FAQs

Storing your card on your phone means it can’t be lost or stolen. There is added security as you will need to be logged into the app to display the Digital Membership Card and your membership is validated at the time of opening. Please be assured no payment details are stored on the app.

Yes, Digital Membership Cards are accepted at Certificated Locations.

Yes, all of our Great Savings Guide partners accept the Digital Membership Card.

It doesn’t matter which membership card you use, the price of membership will remain the same. All membership subscriptions are used to reinvest into the Club to make improvements to Club products and services.

In order for your digital membership card to work offline, please save it in your Apple or Andriod Wallet. To do this, just click the "Add to Wallet" button on the card. 

Yes, if you cancel your membership all forward bookings would be cancelled, or if the site welcomes non-members you can stay and pay the £15 a night non-member fee supplement.

Great news, you should now be able to see your Digital Membership Card when logged into the new Club App. Please ensure you have the latest version installed by clicking 'Update' in the App Store or on Google play. If you continue to have problems, please try logging out and logging back in.

Download the Club App, login and click Membership Card.

App Store / Google Play Store

If your phone has been lost or damaged, you can put your Digital Membership Card on your new device by re-downloading the Club App. If you are worried someone has access to your Club App, please reset your password. You can reset your password here.

Yes! You can save your membership card in your Apple or Andriod Wallet by clicking the "Add to Wallet" button on your membership card within the Club App. As well as being easy to access, this will also ensure your membership card works offline.

If you would like to receive a physical membership card, you can request it here. You will need to be logged in to order a card.

You can include a joint member to your membership free of charge. Additional family members can be added for £10 each. Joint and family members must live at the same address as the lead member and be over 18 years old.

Membership costs £66 a year (for you, a partner, and children under 18). There is an additional £10 joining fee unless you pay by Direct Debit. Add more family members (over 18 years old) for £10 per person.

Members do not pay the additional non-member supplement of £15 per night. If you stay for more than four nights, you'll instantly save the equivalent of your membership fee.

These memberships are not transferable. You are able to change the joint member to make them the lead member of the membership on one occasion.

These memberships are not transferable. You are able to change the joint member to make them the lead member of the membership on one occasion.

This is a limited time offer and will be available until 5pm on 1 June 2020.

You will still have access to any issues you downloaded on to your device. You will no longer be able to access the complete archive or future issues free of charge.

Members purchasing from Club Shop will need to create a Club Shop account for the order to be processed (similar to other online retailers such as Amazon etc.) the Club Shop website will not recognize your Caravan and Motorhome Club membership login details as these are two separate websites. New Club Shop customers will need to create a 'Club Shop account'.

Discount cannot be applied using your membership number. The discount can only be applied using the relevant discount code. Member discount code can be accessed here.

Rather than waiting for a new membership card to be sent in the post, you can get your membership card digitally in the Club App. Just download the app, login and click 'Membership card'. If you would still like to receive a replacement physical card, you can request it here. You will need to be logged in to order a replacement card.

Your welcome pack which includes your first edition of the Club Magazine should arrive in the post within 10 days of signing up. Can't wait? Download the digital magazine for instant inspiration.

Members are asked to request a card if they would like one which can be requested here.  By only sending physical membership cards to those that require them, it helps us on our journey of acting responsibly to protect the environment and the great outdoors.

There are a number of products and services that are only available to members. If you have one of these and you cancel your membership you’ll be notified before your product renewal date that your cover will cease unless you take out a new membership.

Membership of the Caravan and Motorhome Club (previously The Caravan Club) costs £69 a year (for you, a partner, and children under 18). There is an additional £10 joining fee unless you pay by Direct Debit. Add more family members (over 18 years old) for £10 per person.

Membership of the Caravan and Motorhome Club (previously The Caravan Club) costs £69 a year (for you, a partner, and children under 18). There is an additional £10 joining fee unless you pay by Direct Debit. Add more family members (over 18 years old) for £10 per person. Join the Club online today.

A reminder will be sent a few weeks before your membership expiry date. You can renew online or by calling our Contact Centre on 01342 318 813.

The 5 year and Lifetime membership products secure your membership for either 5 years or a lifetime, depending on the product purchased. These limited edition memberships do not entitle you to any additional benefits over and above the significant savings offered by Club membership. Your membership will continue to renew yearly in the Club's renewal process with the normal yearly membership card being issued to you. There won’t be a 5 year or Lifetime membership card, your yearly membership card will continue to carry the 1 year expiry date but will automatically renew for the duration of the product you have purchased.

