Our Wi-Fi service

Our Wi-Fi service

Available at 149 Club sites

Stay connected from 8p per day

Need to check your emails, keep in touch with the family, or search for things to do on a rainy day?

Our Wi-Fi is great for keeping in contact with the family, checking your emails and generally browsing the internet.

In recent years, the Club has invested heavily in introducing Wi-Fi to our sites and enhancing the quality on the network. Recent upgrades include fibre at Ashridge Farm, Bearsted and Malvern Hills. We are continually working on new ways to improve the service.

How to get Wi-Fi on our campsites

Start browsing on our campsites in just three easy steps! Please note that Affiliated sites will have their own service provider, so please contact them independently for prices.

Step 1: Switch on your Wi-Fi when you arrive on site
Step 2: Open a website browser (e.g. Safari or Google Chrome)
Step 3: Purchase your selected Wi-Fi package!

Wi-Fi speeds on site

Gold sites

  • High speed connection
  • Speeds into the site range from 25Mb to 100Mb   
  • Reduced latency time

At Gold sites from 2018 we have implemented 'dynamic bandwidth', so the speed available to individual users will increase outside of peak usage times.

On Gold sites, applications should function correctly, including cloud/auto updates. However, we do advise that these are disabled as they will affect the speed of your browsing.

Silver sites

  • Medium speed connection
  • Speeds range from 8Mb to 25Mb

At Silver sites from 2018 we have implemented 'dynamic bandwidth', so the speed available to individual users will increase outside of peak usage times.

On Silver sites, most applications will work, however some larger, data heavy applications may not, such as streaming videos and TV, downloading photos or using video calling services like Facetime or Skype. 

Bronze sites

  • Lower speed connection
  • Speeds range from 1Mb to 8Mb (shared across the whole site)

This is because a bronze site's location and the capacity of the local exchanges means that we are only able to get one or two copper-based broadband connections to the site.

Basic web browsing will work but data-heavy applications such as Instagram, Facebook and SnapChat, will struggle and cause disruption to the rest of the site users.

Hotspots

A Wi-Fi hotspot is located in a pre-determined, communal area of the site.

In previous years we have delivered Wi-Fi to more sites and this continues into 2020. Some of our more rural locations pose restrictions, meaning that we cannot easily install site-wide Wi-Fi, however we have been able to give members access by providing a hotspot area within the site where you can connect.

Top questions

How good is our on-site Wi-Fi service?

You may experience some natural challenges to technology on-site such as storm damage, line failures or wildlife nibbling equipment. We therefore can’t guarantee that Wi-Fi will be available 100% of the time. 

Sharing a limited bandwidth with others may also vary the speed of service with some sites being a distance from the exchange. Our service is suitable for basic web surfing and emails but not updates or streaming e.g. BBC iPlayer, YouTube and Skype.

We continue to explore different options to improve the Wi-Fi experience for all, including trial content filtering which limits access to certain websites which heavily use data.

Is Wi-Fi available on all Club Sites?

There are currently 149 sites on our network that have Wi-Fi.

Why have Wi-Fi prices slightly increased vs last year?

The revenue generated from Wi-Fi sales is becoming less than the cost to operate and maintain the service. For those who wish to use the service, we want to be able to continue to provide a good facility where we can.

If I have already purchased Wi-Fi in 2019 for 12 months, will this still apply now that the prices have increased?

Yes, there will be no change to your package - you can use this as many times as you wish until the expiry date of the service that you have purchased.

When will you offer free Wi-Fi?

We are aware that other campsites offer a free, but limited service in the form of hotspot zones. You’ve told us that you like to be able to access services provided by Wi-Fi from the comfort of your own outfit. In order to do this, the cost to do so is accentuated. 

We are continuously looking at solutions as to how we might be able to offer a free Wi-Fi service in the future and when a solution is sought, we will look to roll this out.

Do I have to be a member to stay on a UK site?

Over 200 Club sites are open to non-members, although some are reserved solely for members. Members may bring friends or family too, as long as they stay for the same duration. 

Are there any data limits on what I can download using the Club's Wi-Fi?

We do not impose any hard data limits however due to the bandwidth available at some of our sites this may naturally prevent you from downloading data-hungry programmes.

See more

Information - Need help using Club site Wi-Fi?

For help logging in, registering and using the Caravan and Motorhome Club Wi-Fi on Club sites, take a look at our login support page.