your Caravan Cover and update your renewal payment method for example, by going to 'My Profile' and then clicking on 'My Cover'. Please read through your renewal invitation thoroughly. If you cannot see an option to renew, this could mean that you're on a continuous payment authority, so please check your cover documents. 

Amend your Cover - If you would like to make any adjustments or discuss your Cover, one of our dedicated team will be happy to help. You can use our Website Chat function, email, or call.

Please check with the owner which payment methods they take prior to arrival (note that CLs are unable to accept Site Night vouchers).  When you book, you may be asked to pay upfront so at this stage, it’s important check what the cancellation/refund policy is for that particular CL site. 

In order to help with staggering arrivals on the first day of opening, if you have a booking to arrive on 4 July, a member of our site team will be in contact with you by telephone between 29 Jun to 2 July to arrange advance payment and agree an arrival time and preallocated pitch with you (please do not contact the site directly, they will contact you). We will be agreeing and booking arrival times from 9am and would ask you to please be flexible if your initial choice of arrival time is unavailable.

Your policy automatically covers you when you are doing voluntary work. In the current situation in relation to COVID 19 that means you are covered if the vehicle is being used for voluntary purposes to transport medicines or groceries to support people affected by COVID-19. If you are transporting people as a volunteer, please contact our partner broker, Devitt Insurance Services, for advice before doing so. Under no circumstances should you offer your vehicle for hire or reward (i.e., payment for these services). That would invalidate your cover.

To support Devitt at this time we would ask that where possible you make contact with them by email on: contactus@devittinsurance.com, or via the Livechat facility on Devitt’s website: www.devittinsurance.com. If you do need to call about an existing policy, please call 0345 300 4866, but be aware that although lines are open as usual, Devitt staff are working from home, so calls may take slightly longer than usual.

You must continue to make your monthly payments for the remainder of the cover period. If your caravan can’t be repaired and is ‘written off’, then we will deduct the rest of the monthly payments due for the remainder of the cover period from your settlement which means you will not have to pay the remainder of the instalments

Existing bookings will be moved onto the new system when the new system goes live. We recommend that you cancel your original booking and make a new booking for the new longer duration, adopting the new booking process and payment conditions. Alternatively, you could create a separate new booking for the additional dates required, however this would mean that you would need to check in on both your arrival days and would have two bookings and payments to manage. Hence, it's simpler for you to fully cancel and rebook.

For campsite bookings we ask that all payments are made by card. If this is not possible, please contact the campsite a few days prior to arrival to discuss the options.

Building on the success of our new overseas online booking experience launched in 2019, we’ve continued to listen to your feedback and are introducing a new, easier way for everyone to plan and book their UK holidays with us. We are looking to introduce deposits, a pre-payment option and the ability to pre-book all pitch types, with further improvements to be announced very soon.

The deposit payment level is different as are the associated terms and conditions.

Members staying at Cayton Village have the ability to charge their electric vehicles from a number of dedicated bollards located in the car parks and on some serviced pitches. The technology is simple and allows for different vehicle types and different charging speeds and 6 options in terms of how much can be purchased using contactless payment.

At Cayton Village each of the 10 dedicated charging outlet is a Type 2 IEC62196 socket and will allow for charging from 3.7 to 21kW depending on the type of car connected. Each charging point allows for 'Mode 3 fast charging' to IEC 61851 standard.

For members without a credit or debit card (or those without a traditional bank account) there are many ‘pre-payment card’ solutions available to them within the UK. These solutions are designed specifically for customers without bank accounts and therefore without access to traditional credit and debit cards. 

Alternatively, for members living nearby one of our Club campsites, they will be able to directly visit the campsite and pay a deposit in cash.

For members without a credit or debit card (or those without a traditional bank account) there are many ‘pre-payment card’ solutions available to them within the UK. These solutions are designed specifically for customers without bank accounts and therefore without access to traditional credit and debit cards.

Alternatively, for members living nearby one of our Club campsites, they will be able to directly visit the campsite and pay a deposit in cash.

All claims payments are issued by bank transfer.

Depending on the type of claim you’re making, the cover excess will be deducted from the claim payment or you will pay your cover excess to the repairer on completion of repairs. This is after you have signed a satisfaction note to confirm you are happy with the work you’ve had carried out.