No these are the same memberships just paying forward for 5 years or Lifetime. The membership record would remain and would get renewed each year by the Club depending on which product was purchased.

If you have just renewed, the membership subscription would be valid from your next renewal date in 12 months time.

During these difficult times we believe the best thing we can do for the longevity of the Club, and the membership as a whole, is to ask members to support the Club by renewing their membership when it is due if they are able to. By renewing your membership it enables us to continue providing all the things you love and enjoy such as producing the monthly magazine; the Sites Directory and Handbook; keeping our Contact Centre open; investment in campsite redevelopments - including a significant upgrade to the broadband infrastructure; providing member offers for use when at home or touring - members saved £3m last year on items such as groceries, drinks, games, cars, pet food and clothing to name but a few as well as benefiting from the VAT discount when staying on-site.

We are hugely grateful to all the members who have continued to support the Club.

You may cancel the 5 year or lifetime membership within 28 days of purchase (minus the value of the Site Night Vouchers); after 28 days no refunds will be given. 

Yes, all of our partners will accept the Digital Membership Card. The only exception is car manufacturers who will need to see the physical card to confirm the membership start date.

If you are the full member you can amend your membership details under My Profile. You can also amend your membership details, including amending joint or family members, by using Webchat or phoning our membership services line.

In the first instance members should claim through their travel insurance. Of course, as a membership organisation we will sensitively manage cancellations due to exceptional circumstances.

Membership of the Caravan and Motorhome Club (formerly The Caravan Club) gives you access to our entire campsites network, including thousands of privately owned 5-van campsites (Certificated Locations), plus, you won't need to pay the additional £15 per night non-member fee on published prices when you book a UK Club campsite as a member. You can also take out Caravan Cover and a range of insurance products, and can enjoy discounts on a range of products and services. 

We will continue to give members the option to receive a physical membership card. If you need to order a card, you can request it here.

All members with stays booked for Clachan Killin Club Campsite should go straight to Clachan Killin. As long as you make sure to pay by midnight the day before your stay and update your membership details with your vehicle registration, you will be able to drive in, stop at the white line and then proceed onto site.

New members can have online access as little as one hour after joining online. Your email confirmation containing your membership number usually arrives within 48 hours of joining online.

Simply put, for peace of mind! Your caravan is most likely to be one of the most valued things you own. Which means, if your caravan was stolen or damaged, you could be left with a large financial loss, for either repairs or buying a replacement. Plus there is a risk of public liability claims. Car insurance can cover liabilities caused while towing, but once your caravan is detached any damage to property or injury to a person as a result of your ownership/use of the caravan would be your responsibility. And these liabilities have the potential to be very costly, which is why Caravan Cover provides liability cover up to £5m.

The Club has 50 years of experience in providing protection to its members and their caravans and we are a trusted membership organisation rated 9 out of 10 by our members for Caravan Cover claims handling - based on Caravan Cover Claims data 1 January to 31 December 2024. For more information on Caravan Cover or to get a quote please click here.

Switch off your engine and switch on your hazard warning lights. If you can easily get the vehicle to a safe place, please do so, but if this cannot be achieved, ensure you get yourself and any passengers to a safe place before you do anything else. If the problem has been caused by a major accident, call the emergency services first. Otherwise, simply use the Green Flag App* or call 0800 051 5318, ideally with your MAYDAY policy number to hand (not your Caravan and Motorhome Club membership number).

Click here to find the MAYDAY Policy booklet, which has more information on what to do should you break down.

The main difference between traditional caravan insurance policies and our Caravan Cover is that as we are a membership organisation we have been able to establish a product where all aspects of cover are dealt with by the Club.

For example we are responsible for all claims and can exercise discretion on claims settlements. This does not mean all claims will be paid - but you would be dealing with the Club rather than a third party organisation and so you can appeal directly to the Club if you feel your claim should be paid.

The Club takes on the liability for your caravan and we're able to do this because caravan insurance is voluntary, not legally required cover and the Club’s Caravan Cover is not an insurance product.

Joint members can register to use the Club’s online forum, Club Together, and write reviews. Only the Lead member can book sites online, use outfit matching, take out insurance and manage the membership.

