Our WiFi service

Our Wi-Fi service

Available at 149 Club sites

Need to check your emails, keep in touch with the family or search for things to do near a site?

In recent years, the Club has invested heavily in introducing Wi-Fi to virtually all sites and enhancing the quality on the network. Recent upgrades include Fibre at Ashridge Farm, Bearsted and Malvern Hills and 100Mbps at Clumber Park. For 2019, York Rowntree Park will also have 100Mbps. We're continually working on new ways to improve the service. 

Wi-Fi highlights

2019 Club sites Wi-Fi prices

Our Wi-Fi packages are for use on one device at a time. 

  • 24-hour (1 day) package, £3
  • 168-hour (7days) package, £10.50
  • 12-month package, £27.50

How to purchase your Wi-Fi package:

You can purchase your Wi-Fi package when you arrive on site just by switching on your Wi-Fi and opening a website browser (e.g. Safari or Google Chrome). Affilated sites have their own service provider, please contact them independently for prices. 

Find a site with Wi-Fi

You can search for sites where Wi-Fi is available through our search and book tool. Select the Wi-Fi tick box under the facilities section and then click the search buttons for sites with Wi-Fi to display.

SEARCH AND BOOK

Wi-Fi grading

Gold sites

  • High speed connection
  • Speeds into the site range from 25Mb to 100Mb   
  • Reduced latency time

At Gold sites from 2018 we have implemented 'dynamic bandwidth', so the speed available to individual users will increase outside of peak usage times.

On Gold sites, applications should function correctly, including cloud/auto updates. However, we do advise that these are disabled as they will affect the speed of your browsing.

Silver sites

  • Medium speed connection
  • Speeds range from 8Mb to 25Mb

At Silver sites from 2018 we have implemented 'dynamic bandwidth', so the speed available to individual users will increase outside of peak usage times.

On Silver sites, most applications will work, however some larger, data heavy applications may not, such as streaming videos and TV, downloading photos or using video calling services like Facetime or Skype. 

Bronze sites

  • Lower speed connection
  • Speeds range from 1Mb to 8Mb (shared across the whole site)

This is because a bronze site's location and the capacity of the local exchanges means that we are only able to get one or two copper-based broadband connections to the site.

Basic web browsing will work but data-heavy applications such as Instagram, Facebook and SnapChat, will struggle and cause disruption to the rest of the site users.

Hotspots

A Wi-Fi hotspot is located in a pre-determined, communal area of the site.

In 2017 we delivered Wi-Fi to more sites and this continues into 2018. Some of our more rural locations pose restrictions, meaning that we cannot easily install site wide Wi-Fi, however we have been able to give members access by providing a hotspot area within the site where you can connect.

Top questions

How good is our on-site Wi-Fi service?

You may experience some natural challenges to technology on-site such as storm damage, line failures or wildlife nibbling equipment. We therefore can’t guarantee that Wi-Fi will be available 100% of the time. 

Sharing a limited bandwidth with others may also vary the speed of service with some sites being a distance from the exchange. Our service is suitable for basic web surfing and emails but not updates or streaming e.g. BBC iPlayer, YouTube and Skype.

We continue to explore different options to improve the Wi-Fi experience for all, including trial content filtering which limits access to certain websites which heavily use data.

How do I purchase Wi-Fi for Club sites?

You can purchase your Wi-Fi package when you arrive on site just by switching on your Wi-Fi and opening a website browser (e.g. Safari or Google Chrome). Affiliated sites have their own service provider; please contact them independently for prices. 

Is Wi-Fi available on all Club Sites?

There are currently 149 sites on our network that have Wi-Fi.

How much does it cost to stay on a Caravan and Motorhome Club site?

Site prices vary per site and pitch type. Details can be found on each site page.

Do I have to be a member to stay on a UK site?

Over 200 Club sites are open to non-members, although some are reserved solely for members. Members may bring friends or family too, as long as they stay for the same duration. 

Are there any data limits on what I can download using the Club's Wi-Fi?

We do not impose any hard data limits however due to the bandwidth available at some of our sites this may naturally prevent you from downloading data-hungry programmes.

See more

Information - Need help using Club site Wi-Fi?

For help logging in, registering and using the Caravan and Motorhome Club Wi-Fi on Club sites, take a look at our login support page.