The vouchers may be exchanged for services of a higher price than the face value of the voucher on payment of the difference and cannot be exchanged for cash. Change will not be given.

Once you've filled out your booking form, you can pay using one of the following: Visa or Mastercard; a cheque made payable to the Caravan and Motorhome Club; one single payment made by direct debit; or four consecutive monthly direct debit instalments.

(Please see our terms and conditions for full details)

In order to help with staggering arrivals on the first day of opening, if you have a booking to arrive on 10 July, a member of our site team will be in contact with you by telephone between 1 and 9 July to arrange advance payment and agree an arrival time and preallocated pitch with you (please do not contact the site directly, they will contact you). We will be booking arrival times from 9am and would ask you to please be flexible if your initial choice of arrival time or pitch is unavailable.

You can book via our booking page or by telephoning the dedicated booking hotline on 01342 33 66 66. Please be aware that full payment will be required at the time of booking.

Whenever you wish to use the outfit for accommodation, you can transfer your vehicle from the storage compound/area to a pitch, subject to availability and payment of the normal touring pitch fees, paid directly to the Site Staff.

We recommend that you make a pitch booking in advance of your intention to stay overnight. You are responsible for transporting the outfit to and from your Storage Pitch.

Unfortunately not, as PRIMA Leisure have no facility to accept payment over the phone at this point in time.

CL owners may request a deposit or booking fee. This could be non-refundable so we recommend that you confirm any booking/payment conditions with the owner directly.  Please note that the Club will not intervene in the mediation of the return of deposits/fees as it falls within the owner’s discretion as to whether a refund is appropriate. 

The fees shown in the CL entries is the minimum you can expect to pay and may vary throughout the year. Please check the price for your stay dates before booking. CLs have to cope with changing business costs and other increasing outgoings so they may have to put up their prices. Check whether there is an extra charge for any of the site facilities, additional people, pets, awnings etc.

That's ok, just come and let us know when you do know, or come and see us after you have charged if you prefer. The site's staff can take payment at any time when the reception is open.

Yes, deposits for overseas bookings are calculated at 20% for a site and 25% for a ferry (unless it is a non-refundable ferry/Eurotunnel in which case full payment is due at time of booking). The final balance is due 10 weeks prior to travel.

You will need to call the campsite in advance to let us know so we can authorise access onto site and arrange the appropriate payment for a second car.

A deposit is required for each individual campsite stay within a booking. If several stays are booked together, one payment will be taken to cover the sum of all deposits. Balance payments for stays on UK campsites are taken automatically on the evening before arrival at each campsite if this option is selected at the point of booking. Otherwise the balance will be payable on arrival at the campsite.

A deposit is required for each individual campsite stay within a booking. If several stays are booked together, one payment will be taken to cover the sum of all deposits. Balance payments for stays on UK campsites are taken automatically on the evening before arrival at each campsite if this option is selected at the point of booking. Otherwise the balance will be payable on arrival at the campsite.

You will receive a TEXT message 5 days prior to your stay to notify you that there is a balance outstanding for your stay with a link to make payment on the website. If you have set the booking to autopay, this will automatically come out of your account at 2am on the day of arrival. If not, you will be required to submit your payment by midnight the day before your stay or park on arrival at the Club campsite and visit reception.

The Club App is more user friendly, and includes additional features and functionality. You can search and book multiple UK or European campsites at the same time, use the new interactive map, check availability and prices using the calendar, view your previous and upcoming trips (and make amendments if necessary), review and make payments, plus access lots of other membership products and services such as trip inspiration, cover and insurance services and useful information. You can also access and use your Digital Membership Card via the app as well.

You have to pay a deposit when booking. You can opt out of the automatic balance payment before arrival (and choose to pay the balance of your stay when you arrive at the campsite), however by paying before arrival you'll experience a faster check in process at the campsite enabling you to start enjoying your holiday sooner!

Yes, the new booking system allows you to make a payment toward your balance at any point as part of the 'manage my booking' screens within the new website booking system. This is designed to help you spread the payments over a period of time.

Deposits will only apply from when the new UK booking experience is launched (sometime in 2022) and will only affect new bookings made after the launch. Up to then continue to make bookings on the existing system (which do not include deposit payments).