How to submit your Caravan Cover claim

Nobody wants to have to make a claim, but if the worst happens, we've put together the information below to support you. Our claims handling is provided on our behalf by Crawford and Company, who are there to help throughout the process.

If your caravan is stolen:

1. 1. Notify the police immediately
   2. Please call our claims team on 01908 892 318, who are open 24/7, 365 days a year

If you need to make a personal accident or a third-party claim:

• Please call our claims team on 01908 892 318, as we will need some information about your claim so we can tell you what documentation we need.

Ways to make a claim for any other claim type:

1. 1. Call our claims team on 01908 892 318; or
   2. Complete your claim form online here; or
   3. Download the claim form, fill it in and email or post it to us as follows:

• • Download the theft claim form here, or the general claim form here;
  • Edit the downloaded claim form directly (if you have the appropriate software), save and email it to caravanclaims@crawco.co.uk; or
  • Print and complete the downloaded claim form, then scan the completed form and email it to caravanclaims@crawco.co.uk; or
  • Print and complete the downloaded claim form, take a photo of the completed form and email to caravanclaims@crawco.co.uk (please check the images are clear and legible otherwise you may be requested to send in another format); or
  • Print and complete the downloaded claim form and post it to us at Crawford Caravan Cover, Ashton House Central 2nd Floor, Silbury Boulevard, Milton Keynes MK9 2AH

 

If you are unable to edit or print a claim form, please call our claims team on 01908 892 318 to request a claim form.

For further guidance, including what documentation is required for a claim, please visit our website here.

 

 

Published July 2025