Your new and improved website

13/12/2016

Welcome to your new, improved website

We’ve listened to your feedback and are pleased to introduce some intuitive new features that we hope you will enjoy.

We’ve also completely refreshed the website’s look and feel. We’ve brought in a clean, modern design, simpler navigation and plenty of informative and inspirational content.

What’s new?

Improved navigation and layout

Clearer signposting along with the fresh new design guides you to everything you need to know about our products and services. Find what you’re looking for with ease, from overseas holiday bookings and insurance quotes to towing advice, training courses, member benefits and special offers.

We think you’ll love browsing the website from your tablet or smartphone, as more of the site is now optimised for viewing on mobile devices.

Upgraded ‘Search & Book’

It’s now even easier to find the campsite you want, when you want, thanks to an upgraded Search & Book tool. Simply specify a destination, dates of travel and the facilities you need and we will suggest the perfect location for you.

Your Club site booking details can still be accessed via My Profile, including those made before the website was relaunched.

Refreshed campsite pages

It’s now easier to access the wealth of sites on our network. Our new, user friendly Club sites, CLs (Certificated Locations) and Overseas site pages now include an ‘at a glance’ area, start price and quick-click booking options, as well as more prominent visitor reviews.

Other new features

  • Club Together, our online community

    Contributors to our popular community can now upload photos and embed videos into discussions. Star ratings have been removed following feedback from our regular forum users, to keep posts relevant and in keeping with a leisure forum.
  • What’s on - events search tool

    The new and all-encompassing ‘what’s on’ events search tool shows all Club-hosted and Centre rally events in one place. Search by date, location or event type to find something that tickles your fancy.
  • Caravan Insurance

    Our caravan, motorhome and overseas travel insurance pages have been enhanced. It’s also now much simpler to get a quote and buy your Caravan Insurance policy online.
  • Frequently Asked Questions (FAQ) section

    We hope the new improved content and navigation means you find everything you’re looking for. Just in case you need a little extra help the new FAQ tool will guide you to lots of useful information in seconds.

We’d love to hear from you

Following months of planning and development, we are proud of our new website and we hope you like it too. We have endeavoured to provide you with a smooth and informative online service, so you can make the most of your membership. But we won’t stop here - development to the Club’s website will continue, supported by the improvements we have made to our systems to help us stay up to date.

Have a browse today and find out what it has to offer - your next getaway is just a few clicks away!
If you have any questions or feedback, please contact our Web Contact Team on: webcontactteam@caravanclub.co.uk

Top questions

Has the structure of the website changed?

The headings at the top of the home page (primary navigation) haven’t changed much, so you’re still easily able to find your way to key information about the main Club products and services – the main difference is that “News and Events” is called “What’s on” on the new website.

However, we have simplified the structure of our website below these main headings, so it’s easier for you to find specific information.

Can I still see bookings I made on the old site?

Yes – there have been no changes to the My Profile area of the site, so you can log in using your existing login details to see all your usual account and booking information.

Is the website fully optimised for mobiles now?

Most pages of the new website are device-friendly, which will help you when visiting our website when using phones or tablets. There are some transactional pages that are not yet device-friendly, and these will be included in future phases of development. 

Why have you removed the star rating for users of Club Together?

We’ve removed the star ratings from Club Together following feedback from our Club Together members and Moderators. The main reason for this request is to encourage posts to be relevant and in keeping with a leisure forum.

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