Your friend/family member will need to add your membership number into the form to qualify for the £10 Club gift voucher. Your £10 Club gift voucher will then be posted to you.

Please call our membership line on 01342 318 813 Monday to Friday, 9am to 5.30pm and speak to one of our membership advisors.

As a membership organisation, any surplus we make is reinvested back into the Club - for the benefit of all members. The small price rise is needed to ensure Club sites generates sufficient revenue for reinvestment - to maintain and improve the network in order to provide the high standard members expect.

In 2020 the Club are planning to invest up to £9m on redeveloping sites, examples of which include Penrhos Club Site in Anglesey, Battle Normanhurst Court in Hastings and River Breamish Club Site in Alnwick. In addition to this, a further programme of work will be undertaken across numerous sites costing in the region of £1.5m to keep the network in great condition ready for 2020 arrivals.

As this site will have limited reception hours, ahead of your arrival, please make sure to pay by midnight the day before your stay and update your membership details with your vehicle registration. Once you arrive at the barrier from 1pm, our cameras will verify your vehicle registration, a welcome screen will remind you of the pitch type you have booked and you will be able to proceed onto site. Please do not arrive early as this site has a single entrance and exit and you will block the site if you queue before 1pm. For additional security cameras will control your entrance and exit from the site.

Ahead of your arrival, please make sure to pay by midnight the day before your stay and update your membership details with your vehicle registration. Once you arrive at the barrier from 1pm, our cameras will verify your vehicle registration, a welcome screen will remind you of the pitch type you have booked and you will be able to proceed onto site.

You will have the choice to arrive, go to reception to check in and you will then be added to the fast check-in system. Or, if you would like faster access to the Club campsite, please make sure to pay by midnight the day before your stay and update your membership details with your vehicle registration. You will then be able to join the 'fast check-in' lane upon arrival which will be clearly signposted. Once you arrive at the barrier from 1pm, our cameras will verify your registration, a welcome screen will remind you of the pitch type you have booked and you will be able to proceed onto site.

The Club App is more user friendly, and includes additional features and functionality. You can search and book multiple UK or European campsites at the same time, use the new interactive map, check availability and prices using the calendar, view your previous and upcoming trips (and make amendments if necessary), review and make payments, plus access lots of other membership products and services such as trip inspiration, cover and insurance services and useful information. You can also access and use your Digital Membership Card via the app as well.

If you're an existing member, all you have to do is let your friend/family know your membership number. They will need to keep hold of the membership number when they submit their online form to join. Your £10 gift voucher will be automatically posted to you.

You'll receive your £10 Club gift voucher within 3 working days of your family/friends membership being processed. If you have any questions about your gift voucher, please call the Contact Centre on 01342 318 813. 

Book your chosen CL directly with the owner by phone, email or on their own website and don’t forget to have your membership number ready. Please note you may be taken to a third-party website to complete your booking. Please don’t phone after 9 pm and try to book in advance, especially during busy periods. If you have any special requirements check before booking that the CL can accommodate these. If you have a large outfit make sure the CL owner knows when you book as the site and its approach roads may not be suitable.

Sorry, our gift vouchers are non-refundable. You can use your vouchers in exchange for a future campsite booking or a one-off membership.

Arrange with the CL owner when you expect to arrive. If you are delayed on route, inform the campsite by phoning ahead to avoid losing your pitch or deposit. On arrival, present your membership card and the CL owner will show you where to pitch up. (A 3-metre radius around any part of your outfit needs to be followed for health and safety reasons.) You usually should leave by midday unless agreed otherwise with the CL owner.

Membership of the Caravan and Motorhome Club (formerly The Caravan Club) gives you access to our entire sites network, including thousands of privately owned 5-van sites (Certificated Locations), plus you’ll save £15 per night by no longer paying the non-member site fee. You can also take out Caravan Cover and a range of insurance products, and can enjoy discounts on a range of products and services. Find out more about the benefits of joining the Club here.

We have introduced a new online booking experience that is altogether better for the membership as a whole. Right now, you can book Overseas campsites and crossings via the new booking experience and in time you’ll be able to book UK Club campsites via the new booking experience too.

You can cancel an existing booking in the usual way, by logging into your membership and viewing your UK Club campsite bookings.