Coronavirus (COVID-19) FAQs

Top questions

Will you be pausing, refunding or cancelling memberships while campsites remain closed?

During these unprecedented and difficult times, we are concentrating our efforts on ensuring the wellbeing of our members and staff.

We are aware of the various challenging scenarios that members may currently be facing, and we are concentrating all of our efforts looking at options, and solutions, to help and support members and staff.

Our resources need to be focussed on the urgent situations at hand, however, we will continue to communicate with members as the situation evolves. We would ask for your continued support, not only for your Club but for our membership community as a whole.

Can I still make a booking for July onwards?

Yes, bookings are open for arrivals from 1 July onwards. We are following government advice and campsite open dates may alter in the future.

I have a site night voucher valid until the end of 2020, will you be extending the expiry date?

We encourage members with Site Night Vouchers which expire at the end of 2020 to redeem their voucher during a stay between July and the end of December 2020. Extensions will be considered if the situation changes with sites opening from July.

Is the National still going ahead?

The National has been cancelled for 2020 and the events team are working through informing everyone and issuing refunds. We hope to be back for 2021. We are currently making refunds to bookers over the next 3 weeks.


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