Repairer Poll Feedback - Caravans

In the last Safety and Security newsletter, we asked you to tell us about choosing repairers for your caravans. Here’s a quick summary of the responses we received.

We asked you to rank what is important to you when choosing a repair, and you told us:

1. 1. Quality of workmanship
   2. Trustworthiness of repairer
   3. Cost of work
   4. Good communication
   5. Able to validate the warranty
   6. Quick repair
   7. Good reviews

Who would you like to source a repair?

Over 62% of you told us you would be happy for your cover/insurance provider to source a repair for you, and felt this would provide you with the following benefits:

• Trusted repairers
• They take care of everything 
• Takes the stress away
• No need to get an estimate
• Saves time

Over 37% of you told us why you wouldn’t be keen for your cover/insurance provider to source a repair, the main reasons being:

• Already have a repairer in mind / used before
• A good relationship with my chosen repairer
• A repairer available at a convenient location
• Worries about van’s warranty being affected

Complete Vehicle Support 

We are always looking at ways in which we can support you and how we can make improvements to enhance the experience you have with the Club and/or how we can reduce costs to maximise value for our members. As part of this we recently started working with a company called Complete Vehicle Support (CVS), a specialist accident & repair management business with over 45 years combined industry experience providing market leading solutions to drivers throughout the UK.

When you submit a claim for caravan damage, depending on the damage sustained, you may be asked if you would like us to appoint CVS to your claim. Choosing to do so is entirely up to you - there is no penalty if you decide not to. However, there are a number of benefits:

• CVS facilitates the repair of your caravan on our behalf by selecting an approved repairer from their network
• The repairer will arrange the collection of your caravan 
• No need to get an estimate – CVS will ask for images of the damage and provide these to the repairer for estimation
• CVS tracks repair progression and will update you throughout the claim until your claim has been settled
• You can track your repairs through an online portal
• Approved repairers prioritise our members' repairs
• There is no cost to you or the Club for using CVS
• It’s likely your trusted repairer will already be on the list of CVS repairers
• Where possible, CVS repairers will ensure your vehicle is repaired in a timely manner, although sometimes delays can be caused by parts availability.  CVS will advise you of any delays as a result of this, but will also ensure any suitable alternatives are sought at the same time

 

 

Published July 2025